Kimberly Mera

Queens, NY

ad30ul@r.postjobfree.com

+1-929-***-****

Authorized to work in the US for any employer

Work Experience

Care Coordinator/HR Rep.

At Home Solutions, LLC - Queens, NY

January 2020 to June 2023

• Accept cases via telephone, email, and HHA exchange

• Communicate appropriately with caregiver staff, patients, and contracts.

• Answer all calls from the patient including problems and concerns together with providing appropriate resolution

• Be willing to take responsibility for covering on-call during non-business hours

• Assure that every day's visits are properly scheduled for the correct day

• Provide guidance, support, and advice to the patients and caregivers dealing with complex medical issues

• Ensure quality customer service is provided to each applicant

• Ensure that all new hire employee documents are completed signed dated before the start date.

• Assist HR Compliance Coordinator in contacting HHA’s for missing documents; entering data/updates for in-services, and medical reports. Annual mandatory evaluations. Care Coordinator/Case Manager

Ameristar Home Care - Queens, NY

February 2019 to January 2020

• Receiving visitors at the front desk by greeting and welcoming them and directing them to the right department.

• Answering screening and forwarding incoming calls

• Working directly with the administrator to create policies and make decisions that are best interest for the patients

• Call dashboard and pre-billing daily

• Scheduling and assigning HHA to cases

• Manage schedule of HHA and patients

• Entering authorizations

Care Coordinator/Case Manager

ADVANTAGE Home Care - Brooklyn, NY

September 2018 to February 2019

• Provide excellent customer service to vendors, field, staff, and patients efficiency

• Manage patient caseload

• Checking call dashboard, monitoring call in and outs, calling aides to collect timesheets and following up as needed

• Maintaining and documenting communication between patient and home health aides

• Attend meetings with all coordinators, DPS, and administrator

• Energetic positive and self-motivated

Education

Associate's In Science

LaGuardia Community College

January 2021 to December 2023

High school diploma or GED

Leon M Goldstein High School For The Sciences

September 2015 to June 2018

Skills

• Proficient in Microsoft word, PowerPoint and Excel. Fluently bilingual in English and Spanish customer service, organize skills time management and team player

• Human resources

• Case management

• Computer skills

• Communication skills

• Human resources

• Human services

• Customer service

• Bilingual

• Spanish

• English

• Communication skills

• Front desk

• Human resources

Languages

• Spanish and English - Fluent

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