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MARIA A. LITTLEJOHN

Email: ad30vr@r.postjobfree.com

Phone: 608-***-****

SUMMARY

Experience office manager operation with optimizing productivity, efficiency in administration, and customer service, experience as a Human Resources assistant and currently enrolled in Human Services Program. Clear communication across all departments using different modes such as email, phone, verbal and written. Team working is important to ensure operations and setting goals. Highly demonstrating leadership with professionalism and excellent ethical values. Extreme skills in office organization, records updated, Microsoft word and excel skills are average skills level. EXPERIENCE

Patient Services Coordinator

Pine Valley Services Integrated, Mauston, WI

01-2022 -Current

Full-time

• Managing office operation with efficiency and productivity.

• Medium level in Microsoft word and excel.

• Ensuring professional skills in Quality Customer Services.

• Schedule and enroll new patients.

• Guaranteeing that ethics of mutual respect values are implemented with staff to balance a good quality environment.

• Teamwork with the Human Resources Department and bookkeeping about billing tasks.

• Clear and effective and communication with staff and managers. Recruiter

Hospital Hotel Systems (HHS), Wyndham, Wisconsin Dells, WI 06-202*-**-****

Full-time salary

Effectively recruited going through the recruiting process, hired, and processed onboarding for new hiring for Wyndham Wisconsin Dells Resort under HHS Company.

• Set up goals, work to reach the hiring expectations with employee retention.

• Maintained close communication with national recruiters and with the director of the department.

• using the stages of recruitment with high organization, and individually oriented skills.

• Work on employee retention under different benefit packages and bonuses. 2

Human Resources Assistant

WestRock Co. Adams, WI

03-202*-**-****

Full-time temporary

(FMLA) Jr. HR

• Posted advertisers online, recruited candidates, and scheduled them for interviews.

• Maintained records of attendance, vacation leaves and discipline reports.

• Helped the employees taking the Engagement Survey 2021.

• Created 2021 data excel spreadsheet of MTD Employee working hours per day with the total average per week, per week paid and percentage average.

• Maintained close communication with supervisors and managers. Sales Associate

Bath & Body Works, Wisconsin Dells

01-2021- 3-2021

Part-time

• Engaged in welcome and warm customer service and I assist them as they shop.

• Completed excellent customer service and processed payments. Administrative Assistant

Quality Service Hospitality, Baraboo, WI

03-202*-**-****

Full-time

• Posted jobs ads online, recruited, interviewed, and hired employees for our customers.

• Helped to do payroll and prepare invoices.

• Prepared documents, scheduled appointments, maintained close communication with managers and collaborated with clients to make independent daily decisions. Customer Service Supervisor

Mt. Olympus, Wisconsin Dells, WI

05-2019 -2020

Full-time

• Checked-in customers engage them with excellent service.

• Resolved proactively complex complaints from dissatisfied customers.

• Worked in teams to bring quick resolutions to various issues and bring the best resolutions together to our guests.

• Guided new employees leading them through and understood the resort policies.

• Managed new employees at the front desk with excellent leadership, monitoring their conversations at the call center and supported them with updated information to bring excellent quality customer service.

3

World Language-Spanish Teacher

Adams Friendship School District, Adams Friendship, WI 09-2016-2018

Full-time

• Developed class learning plans to meet all district and statement requirements for instruction and adapted teaching strategies to learning styles of students with different skill levels.

• Created language acquisition curriculum based on speaking, reading, writing and auditory understanding the target Spanish Language.

• Promoted consistent education for all students and assessed student performance, behavior and social development and devised improvement strategies for struggling students. Community Contribution

Volunteering- St. de Paul, Mauston, WI

09-22- 01-23

• Help disinfecting stuff and labeling clothes before placing them in the store. EDUCATION

Western Technical College, La Crosse, WI

Human Resources Management

2022-Current

• Pursuing Human Resources Program

U.W La Crosse, WI

Bachelor of Arts

2007-/2011

• Spanish Language and Education UW-La Crosse La Crosse, WI SPECIAL SKILLS

• Native Spanish Speaker-Bilingual

• HRM Assistant skills

• Skills Office clerical work

• Management /HR Administrative Assistant

• Excellent bilingual customer service skills

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