Sue Trimble

***** ********** **.

Walton Hills, OH 44146

ad30vn@r.postjobfree.com

440-***-**** home

440-***-**** cell

Employment

Midmark (a/k/a Versus)

*** *. ***** **.

Suite 106

Traverse City, MI 49686

Professional Services

Implementation Specialist 10/14/2019 to 2/2/2024

Real Time Location Solutions (RTLS) Real-time locating systems, also known as real-time tracking systems, are used to automatically identify and track the location of objects or people in real time, usually within a building or other contained area. Wireless RTLS tags are attached to objects or worn by people, and in most RTLS, fixed reference points receive wireless signals from tags to determine their location in healthcare.

Midmark software products for customer release specifications, functionality and design. Implementation support for customers, including sensory network hardware setup and verification of application installation support, upgrades, and customer server OS configurations

Responsible for working side by side with Customer Project Managers on workflow optimization-centered projects; including internal sales and Project Managers. Knowledge of workflow in hospital systems.

Customer support experience in healthcare technology Prior experience installing and using Versus Advantages locating products. Ability to organize and prioritize projects in a deadline-intensive environment

Server experience and understanding of Windows and Windows Server operating systems 2008 to 2020

Analytical thinking for programming rules that define workflow, ability to troubleshoot, solve or channel problems

Professional communication, interpersonal, and customer service skills

Knowledge of test methods and ability to use test equipment, working knowledge of the Company’s products, Knowledge of training techniques and methods

Ability to work independently and as part of a team

Continuous Training on new products, version updates and older products within Midmark applications. IT patch releases within server, desktop, patient assist and cellular devices

Cleveland Clinic

10201 Carnegie Ave. CA50

Cleveland, OH 44195

Information Technology Division

Systems Analyst II 4/1/2017 – 5/31/2019

Midmark Application Support – main campus

Versus Application Support position provides technical support for all aspects of the versus system; desktops, RFID & IR sensors, badges and client applications.

Technical support for all servers, maintain integrity with ITD and IBM requests

Remote access owner for vendor support permissions and server security. Interacts with Caregivers and Administrative Staff members; Staff and Patients database

Modifications entered into the ITD active directory for group policies, Altiris for desktops and the Soundcom vendor database Responder 5.

Implementation of Institute specific versions of the Versus application on desktops, kiosks and clinical workstations for Taussig and Glickman Institutes.

Upgrades and modifications for all clients per Versus Vendor support, Soundcom; and the Institutes own projects.

Develop and maintain SOP documentation for training programs and FAQ's. Create documentation for internal IT support teams and vendors.

Maintenance of Versus badge hardware, including batteries, badge retrieval and assignment

Sensor focusing, maintenance and troubleshooting liaison between Versus and Soundcom system integrator

Liaison between Institute Clinical Administrators and IT Integration departments to maintain HL7 and other middle ware application modifications and seamless transparency between systems

Consult with Institute Administrators and Versus technical support to enhance performance and utilization of the Versus system

AS-200 Application Support Training Certification, June 2018, Versus Education and Training Department.

Taussig Cancer Institute

Systems Administrator III 9/2005 – 3/2017

Experience in Network administration, workstation, server and printer troubleshooting. Customer Service Support.

in Windows NT through Windows 2013 servers and applications. Experience began in DOS, Novell, Windows 3.1, XP, 7

and Windows 10 workstations configured to the current ITD Windows standards.

Knowledge of industry standard network protocols including:

1.Installations, 2) E-mail Administration, 3) Active Directory Services, 4) Hardware solutions,

5) Software Applications, 6) Mainframe platforms 7) System Administration Protocols

Assist Staff and Management to make educated Information Systems investments and decisions.

Ensure help desk calls are quickly addressed and resolved. Follow up on issues that are supported by other teams, i.e.,

Epic, Outlook and Intranet. Resolve hardware failures for all computers, printers and monitors.

Conduct preventive maintenance to minimize unplanned system outages.

Provide input to Division Administrator and Team Managers for standards, policies and procedures regarding workstation applications and HIPAA security practices.

Creative thinking, problem solving skills, multi-task, organization of priorities, strong customer service background,

software knowledge and excellent written and oral communication skills.

Information Technology Division

Network Specialist I 11/2001 – 9/2005

5/1999 – 5/2000

Triage all incoming calls placed to the ITD Command Center from CCF main areas, CCHS Satellites, CCF Florida, and outside Contractors throughout United States. Direct information calls for other CCF Help Desks, i.e. Cardiology, Radiology, Lerner, Research, etc., as well as Patient concerns and outside vendor calls.

Network and desktop software support; interpret software and hardware errors, maneuver client through each command on the specific computer systems.

Mainframe applications support for security issues and production availability.

Monitor data gate operations for network routers, bridges, TCPIP, and overall infrastructure.

Liaison between customer needs and network administrators’ processes, service requests and resolution of current computer issues.

Administrator for Heat application, the Oracle database used to record all information for the ITD Help Desk. Process daily and weekly Crystal reports from data logged for specific application teams and monthly status reports.

Maintain ITD Help Desk procedures for each system and / or application supported. Update key support personnel of changes to support teams. Daily updates of support availability and coverage changes.

Liaison between Management and Customer Service associates.

Support specialist for Citrix / Lawson.

Senior (Lead) Help Desk Specialist, primary trainee for all ITD Help Desk personnel; all shifts.

1st level 24/7 support person for all Help Desk issues which included customer liaison and technical support.

Support specialist for Citrix / Lawson Inventory Management System which began production in June, 1999, and Citrix / Epic systems application migration in June, 1999 and January, 2002 respectively. The system incorporated Meridian Hospital Institutions financial and inventory network with the Cleveland Clinic System; including surrounding satellite offices and CCF Florida Clinic and Hospital.

Team member of Disaster Recovery and Y2K projects, including future recovery issues.

Alltel Corporation

2000 Highland Rd.

Twinsburg, OH 44087

330-***-****

AIS Division

Operations Production Analyst II 5/2000 – 11/2001

Analyze, monitor and troubleshoot multi-level mainframe production processes and gui software support environments.

Research and resolve problems in relation to job production and processing schedules. Respond to client requests in production and test environments, including tests run before live production upgrades and/or migrations.

Liaison between technical and non-technical audience to coordinate schedule changes and/or additional programming requests. First contact for Client Services (Help Desk), technical support teams and operations.

Experience in MVS JCL, Unix and Autosys environments, including Tivoli, Maestro, OpenView, Omegaview, and NDM FTP transmissions to support multi-level platforms.

Skills

Midmark / Versus applications, workflows and integration within health care facilities

Active Directory main administrator for the Hematology Oncology environment

Versus main support from installation to present including troubleshooting, maintenance, hardware

Lifecycle hardware and software coordinator and support of PC’s in R, JJN, HS and other departments

Knowledge and support of Operating Systems currently used in IT environments.

Maintain, create and organize share and home folders in cancer network

Outlook distribution lists maintained, created and supported for all Taussig employees

Intranet directory support when available

Communication between ITD, Clinical Applications, HemOnc, Radiation Oncology and

Department Managers to ensure procedures, and security are currently adhered to and understood

Acquired Knowledge

First remote Implementation Specialist hired in department based on skills and education

Remote project Lead for Oncology Registry coordinating all phases of department remote from home

Public Clinical Workstations in Patient Care Operations Division; deployment of hardware and software.

Radio Frequency hardware advisor for Patient and Nursing Division Policies and Procedures.

Y2K support and maintenance for both Patient Care Operations and Information Technology Division.

Nursing Unit construction, moves, changes. Coordinated all phases of computer equipment activity, including ITD resources, outside construction contractors, and equipment vendors.

Administration changes and/or construction. First level support for all restructures.

Support of Taussig Cancer Center servers located in Taussig Cancer Center building. Processed daily backups, restores, upgrades, disaster recovery and preventative maintenance on NT and 2000 operating system.

Migration and collapse of Cancer Center domain from NT servers to ITD standard blade servers in Parker data center. Moved all existing computers and users from Taussig domain to ITD CC domain under CCHS AD.

Personal Achievements

Surgical Services cost saving award for investigation of vendor discrepancies.

United Way CCF Kickoff Committee

Juvenile Diabetes CCF Team Leader

CCF Employee Art Showings

Recognition's from Restructuring and Construction project leaders for continued support of the Patients and Staff on Nursing Units and Taussig Cancer Center Fellows.

2004 World Class Service Idea Maker

2005 Award of Excellence CCF Pillar award in Information Technology

2008 IT Recognition for the campus expansion project

2016 Customer Appreciation Award

2017 Caregiver Excellence Award

Habitat for Humanity – Cleveland Clinic

Previous employment available upon request.

References furnished upon request.

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