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Risk Management Customer Service

Location:
Miami, FL
Posted:
February 29, 2024

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Resume:

RAYMOND TORRECH

ad30sm@r.postjobfree.com

305-***-****

***** *.*. **** ****** Miami, FL 33196

PROFILE

Analytical, problem solving individual with an extensive background in finance and risk management. Performance driven with many years of experience in implementation of compliance strategies and initiatives. Strong interpersonal, communication and organizational skills. EDUCATION

Miami Dade College, Miami, FL

Associate’s Degree in Criminal Justice, Graduation 06/2015 Miami Dade Public Safety Training Institute, Miami, FL Florida Department of Law Enforcement Certificate, Graduation 03/2013 EXPERIENCE

Senior Loan Processor (Remote), Maxwell Financial, Denver, CO, March 2021-Present Manage pipeline of 40-60 loans monthly, provide exceptional and personalized customer service to every loan holder, processing of FHA/VA/JUMBO/HELOC loans, quick turnover for requests/attainment of needed documentation, detail-oriented to provide accuracy and timely processing of loans while ensuring compliance and reducing risk management, review of appraisals, scheduling of loan closings, thorough analysis of loan applications to ensure qualification or disqualification, multi-tasking of various open loans at one time, inter- disciplinary collaboration with peers, exceptional communication skills (verbally and in writing) with customers, peers and management, ability to prioritize and organize responsibilities, able to work independently, excellent time management skills, meet and goals monthly company goals for loan closing and funding.

PBII/Risk Manager, Wells Fargo, Miami, FL, February 2015-March 2021 Branch Business Advocate. Open personal and business accounts, balancing of vault, scheduling appointments with prospective customers, follow up with current customers for satisfaction with accounts, offer products and services individuals may need to reach financial goals, exceed quarterly quotas, analyze compliance risk in all customer transactions, review and approve bank control processes, monitor customer accounts in order to investigate possible fraudulent activities, daily review of book of business for analyzing large deposits, ongoing communication with customers, report suspected fraudulent activity to the proper authority. Influence how agencies automate their recruitment and staffing policies and procedures using USA Staffing. USA Staffing Account Managers assist other Federal agencies with understanding the full range of USA Staffing system features available to them and the advantages and benefits of using each feature. Sales Manager, HH Gregg, Miami, FL, April 2014-February 2015 Lead team of sales professionals, ensure that quarterly goals were being met by the team, assess suspicious transactions daily for possible fraudulent activity, full investigation of transactions that have been flagged as fraudulent, coach employees, train new staff, quarterly and annual employee evaluations, hiring/firing of staff, coordinate with other managers for success of the store, coordinate store events, address customer concerns, resolve inventory issues, approval of sale discounts Field Radio Operator, U.S. Marine Corp Reserve, Hialeah, FL, September 2013-September 2014 Corporal for 4th civil affairs unit, supervising 5 Junior Marines. Field Radio Operator, U.S. Marine Corp, 29 Palms, CA, February 2008-February 2012 Corporal hold a Platoon Sergeant Billet, tasked to send and receive messages, set up and tuning of equipment, establishing contact with distant stations, processing and logging of messages, making changes to frequencies of cryptographic codes, equipment maintenance, collaborate with team of marines in development of field operations, supervise a team of 3 junior marines, responsible for over 3 million dollars of CCI telecommunications and information handling equipment used for COSMEC function. REFERENCES

Available upon request.



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