MORGANA R. BURROWS, BA, PHR, SHRM-CP, THRP

Temecula, CA 92592 951-***-**** ad30tt@r.postjobfree.com linkedin.com/in/morgana-burrows/

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SR. HUMAN RESOURCES GENERALIST

A strategic advisor and human capital expert improving performance, growth, and employee engagement

An HR Professional with exposure to all HR disciplines. Hands-on experience in developing the business and HR objectives, philosophy, and strategic planning in Human Resources Management. Proven experience in developing and implementing people and organization plans to ensure organizational readiness and capability to meet changing business conditions. Skilled in providing leadership and stewardship of advanced and scalable HR functions, including having extensive working knowledge of labor and employment laws and compliance. Accomplished & incredible leader with expertise in end-to-end recruiting, driving the talent agenda and enabling business results through coaching, talent management, change management, and business partnering.

KEY HIGHLIGHTS

Played a vital role in establishing performance objectives aligned with company strategy and SMART goal setting.

In-depth knowledge of laws and regulations in all employment-related areas.

Drove training programs such as Covid Awareness, New Hire Onboarding, Anti-harassment, Cultural Awareness, Decision Making, and Conflict Resolution.

Prevented employee grievances & litigation through policies, training practices, consultation, and receptiveness.

Curtailed negative legal, financial, and PR effects on the company through proactive issue management.

Improved employee retention by leveraging intellectual capital for increased productivity.

PROFESSIONAL EXPERIENCE

HR Consultant – Temecula, CA Sept 2022 – Current

HR Consultant Sept 2022 – Current

HR Specialist – Talent Acquisition, Retention & Training, Office Management

-Perform all HR functions and office management functions

-Lead all job marketing, recruitment, resume review, interviewing, hiring and termination activities

-Train new hires on proper customer service, ABC laws, winery policies, and membership sales techniques

-Build relationships with outside vendors to assist in taking the business to a new level of effectiveness

Employee Scheduling, Management & Coaching

-Facilitate monthly meetings with staff to review policy changes, updates, and process improvements

-Resolve all employee relations issues as they arise to best protect the organization

-Develop realistic business strategies and short-term, medium-term, and long-term goals to help ensure growth

Pechanga Resort Casino (PRC) – Temecula, CA Jul 2008 – Sept 2022

Sr. HR/TD Operations Partner Oct 2008 – Sept 2022

Provide leadership and guidance to the HR team and oversee the entire spectrum of Human Resources, providing all levels of PRC employees with legal policies and practices. Serve as a strategic advisor to senior management regarding key organizational/management topics and projects, and assist with business needs, such as reorganization of staffing, turnover, and departmental growth. Develop strategies for employee relations, disciplinary actions, and hiring by collaborating with Senior Executives.

Assist in the implementation of dispute resolution, progressive discipline, and performance management plans.

Perform workplace investigations to resolve employee relations issues such as complaints, grievances, harassment allegations, etc., ensuring fairness and consistency with policies.

Create/update HR policies for the company and work with company executives to define and execute the strategy.

Oversee and participate in the day-to-day HR functions, including; recruitment, training, leadership development, compliance, compensation, benefits, and employee morale and relations.

Stay up to date with current labor laws, practices, and applicable state and federal regulations, by attending HR seminars and conferences, reading journals and evaluating turnover reports to effectively resolve attrition issues.

Translate strategic business plans into actionable HR strategic and operational plans. Work on process improvement and strategic HR initiatives with the HR team and senior management.

Develop talent strategies and programs to recruit, identify, grow, and retain talent for positions at all levels.

Implement all HR programs, and leverage metrics, data, and workforce trends to assess the competitiveness of the company’s programs and make recommendations for action when needed.

Retail Assistant Manager Jul 2006 – Oct 2008

Provided retail leadership and direction as part of store operations, and maintained the sales and guest experience. Developed the team, oversaw all retail operations, and drove all aspects of store performance. Assisted in developing SOP’s for the retail department. Created, introduced, and implemented business processes to ensure a consistent level of performance in stores.

Contributed to the annual business plan and initiatives for the market. Maintained budget to effectively allocate resources to meet financial and business objectives in alignment with market parameters.

Managed total store environment and ensured team members understood and comply with Pechanga’s 4 Diamond Service guarantees.

Handled all HR functions that arose within stores.

Analyzed metrics for retail sales, customer satisfaction, shrinkage, inventory accuracy, labor turnover, and store expenses.

Hired, trained, developed, and directed team, cultivated people performance, development and succession planning.

Investigated store process improvement measures and presented recommendations to senior management.

Delivered effective people management for both direct reports and other team members to support professional

Previous Positions:

Bakbone Software, Inc, San Diego, CA Human Resource Manager Apr 2000 – Nov 2005

PROFESSIONAL DEVELOPMENT

BA, Business Administration University of Phoenix

Human Resources Certification University of California San Diego

Human Resources Leadership Training Program University of California San Diego

AFFILIATIONS

Society for Human Resource Management (SHRM – shrm.org) Current Member

Society for Human Resource Management (SHRM Inland Empire) Past Secretary

Professionals in Human Resources Association (PIHRA) Past President, Past Membership V.P.

Association for Talent Development (td.org) Current Member

National Native American Human Resources Association (NNAHRA.org) Current Member

TEDxTemecula - Volunteer

Rolling for a Cause Not for Profit Group – Current Chairperson

Susan G. Komen Breast Cancer Association – Past Chairperson, Survivor Tent

CORE COMPETENCIES

Strategy Development

HR Programs & Policies

State & Federal Compliance

Employment Law

Employee Relations

Performance Management

Policy Development

Talent Management

Employee Training & Retention

Learning & Development

Customer Service

Contact this candidate