BRANDI BOULWARE

**** **** ***** **, *********, Sc 29180 · 803-***-****

ad30v6@r.postjobfree.com

Customer Service/Care Representative with over 9 years of experience in telephone customer service, including scheduling, tech support, and customer satisfaction. Familiar with major customer service softwares, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the role in your company.

EXPERIENCE

JANUARY 2021 – PRESENT

CLAIMS AGENT, BANK OF AMERICA

Collected and scheduled future payments from borrowers to bring accounts current . listened, handled and transferred calls using the avaya system. Scheduled follow up call backs to customers, third parties and providers. Inbound/outbound calls, scheduled appointments,projects and etc.

MAY 2019 – DEC 2020

CUSTOMER CARE REP, city of columbia

Met with customers to discuss future arrangements for accounts, offered payment plans and assistant programs to help with future delinquency. Followed up with clients with best options for there situations.

FEB 2016 – APRIL 2019

SCHEDULER/VERIFICATIONS, GIS/HIRERIGHT

Scheduled appointments with applicants to perform drug screens or submit documents for employment verification. Sent out reminder texts emails or voice messages for appointments with updated addresses on where to arrive. Used different systems to schedule and send documents needed to applicants.

JULY 2015 – FEB 2016

CLAIMS REP, (BCBS -TRAINEE)

Processed and approved insurance claims, sent approval documents over to providers for confirmation. Reached out to providers for any missing information/ documentation- this was an trainee on bettering customer skills..

EDUCATION

FAIRFIELD CENTRAL HIGH SCHOOL -2014

JUNE 2014

HS DIPLOMA, FAIRFIELD CENTRAL

It’s okay to brag about your GPA, awards, and honors. Feel free to summarize your coursework too.

SKILLS

Avaya

Microsoft outlook

Synergy

Flash

Lexis Nexis

Microsoft power point

Microsoft excel

Microsoft Teams

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