Maria Angelica Arguero

**** ******* **. **** *

Simi Valley, CA 93065

ad30sc@r.postjobfree.com

805-***-****

Objective: I am eager to bring my diverse knowledge, experience and bilingual abilities to your organization to make a significant contribution to the success and growth of the company. Experience:

Schedule Campaign Office through VACO Employment Agency - Nov 2023 to present

● Working for the data entry department, collecting surveys done in Florida and the northern part of California and Los Angeles. Entering information of different petitions to go to the Senate.

● Accuracy and speed at 95%. With an average of 1000/1200 documents per day. Los Angeles Unified School District - Parent Engagement Academy 01/02/2023 to present

● I am a facilitator for Parent Engagement Academy, helping parents via Zoom classes, to have knowledge on how the school system works in regards to how grades are calculated, the help children can have by being in touch with the teachers and counselors, the after school programs, etc.

● Those classes are through the LASD, a 5 week class of one hour and a half. Learning CBD with Mayo - Online store CBD Products (owner) - 12/04/2020 to present

● Retail online store of a variety of Hemp products with or without TCH; including beauty products like moisturizers, eye contour, face masks, etc. Also hair products like shampoo, conditioner, hair gloss and many more. CBD oils for health purposes.

● Customer service, contacting clientele via telephone to explain the benefits of the products, teaching them the difference between TCH and No THC.

● Training customers about CBD oils, its benefits, and how to take maximum advantage of the product for their own health.

PennyMac Financial Services (through Ultimate Staffing - Roth Staffing Employment Agency)

01/22/2019 to 01/09/2020 - Loan Processor for the Loan Modification Department

● Quality control of correspondence (trials and final loan modification letters) sent to customers via FEDEX. Verifying customer’s name, address and tracking numbers on FEDEX labels, matching the company’s data.

Also quality control on letters sent to customers that are in bankruptcy or are represented by attorneys.

● Support on verification and of information on final loan modification letters sent to each County in different States for recording.

PennyMac Financial Services (through AEROTEK Employment Agency) 12/11/2017 to 10/05/2018 - Loan Processor for the Loan Modification Department and for the Bankruptcy Department

● Handling quality control on Disaster Trial Letters to borrowers that are facing property disasters due to weather conditions.

● Processing trial payments from customers that applied for financial help.

● Assisting on a streamline project to send courtesy letters to borrowers in default.

● Also do a research for verification of employment in Equifax when borrowers are not able to provide in a timely manner documents required.

● Research of files that were in bankruptcy from 2011 to 2018. Tracking payments that were not processed by the company and still were at default on payments. Countrywide Home Loans/Bank of America Home Loans

06/22/2000 to 03/08/2017 - Insurance Department, Data Entry, Insurance Vendor Technician, MLO Loan Servicing Specialist, Short Sale and Deed In Lieu Specialist

● Data Input and correcting insurance information of customers; as policy number, address, names, etc.

● Created escrow lines to update insurance information in AS400 system, data obtained from scanned documents, FMS imaging and phone calls to agents.

● Search on various Counties websites to update customers information.

● Processed scanned documents averaging 480 daily with an accuracy of 99%.

● Reviewing current and future foreclosure sale dates for possible postponement and assignment.

● Assisting customers with their home loans, bringing those current.

● Informing customers of the variety of products to achieve home retention.

● Assigning active and re-activated loans to appropriate workout negotiators.

● Short sale and deed in lieu - working in loss mitigation for government (FHA-VA) as well as conventional loans.

● Customer service - contacting borrowers as well as agents to gather information regarding property condition, if there were any lien on their properties or judgements; and if property was occupied by owners and/or tenants.

● Worked closely with property preservation specialists to have an exact idea of the condition of the property per strict FHA requirements.

● Ordering appraisals.

● Ordering titles.

● Coordinating with title companies to clear liens and/or judgements.

● Coordinating with agents to negotiate short sale offers with the goal of covering appraisal and fees.

JD Power & Associates

01/2000 to 06/2000 - Data Entry Processor

● Processing un scanned documents averaging 550 daily with 99% accuracy. McDonald’s Corporation

11/1997 to 06/1999 - Store Manager

● Handling the store with 2 other managers, supervising staff, taking care of schedules for employees and managers, opening and closing the store, in charge of the cash registers of the store.

Other skills and Education

● Highly proficient in word document, power point, excel. Fluent in Spanish and English.

● Business Administration Institute - Bilingual English Spanish Degree.

● Basic understanding of other languages such as Italian, French, German and Portuguese.

References available upon request.

Contact this candidate