GERTRUDE KOOMSON

** ***** **** ***, **-***-*** +233-********* ad30v2@r.postjobfree.com

Professional summary

A transformational, enthusiastic, and meticulous business development executive with over eight (8) years of expertise across the banking and NGO sector. I have Skills and knowledge in Operations Management, Customer Service, Strategic Planning, and Business Development. I am pro-active, result driven, focused and use wide -ranging experiences, professional concepts and organizational objectives to resolve complex issues in creative and effective ways with great professionalism. A good team player, TARGET ACHIEVER and ability to work under tight deadlines. Skilled in collaborating with both internal and external departments to support the realisation of business and financial objectives. Takes pleasure in undertaking new challenges and always prepared to learn. Seeking a new challenging and exciting opportunities and always prepared to learn. Education

2016-2020 BSc Administration (Human Resource Management) – Marshalls University College - Accra - Ghana

2013-2014 Certificate (Database Management) -IPMC- Accra- Ghana 2006-2009 West African Senior High School Certificate (General Arts)- Pank Secondary School- Accra, Ghana

Career Summary

2023- Current Business Development and Branch Manager- Credence Holdings, Akweteyman-Accra Key responsibilities

● Setting goals and developing plan for business development and growth.

● Maintain scheduling for main branch to keep all shifts appropriately staffed. Prepare internal and regulatory financial reports, including balance sheets and income statements. Identify problems and implement corrective actions.

● Maintain confidentiality of bank records and clients’ information to prevent mishandling of data. Identify and capitalize on community business opportunities with effective networking.

● Perform routine closings, maintain clean, accurate and accessible records, and keep close eye on transaction updates. Review historical records, current operational data and forecasting information to identify and capitalise on system enhancement opportunities.

● Develop strategies and make business contacts to generate income.

● Research, plan and implement new target market initiatives.

● Train business development staff, old and new staff on new trends for best efficiency.

● Attend conferences and industry events to be abreast and informed with happenings in the industry.

● Reconciliation of customer accounts and approve or reject loans based on credit scoring models.

● Closely monitor performance of current portfolio of loans and made changes to achieve performance targets. Submit loan applications to underwriters for verifications and recommendations.

2018 -2019 Managing Director, Juceda Micro Credit - Accra Ghana Key responsibilities

● Interviewed and hired talented individuals with top-level strengths, improving organisational talents and skills set; Assessed employee performance and developed improvement plans.

● Reviewed and edited loan agreements to promote efficiency and accuracy. Compiled database of loan applicants’ credit histories, corporate financial statements, and other financial information.

● Consulted with representatives of regulatory agencies to complete accurate filings and upheld strict compliance; assessed expansion plans and presented costs to forecast trends and recommended changes.

● Reviewed historical records, current operational data and forecasting information to identify and capitalise on system enhancement opportunities.

● Approved or rejected loan requests based on credibility or potential revenues or losses and creating scoring models to predict risks.

● Recommended loan approvals and denials based on customer loan application reviews. Compiled database of loan applicants’ credit histories, corporate financial statements and other financial information.

2015-2018 Administrative Assistant, FirstXpress Micro Credit-Accra Key responsibilities

● Increased new bank relationships within local communities through execution of quarterly customer clinics; resolved escalated customer issues and boosted retention rates by 80% and monitored all company’s inventory to ensure stock levels and databases were updated.

● Actively listened to customers request, confirming full understanding before addressing concerns. Handled day-to-day activities of organization, ensuring high levels of productivity and progression, and resolved problems, improved operations, and provided exceptional service.

● Completed all paperwork, recognising any discrepancies from customer application through to disbursement and addressing them in a timely and effective fashion. Offered friendly and effective customer service to all customers, handled challenging situations with ease and delivered exceptional level of service to each customer by actively listening to their concerns and answering questions.

● Escalated major issues to superiors and devoted special emphasis to punctuality and worked to maintain outstanding attendance records, consistently arriving to work ready to start immediately. 2012- 2015 Sales and Administrative Assistant, Filterite Company Limited, Accra -Ghana Key Responsibilities

Increased company’s revenue through social media promotions, email-based campaign, and other marketing programs. Developed network relationships with industry professionals to enhance community awareness and promote water distillation services.

Maintained friendly and professional customer interactions and actively listened and answered all customer queries

Managing inventory of assets and supplies (Reverse osmosis and Koyo machines), sourcing for vendors and submitting invoices.

Supervision of sales and after sales delivery

2009-2012 Mobile Banker, Express Savings &Loans Co. Ltd. Accra -Ghana Key Responsibilities

Increased revenue by implementing effective sales strategies in all aspect of sales cycle process from prospecting leads through close. Analysed past sales data and team performance to develop realistic sales goals.

Held weekly meetings with head of sales to identify techniques to overcome sales obstacles. Directed work to efficient administrative team maintaining accurate sales, inventory, and other documentation.

Researched sales opportunities and possible leads to exceed sales goals and increase profits. Achieved sales goals and service targets by cultivating and securing new customer relationships.

Promoted bank’s image by acting promptly on customer complains On the Job Training

Bank of Ghana Cyber Information Security Awareness Training for suppliers

Dun & Bradstreet for Credit history referencing

Negotiation To Win

Key Skills

Strategic thinking

Negotiations

Loan feasibility assessment

Credit worthiness determination

Credit history review

Customer Service

Loyal, High level of integrity and strong work ethic

Good team player

Good presentation and Communication Skills

Loan file management

Knowledge of products features

Business development

Competitor knowledge and

analysis

Information Technology

● Microsoft Package: Ms Outlook, Ms Word, Ms Excel, Ms PowerPoint Hobbies/interests

● Reading, swimming and cooking

● Singing and dancing

Other information

● Fluent in English, Ga, Asante Twi

● Meticulous

● Pay active attention to details

● Quick to learn and adapt to change and new environment. References

● Will be available upon request

Contact this candidate