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Customer Service Call Center

Location:
Pottstown, PA
Posted:
February 29, 2024

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Resume:

Matthew Joseph Alfonsi

*** ***** ***** ******

Pottstown, Pa 19464

ad30rx@r.postjobfree.com

484-***-****

Seeking a full-time position where my experience in the following fields might be used and further expanded:

Call Center Customer Service

Primary and Secondary clean room

Computer operated manufacturing machinery

Asphalt/Paving

Skills Summary:

Self-starter

Work independently

Integrity and sound judgment

Work under pressure

Multi-tasking

Quality control

Interpersonal communication

Verbal and written communication

Customer service

Clean room procedures/operations

Data entry and word processing

Various office equipment

Software:

oMicrosoft Office (Excel, Word, PowerPoint)

oAdobe (Acrobat and Photoshop)

oPro Tools

oNative Instruments Maschine

oSony (Sound Forge and Acid)

Work History:

Jul 2022 – Jul 2023 Graphic Packaging International - Phoenixville, PA

Finishing Machine Operator

Reference: Bob Gabe 215-***-****

Under the direct supervision of the Finishing Manager this position provides assistance to the Operator in running quality cartons to customer specifications, at the fastest possible speed. This position also performs other related production duties as assigned by the Finishing Manager and/or management.

Visually inspect each load for damage or other non-conforming conditions.

Keeps the hopper loaded and ensures the cartons are pulled through the feeder section properly.

Ensures new stock is delivered in a timely manner to keep the machine running and to watch for machine jams.

Perform in-Process inspections by visually inspecting cartons as they are loaded into the machine.

Places off quality cartons in the bins to be weighed and scrapped by the Operator.

Assist the Operator in running quality cartons to customer specifications at the fastest possible speed.

Visually inspect cartons before feeding to ensure that the proper item is being fed and that there are no noticeably defective cartons being fed.

Perform checks for all defects, damaged cartons, and mixing. The Feeder should feed by die position whenever possible.

Facilitate proper positioning of cartons in the feed hopper by fanning out or pre-breaking scores as necessary to ensure that cartons are being pulled through feed properly.

Ensure new stock (WIP to be glued/windowed/labeled) is delivered in a timely manner to keep the machine running.

Observes defects, jams, and all unsafe conditions.

Verifies the case count is correct.

Assures cartons fit and there is no damage in cases.

Reports unsafe conditions to the Operator, Department Manager, or Management Team.

Assist Operators during machine down time for clean-up and resolution.

Performs other related productions duties as assigned by the Finishing Manager or Management.

Jan 2020 – May 2022 Clemens Food Group – Hatfield, PA

Set Down Operator

2018 – 2019 (Seasonal) PennCo Automatic Pool Covers – Broomall, PA

Pool Technician

Feb 2014 – Jul 2017 Zoomer – Philadelphia, PA

Customer Service/Dispatcher

Nov 2016 – Jan 2016 Shatter Shield Security – Broomall, PA

Call Center Sales

Jan 2014 – Present Zodiac Entertainment – West Chester, PA

Executive Producer/Engineer of Pro Audio

Throughout 2013 – 2016 Various Restaurants – West Chester and Devon, PA

Server, Barback, Sushi Chef, or Bouncer

oNagasaki Sushi and Noodle House

oKooma Sushi

oKildare’s

oThe Note

oOtoro Sushi

Sept 2006 – Jul 2013 Bilcare Global Clinical Supplies – Phoenixville, PA

Pharmaceutical Technician

Direct supervision, assist in all phases of clinical packaging, labeling, manufacturing and assembly of investigational drug product

Proofread Labels for clinical trials, making sure that the grammar is correct and that the labels correspond with Federal Regulations and Coordination procedures and complete packaging supplies in accordance with approved manufacturing instructions, company SOPs and cGMP Regulations

Operate Pharmaceutical Packaging Equipment, complete the required documentation associated with the execution of product operations

Perform cleaning of cGMP production areas and equipment as needed

Jun 2004 – May 2006 Oberthur Card Systems – Exton, PA

Computer Based Milling Operator

Operate Muhlbaur PC based, jet air powered credit card mill to mill pockets for computer chips to be inserted into the smart credit cards and Federal Identification Cards

Operate Muhlbaur credit card tacking tables

Clean and perform maintenance of Muhlbaur Credit Card Milling Machinery

Review Artwork on smart credit cards, and make sure that that logo placement and artwork corresponds with the Master Draft that is sent by the Bank Proof cards for imperfections such as mistakes in logo placement, mistakes in grammar, Border Alignment, Color Imperfection, Scratches or Unclean cards

Observe that credit cards are being milled properly by taking precise measurements of depth - Observe that the credit card pockets are in spec by using microscopes

Static Clean Room environment

Education:

1995 – 1999 Owen J Roberts High School – East Coventry, PA

References:

Available upon request



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