WESLEY BAKER

ad30t6@r.postjobfree.com 918-***-**** Vian, OK 74962 WWW: Bold Profile

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills

•Willingness to Lead

•Attention to Detail

•Positive and Friendly

•Customer Service

•Complaint Resolution

•Fast Learner

•Calm and Professional Under Pressure

•Creative Problem Solving

•Efficient and Detail-Oriented

•Upbeat and Positive Personality

•Upselling Products and Services

•Team Member Training

Experience

McDonald's Sallisaw, OK

1st Assistant Manager

07/2022 - Current

•Collaborated with store manager to develop strategies for achieving sales and profit goals.

•Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

•Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.

•Enforced company policies and procedures to strengthen operational standards across departments.

•Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

King Tire Muskogee, OK

Shop Foreman

04/2018 - 07/2020

•Monitored work areas to prevent or correct unsafe conditions or violations of safety procedures.

•Operated variety of instruments, equipment and power tools to reduce accidents and malfunctions.

•Trained and mentored employees in procedures and performance improvement strategies.

•Used vehicle component knowledge to diagnose issues and perform maintenance and repairs.

•Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.

Jiffy Lube Bixby, OK

Lead Customer Service Associate

02/2015 - 04/2018

•Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

•Trained new employees on company customer service policies and service level standards.

•Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.

•Processed customer account changes with proprietary software.

•Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

•Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education and Training

Vian High School Vian, OK

(High-school diploma)

Indian Capital Technology Center - Sallisaw, OK

(Automotive Mechanics) 2yrs graduated

(Breaks and steering and suspension certification)

(Engine and performance and electrical certification)

No A.S.E certification

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