Janice Rittberg-Snuffer

ad30v3@r.postjobfree.com

**** * ******** ******, *****, Idaho 83686

503-***-****

Qualifications: Thirty-five years of diversity: brokerage processing, client services, regulatory compliance, human resource management, communication, and test organization. Coordinate with end-users (clients, vendors and internal associates) in both technical and non-technical areas.

Employment: Broadridge Financial Solutions, Newark, New Jersey

4/07 – 06/23 Senior Director, Product Assurance/Quality Assurance

Organize and execute internal testing for several data center moves (main frame and distributed) and systems upgrades, including Disaster Recovery test planning and execution.

Deliver projects across various testing and development processes including black box, white box, functional, user testing, manual and automated testing.

Interact with brokerage clients on various projects and change requirements.

Utilize software and operational skills to interact equally with development, client services, product management, QA, Account Managers and end-users.

Tools include MS Office, Metis, INFO, ITSM, and TSO.

Matrix managed and coordinated project implementations for multiple data center moves, vendor changes, software upgrades (CICS, browser, distributed) and regulatory testing such as FINRA, FATCA, and others.

Integrate testers within waterfall, agile, and scrum testing groups for both distributed and mainframe applications in development.

Test and deploy operational, infrastructure and application changes.

Plan, test, review and implement client requests and regulatory requirements for a variety of various applications.

Interview business users to gather requirements on the specific application and documented for BRD, FRDs.

Conduct meetings with business users and technical mangers to gather requirements and walkthrough the BRD and FRDs.

Review testing time lines and defects reported for risk analysis and priority.

Identify product and testing knowledge levels of overall staff.

Plan for and successfully deliver necessary testing and product training knowledge transfer.

Assess department's staffing needs for day-to-day tasks and fiscal year turnovers. By effectively cross training and coordinating resources, monies were saved by reducing incremental staffing and start up costs.

Manage onsite staff up to 15 and matrix managed offshore staff up to 40.

Ramp up temporary employment workforce, including upwards of 10 contractors at once when needed to supplement current associates.

Budget participant for monetary requests and analysis as part of the overall yearly budget for financial items including: headcount, contractors, equipment and software.

Develop and promote associates within the department and assist associates in obtaining ISTQB certifications.

Interview, hire and fire as required.

August 1988 - ADP, Jersey City, New Jersey

April 2007 Director then to Senior Director, Product Assurance/Quality Assurance

Coordinate QA prerequisites and request requirements with development, client services and product management to prioritize and plan for successful deliverables of all products into a cohesive, planned implementation schedule.

Interact with brokerage clients, including Alex. Brown and Sons, Waterhouse, Bear Stearns, and Interstate Johnson Lane with both their projects and software change requirements.

Managed growing order processing applications; worked with development to build internal test tool/simulators, and increased staff from 2 to 6 associates as market volume and offerings increased.

Through department restructuring, added matrix management and increased responsibility for offshore and automation teams.

Estimate, prioritize, and schedule testing requirements for positive, negative, upstream, downstream, and regression.

Product Manager - Special Projects

Matrix managed and coordinated project implementation for T+3, Decimalization, and Year 2000 internal, client, vendor, and industry testing.

Coordinated internally and externally the client conversions onto the system and regional upgrades.

Quality Assurance / Systems Assurance

Organized turnovers systematically, including the turnover and signoff technical procedures and test processes.

Coordinated distributed processing clients for program shipping, review, and user questions regarding their turnovers.

Monitored CICS systems and created CICS regions, for volume and client expansion using INFO, PDX, JCL, tools under the languages COBOL and Assembler.

Quality Assurance / Product Manager

Responsible for organizing turnovers by QA cycle and then making sure testing is completed before allowing the code to move from QA to UAT and then to production.

Directly coordinated several client facing products and focus groups.

Education: Purdue University, West Layette, Indiana

May, 1988 BA English, Concentrations in Computer Science and Education

Montclair State University, Montclair, New Jersey

MS Computer Science; Coursework completed, Degree Candidate

January, 2003 Dowling College, Long Island, New York

MBA, General Business

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