TIFFANY GRAYS

Little Rock, AR

501-***-**** · ad30vs@r.postjobfree.com

QUALIFICATIONS SUMMARY

Results-driven and customer-focused professional seeking a position as a Customer Success Manager. Leveraging exceptional communication and relationship-building skills to maximize customer satisfaction, retention, and growth. Committed to understanding customer needs, providing personalized solutions, and driving successful outcomes. Seeking an opportunity to contribute to a dynamic organization, ensuring long-term customer success while achieving business objectives.

Management & Leadership: Strong communication, partnership, and organizational planning skills. Resourceful decision maker equipped to promote workplace productivity and scalability Fully capable of completing projects and tasks on time, utilizing consistent time management skills.

Tech Skills: Over 8 years of proficient experience operating Docu-Sign, Microsoft Office, and Microsoft Outlook.

Trainings: F.O.O.T (Front Office Operations Training) and G.E.C (Guest Experience Champion)- Hospitality Certification general teaching of the operations of the front desk staff & management.

EDUCATIONAL BACKGROUND & ACCOMPLISHMENTS

Little Rock Central High School, Little Rock, AR

High School Diploma May 2006

PROFESSIONAL EXPERIENCE

UAMS Medical Center –Little Rock, AR

Campus Operations 06/2022 to Present

Related Skills: Communication Skills, Organizational Skills, Analytical, and Strategic Planning.

1.Collaborate with the operations management team to design and develop comprehensive training programs for staff members in areas such as facility management, security protocols, maintenance procedures, and emergency preparedness.

2.Conduct training sessions, workshops, and presentations to educate staff members on various aspects of medical center campus operations. This may include classroom-style training, on-the-job training, and e-learning modules.

3.Assess the training needs of staff members through surveys, observations, and discussions with department managers. Identify knowledge gaps and areas where additional training or development is required.

4.Develop training materials, including training manuals, handouts, presentations, and other resources, to support the delivery of training programs.

5.Evaluate the effectiveness of training programs through assessments, quizzes, and feedback mechanisms. Make necessary adjustments to training content and delivery methods to enhance the learning experience.

6.Ensure that all training programs and materials comply with regulatory requirements, industry standards, and best practices in medical center operations.

7.Collaborate with other departments and subject matter experts to incorporate their expertise into training programs, ensuring a comprehensive and interdisciplinary approach.

Amazon – Little Rock, AR

Packer/Scanner 06/2020 to 12/2020

Related Skills: Problem-Solving, Safety Awareness, Time Management, and Technology Protocol.

1.Prepared customer orders by carefully and efficiently packing items into appropriate containers, such as boxes or envelopes, while ensuring product integrity and protection during transit.

2.Used handheld scanners or other electronic devices to scan barcodes or package labels accurately. Ensure proper tracking and documentation of each item for shipment.

3.Performed quality checks on packed items to ensure accuracy, completeness, and adherence to Amazon's standards.

4.Assisted in maintaining inventory accuracy by reporting any discrepancies or damaged items to the supervisor.

5.Adhered to safety guidelines, such as proper lifting techniques, ergonomic practices, and the use of personal protective equipment (PPE), to ensure a safe work environment.

6.Met or exceeded productivity goals set by Amazon, such as the number of items packed per hour or the rate of scanning accuracy.

UAMS Medical Center– Little Rock, AR

Housekeeper 01/2019 to 06/2020

Related Skills: Client Relationship Management, Organizational Skills, and Strategic Planning.

1.Performed routine cleaning tasks, including dusting, mopping, sweeping, vacuuming, and disinfecting surfaces in patient rooms, restrooms, hallways, waiting areas, and other assigned areas.

2.Collected and disposed of waste and hazardous materials according to hospital protocols, ensuring compliance with infection control guidelines.

3.Adhered to infection control protocols and procedures, including proper handling and disposal of contaminated materials and implementation of standard precautions.

4.Monitored and restocked cleaning supplies, paper products, and other necessary items in designated areas to ensure availability and cleanliness.

5.Followed all safety and regulatory guidelines, including Occupational Safety and Health Administration (OSHA) standards, to maintain a safe work environment.

6.Properly used and maintained cleaning equipment and tools, ensuring their safe and effective operation. Report any equipment malfunctions or maintenance needs to the appropriate department.

7.Assisted in emergency situations, such as spills, floods, or other incidents, by taking appropriate actions to mitigate risks and ensure a safe environment.

References available upon request

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