Customer Service Call Center
Resume:
Matthew Joseph Alfonsi
Pottstown, Pa 19464
*******.******.*******@*****.***
Seeking a full-time position where my experience in the following fields might be used and further expanded:
Call Center Customer Service
Primary and Secondary clean room
Computer operated manufacturing machinery
Asphalt/Paving
Skills Summary:
Self-starter
Work independently
Integrity and sound judgment
Work under pressure
Multi-tasking
Quality control
Interpersonal communication
Verbal and written communication
Customer service
Clean room procedures/operations
Data entry and word processing
Various office equipment
Software:
oMicrosoft Office (Excel, Word, PowerPoint)
oAdobe (Acrobat and Photoshop)
oPro Tools
oNative Instruments Maschine
oSony (Sound Forge and Acid)
Work History:
Jul 2022 – Jul 2023 Graphic Packaging International - Phoenixville, PA
Finishing Machine Operator
Reference: Bob Gabe 215-***-****
Under the direct supervision of the Finishing Manager this position provides assistance to the Operator in running quality cartons to customer specifications, at the fastest possible speed. This position also performs other related production duties as assigned by the Finishing Manager and/or management.
Visually inspect each load for damage or other non-conforming conditions.
Keeps the hopper loaded and ensures the cartons are pulled through the feeder section properly.
Ensures new stock is delivered in a timely manner to keep the machine running and to watch for machine jams.
Perform in-Process inspections by visually inspecting cartons as they are loaded into the machine.
Places off quality cartons in the bins to be weighed and scrapped by the Operator.
Assist the Operator in running quality cartons to customer specifications at the fastest possible speed.
Visually inspect cartons before feeding to ensure that the proper item is being fed and that there are no noticeably defective cartons being fed.
Perform checks for all defects, damaged cartons, and mixing. The Feeder should feed by die position whenever possible.
Facilitate proper positioning of cartons in the feed hopper by fanning out or pre-breaking scores as necessary to ensure that cartons are being pulled through feed properly.
Ensure new stock (WIP to be glued/windowed/labeled) is delivered in a timely manner to keep the machine running.
Observes defects, jams, and all unsafe conditions.
Verifies the case count is correct.
Assures cartons fit and there is no damage in cases.
Reports unsafe conditions to the Operator, Department Manager, or Management Team.
Assist Operators during machine down time for clean-up and resolution.
Performs other related productions duties as assigned by the Finishing Manager or Management.
Jan 2020 – May 2022 Clemens Food Group – Hatfield, PA
Set Down Operator
2018 – 2019 (Seasonal) PennCo Automatic Pool Covers – Broomall, PA
Pool Technician
Feb 2014 – Jul 2017 Zoomer – Philadelphia, PA
Customer Service/Dispatcher
Nov 2016 – Jan 2016 Shatter Shield Security – Broomall, PA
Call Center Sales
Jan 2014 – Present Zodiac Entertainment – West Chester, PA
Executive Producer/Engineer of Pro Audio
Throughout 2013 – 2016 Various Restaurants – West Chester and Devon, PA
Server, Barback, Sushi Chef, or Bouncer
oNagasaki Sushi and Noodle House
oKooma Sushi
oKildare’s
oThe Note
oOtoro Sushi
Sept 2006 – Jul 2013 Bilcare Global Clinical Supplies – Phoenixville, PA
Pharmaceutical Technician
Direct supervision, assist in all phases of clinical packaging, labeling, manufacturing and assembly of investigational drug product
Proofread Labels for clinical trials, making sure that the grammar is correct and that the labels correspond with Federal Regulations and Coordination procedures and complete packaging supplies in accordance with approved manufacturing instructions, company SOPs and cGMP Regulations
Operate Pharmaceutical Packaging Equipment, complete the required documentation associated with the execution of product operations
Perform cleaning of cGMP production areas and equipment as needed
Jun 2004 – May 2006 Oberthur Card Systems – Exton, PA
Computer Based Milling Operator
Operate Muhlbaur PC based, jet air powered credit card mill to mill pockets for computer chips to be inserted into the smart credit cards and Federal Identification Cards
Operate Muhlbaur credit card tacking tables
Clean and perform maintenance of Muhlbaur Credit Card Milling Machinery
Review Artwork on smart credit cards, and make sure that that logo placement and artwork corresponds with the Master Draft that is sent by the Bank Proof cards for imperfections such as mistakes in logo placement, mistakes in grammar, Border Alignment, Color Imperfection, Scratches or Unclean cards
Observe that credit cards are being milled properly by taking precise measurements of depth - Observe that the credit card pockets are in spec by using microscopes
Static Clean Room environment
Education:
1995 – 1999 Owen J Roberts High School – East Coventry, PA
References:
Available upon request
Contact this candidate