Account Manager Cox Business

MELISSA FINCHER

*** ******* **** ** · 479-***-****

*******.**********@*****.***

LINKEDIN PROFILE

PROFESSIONAL PROFILE

Six years' experience building relationships internally and externally while providing an extraordinary customer experience and training the team. Collaborated with boundary partners in Cox Business since the beginning of the year to learn and successfully sell to business customers. Completed Cox Business courses along with Cloud certification.

ACCOMPLISHMENTS

• Interim Account Manager who trained and motivated team to exceed goals

• Cloud Certified

• Received exceptional contribution on year-end review year over year

• Built and maintained strong boundary partner relationships which led to increased customer satisfaction through a mutual interest in putting the customer first

• Women’s ERG Ambassador since 2019

• Member of Diversity Council

• Graduate of TPR Trailblazer program

PROFESSIONAL EXPERIENCE

COX COMMUNICATIONS 05/22-PRESENT

Referral Program Manager Arkansas/Kansas

Build and maintain relationships with Agents and Reps, recruit new Referral and Selling agents to effectively offer solutions to customers.

Maintain and share trusted up-to-date knowledge of Cox Suite of product with agents. Keep agents engaged by bringing fun incentives to keep them engaged.

• Arkansas EES Council

• Ambassador ERG Central region

• Ambassador Springdale Arkansas Chamber of Commerce

• Member WITC

COX COMMUNICATIONS 10/21-05/22

Cox Business Security FORT SMITH, AR

Business to business security sales professional.

Using strong communication skills to demonstrate the value of our security solutions as smart home solutions. Manage sales funnel to analyze and manage pipeline activity and monitor sales activity against assigned quotas. Maintain state certification (Arkansas and Oklahoma)

• Arkansas EES Council

• Ambassador ERG Central region

• Consistently exceeds goals and metrics

COX COMMUNICATIONS 04/15-PRESENT

SOLUTION SPECIALIST FORT SMITH, AR

Build relationships with customers and team to effectively offer solutions to customers’ needs.

Maintain and share up-to-date knowledge of product and pricing with the team. Educate customers on use of products and equipment. Keep the team and customers engaged by bringing fun ideas to the team.

• Cox volunteer for Habitat for Humanity

• Led team to step outside of comfort zone and join organizations within the company

• Consistently exceeds goals and metrics

SPAR MARKETING

MERCHANDISER

12/12- 03/15

FORT SMITH, AR

Travel to specified chain stores, leading team to ensure accurate insulation of displays. Follow plan-o-grams to set up merchandise displays. Maintain inventory of merchandise at each chain location. Record all inventory data into

company software to keep accurate inventory.

• Managed team of eight merchandisers

• Ensured team completed projects accurately within a time frame

FGX

MERCHANDISER

10/12-12/12

BAKERSFIELD, CA

Maintain inventory of merchandise at each chain location. Record all inventory data into company software to keep accurate inventory reporting Shrink. Training New Employees Standard operating procedures according to company policies. Keeping Team educated in regular training in and outside Stores.

• Managed team of eight merchandisers

• Established and maintained relationships with store managers in territory

LEGACY ENERGY

OFFICE ASSISTANT

10/11-12/12

TAFT, CA

Assist chief financial officer while greeting vendors. Invoice tracking for the office and field expenses. Office inventory control and maintained well files. Administrative support to Field operations team preparing reports and tracking office expenses for CFO.

• Maintained budget for projects

EDUCATION COLORADO TECH

TAFT COLLEGE

TAFT UNION HIGH SCHOOL

BACHLOR BUSSINESS MANAGMENT

CERTIFIED NURSING/GENERAL

DIPLOMA

DISTANCE LEARNING TAFT, CA TAFT, CA

Contact this candidate