Project Management Business Operations
Resume:
Isabella Thomas *
Isabella Thomas
**** ********** ***** ******, ***** 75254 972-***-**** ********.****@*****.*** linkedin.com/isabella-thomas-businessops-projectmgt Available for Security Clearance
A developing Marketing-Brand Management/PR/Business Operations career whose $133 million Financial Impact has been driven to date by contributed retail sales receipts, client marketing billings, and departmental budgets to which business analytics and provisioned economies of scale initiatives have impacted efficient operations. This profession focuses on two towers: Project Management and Business Operations Project Management workflow focuses on Operational/Strategic Production-Client/Marketing Analytics, Fiscal Product/Service Forecasting, and Technical Team Leadership, all with the goal of creating and supporting internal/external client satisfaction by adhering mandated quality standard methodologies. Within the Business Operations tower resides as well ongoing Standardized Process architectures governing end- to-end Product/Fiscal Management, Staffing, Print/Electronic Communications, and Vendor/Project Management. These development/administrative supporting tools are leverageable across industry towers all of which are employed in helping sustain positive P&L and Enterprise Value (EV). Regardless of the role played, the goal has always been consistent: create, build, grow and sustain client satisfaction, all of which drives corporate growth.
CAREER SPOTLIGHT
Harpers: Dallas, Texas (Employment While at University)
• Bartender
2022-2022
Financial Impact: $384,0001
Production Drivers
Technical Delivery/Project Management
• Customer Relations
• Inventory Management
• Supply Chain
• Vendor Management
• Back Office
• Station Display
• Health and Safety
Business Operations
• Team/Staff Management
o Station Fiscals
o Performance
o Vendor Management
Site Product Integration
o Training
Staff
Peers
o Liaison: Corporate Executive Station Business
Initiative Communications
o Reporting
Receipts
Inventory
Mariott: Dallas, Texas (Employment While at University)
• Bartender
2021-2021
Financial Impact: $288,0002
Production Drivers
Technical Delivery/Project Management
• See Harpers Previous
Business Operations
• See Harpers Previous
1 Annual Gross: $384,000
2 Annual Gross: $288,000
Isabella Thomas 2
Thryv
• Management Intern
2023 – 2023
Financial Impact: $124.4 million3
Production Drivers
Technical Delivery/Project Management
• Analytics: Brand Positioning/Consumer Insights
• Assessment Tracking: Market Trends, Research Consumer Markets/Competitors’ Activities
• Brand Elements
o Plans and Go-to-Market Strategic Liaison
o Initiatives Team Tracking
• Client Conformation: Corporate Communicate Vision/Mission
• Confirmation: Target Audience “Take Action” Inducement
• Liaison:
o Corporate Executive Project Reporting
o Design Artist/IT Web Specialists
o Innovative Growth Strategies
o New And Ongoing Marketing And Advertising Activities
• Marketing Campaigns Performance Reporting,
ROI/KPI/s Assessments
• Monitoring
o Product Distribution And Consumer Reactions
o Performance Specifications, Cost, Price
Parameters, Market Applications/Sales
Estimates
o Full Marketing Mix
• Monitoring: Trends And Marketing Best Practices
• Validation: Client Brand’s Direction,
Choices/Tactics
Business Operations
• See Harpers Previous
TCU Athletic Department
• Public Relations Intern
2019 – 2023
Financial Impact: $2 million4
Production Drivers
Technical Delivery/Project Management
• Feature Story Creation
• Management: Print and Electronic Media
• Marketing/Monitoring/Management: Athletic Events
• PR Media/Newsletters: Writing, Production, Electronic/Print Business Operations
• See Harpers Previous
Marriot Quorum, Dallas, Texas
• Brand Management Intern
2021-2021
Financial Impact: $200,0005
Production Drivers
Technical Delivery/Project Management
• See Thrvy Previous
Business Operations
• See Harpers Previous
TCU Basketball
• Manager
2019-2022
Financial Impact: See TCU Athletic Department
Production Drivers
Technical Delivery/Project Management
• Equipment Inventory Management
• Reporting
o Game Analytics
o Ref Calls
• Safety Monitoring/Management Liaison
• Scoreboard Analytics/Reporting
Business Operations
• See Harpers Previous
3 Annual Gross: $622 million, 20% Sales Volume Increase of $124.4 million 4 Annual Athletic Revenue: $114 million: Operational Department Estimated Annual Budget: $2 million 5 Annual Advertising Budget Estimate: $200,000
Isabella Thomas 3
Core Competencies
• Business Operations
o Acquisitions/Divestitures
o Analytics, Behavioral Research,
SQL
o Applications Resource Management
o Business Process Management:
B2B, B2C, C2C, C2B, B2A, C2A6
o Best Practices7
o Brand Management
o Client Relations
o Conflict Resolution
o Consultative Complex Business
Operations Tactics
o Corporate
Divestiture/Rationalization
o Corporate Training
o Customer Relationships,
Communications
o Customer Service Market Analysis
o Employee Development
o International Negotiation
o Process Implementation
o Strategic Analysis
• Communications
o Client Relationship Development
o Conflict Resolution
o Enablement/Training Strategies
o Executive Engagement
o Financials
Enterprise Resource Planning/
Management/Reporting
P&L/Enterprise Value (EV)
o Government/Secular Contracts
o IT Infrastructure, Mail,
Telecommunications
o Legal
o Market Potential: SWOT8
o Marketing, Client Communication,
Sales
o Operations/HR Reporting Quality
Control
o Public Affairs
o Publicly Traded Enterprises
o RFI, RFP, RFQ, RFA
o Staff
o Vendor
• Management
o Change
o Complex Business Operational
Planning, Implementation and
Sustentation
o Corporate Policy Implementation
o Crisis/Conflict Resolutions
o HR/Team Relations
o Market Analysis/Trends
o International Relations
o Process Development
o Project
o Portfolio
o Risk
o Training/Coaching
• Standardized Processes and
Procedures
o Compliance: City, State, Federal
o Distribution Management
o Enterprise Resource Planning
o Global Vendor Management
o Inventory Product Management
o ITIL/Six-Sigma
o Quality
Skills
Office
• Executive Reporting
• Executive Sales Management/Development
• Front/Back Office
• Remote Office Management
• Salesforce
• Workbench
• POC Software
• Sprint/Agile Software Development
Business Operations
• Executive Sales Management/Development
• Marketing/Analytics
• HR/Personal/Client/Vendor Client/Corporate Operational Communications
• Contracts
• Standardized Processes and Procedures (Six-Sigma/ITIL) 6 Business to Consumer (B2C), Consumer to Consumer (C2C), Consumer to Consumer (C2C), Consumer to Business (C2B) Business to Administration (B2A), Customer to Administration (C2A) 7 Compliance, Ambiguities Solutioning Review, Contents Qualification, Editing, Executive Management Conformance 8 Strengths, Weaknesses, Opportunities and Threats Isabella Thomas 4
DOMESTIC-INTERNATIONAL REMOTE/IN-OFFICE OFFICE MANAGEMENT ARCHITECTURE
OPERATIONAL
• Quality • Corporate/Team/Client Product-Services-Interpersonal Training
• Communications/HR Resource Management • Attendance/Performance
• Team Credit • Professional Standards Sustentation
• Performance Feedback • Product/Services Knowledge Management
• Efficient Use of Teleconferences • Clear Understanding of Personal and Team Assignments/Goals HIERARCHICAL COMMUNICATIONS FOCUS
Senior-level Manager/Executive • Departmental Performances Manager or supervisory position • Unit/Functional Work Team Results Professional or technical position • Project-related Performances Individual contributor • Work Team Assigned Tasks/Contributions Major Project Member/Departmental Initiator • Critical Initiatives Honors/Awards/Associations
Texas Christian University • TCU Faculty Scholarship
• Dean Honors List
• Dutch Meyer Scholarship
• TCU Ad Association
• Athletic Department Sports Commission
• Athletic Manager for Men’s Basketball Team
Education/Publications/Certifications
Texas Christian University: Bob Schieffer College of Communication
• Bachelor of Science
o Strategic Communications
o General Business
Certifications
• Microsoft
• Excel
• Autodidactic
o Agile
o Contracting
o ITIL/Six-Sigma
o Project Management
o Scrum
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