Customer Service Executive Assistant

Tanya Tomina

Phone: 647-***-**** Email: ****@******.***

CASE WORKER

• Experience in managing caseloads and assessing client’s employment, financial and social needs

• Experience conducting intake and assessment with the ability to full client caseloads; well knowledgeable about employment, immigration, legal an and settlement issues

• Knowledge of the Ontario Work Act and Ontario Disability Support programs

• In-depth knowledge of group behaviour and dynamics, societal trends and influences, ethnicity, and culture

• Well knowledgeable on human behaviour and performance, individual differences in ability, personality, and interest; learning and motivations; and the assessment and treatment of behavioural and effective disorders

• Strong administrative, communication, interpersonal, organizational and problem solving skills capable to multitask within challenging and deadline-driven environments

• Results-oriented with strong research, detail oriented and reporting skills

• Capable of exercising independent judgement and decision-making abilities while maintaining a high level of confidentiality

• Effective communication skills; fluent in English, Russian, Serbian, Spanish and Italian

• Proficient with Microsoft Word, Excel, PowerPoint, Outlook, and PC Law

EMPLOYMENT HISTORY

City of Toronto- Toronto and Employment Services, Toronto, ON 2017- Present

• Conducting interviews with individuals and families to asses and review their financial situation

• Undertaking and writing up assessments (under supervision with other professionals)

• Designed and delivered presentations for women affected by the Criminal Justice System

• Actively participating in training, observations and continues supervision

Executive Assistant COMPANY ALLIANCE NT 1999-2008

• Provided administrative support to the Chief Operating Officer assisting with clerical, documentation, presentation and organization of weekly and month events and booking appointments.

• Attended various committees and took minutes ensuring 100% accuracy

• Collected board/committee presentation materials from all departments

• Compiled orientation packages and provided orientation for new directors

Immigration Law, Manavi Law Office, Newmarket, ON 2011 – 2014

• Obtained permanent residence visas for families; managed cases throughout the entire visa process including filling out the application, obtaining the required documents and providing proof of employment

• Knowledgeable of the process for securing temporary residence, work permits, tourist visas, student visas, and business immigration including self-employed, sponsorship, study and work permits

• Assisted clients in applying for refugee status; prepared for refugee hearings by collecting human rights reports and gathering evidence and supporting documentation

• Prepared client reports concisely and accurately; referred to community resources as needed

Criminal Law, Uma Kancharla, Toronto, ON 2010-2014

• Drafted criminal pleadings and notices of motion; corresponded with clients and opposing lawyers to discuss and negotiate settlements

• Interviewed witnesses and assembled evidence for trials; prepared testimonials and argued cases

• Investigated complaints dealing with a diverse range of issues involving administrative fairness and administration in the services provided by a variety of governmental organizations

• Attended Examinations for Discovery and court proceedings to assist lawyers with document management and retrieval

• Developed office procedures and computer functions to improve overall efficiency of workflow

Tanya Tomina

Phone: 647-***-**** Email: ****@******.***

(cont…)

Financial Advisor, Penncorp Insurance Company 2005 – 2007

• Constantly prioritizing and reprioritizing conflicting demands with tight turns- around times

• Confidently formulating and rationalizing decisions on claims using contractual, medical, functional, and vocational analyst

• Responding in a timely fashion to very high volume or written (letter, mail) and verbal ( primarily telephone) communications with a range of internal and external stakeholders

• Maintained productive relationships with internal team member s to maintain service level targets

• Ensured a high level of customer satisfaction; resolved customer-impact issues, including customer specific and process issues

Administrative Assistant, Immigration (Volunteer), Privy Council for Canada, Ottawa, ON 2009, 2013, 2019

• Maintained a high degree of accuracy and confidentiality; gathered and analyzed data such as statues, decisions, and articles codes

• Conducted legal research and investigations to verify identification and documentation

• Communicated with constituents in various languages and translated documents as required

• Inputted and updated client data; filed information according to the established procedures

EDUCATION AND PROFESSIONAL DEVELOPMENT

Law Diploma California Law School

Paralegal Communications Diploma Everest College

Administration and Business Assistant Diploma Richmond School of Commerce

Worker Health and Safety Awareness Certificate Odessa State University

Bachelor in English and Phycology

References available upon request

Contact this candidate