Charmaine Gilmore

Wadley, GA *****

ad30qy@r.postjobfree.com

+1-478-***-****

Customer service and sales professional successful at improving customer retention rates and growing revenue. Results-oriented Customer Service Professional who excels at uncovering customer needs, finding

solutions and handling objects. Top performer with a consistent track record of meeting and exceeding

goals. Looking to obtain a position that will take previous experience gained to become a great asset to a

company.

Willing to relocate: Anywhere

Work Experience

Customer Service Representative

MCI Telecommunications - Iowa City, IA

March 2021 to Present

Work from home make over 200 calls a day updating members information on the computer Customer Service Representative - Escalations Specialist Teleperformance

March 2019 to Present

Anticipate escalation and take over calls when needed.

● Devise ways to optimize procedures and keep staff motivated.

● Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

● Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

● Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

● Building lasting relationships with clients and other call center team members based on trust and reliability.

● Utilizing software, databases, scripts, and tools appropriately.

● Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

● Making sales or recommendations for products or services that may better suit client needs.

● Taking part in training and other learning opportunities to expand knowledge of company and position.

● Adhering to all company policies and procedures. Cashier

Dollar General

August 2017 to April 2018

Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations.

● Operating scanners, scales, cash registers, and other electronics.

● Balancing the cash register and generating reports for credit and debit sales.

● Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.

● Processing refunds and exchanges, resolving complaints.

● Bagging or wrapping purchases to ensure safe transport.

● Following all store procedures regarding coupons, gift cards, or the purchase of specific items, such as alcohol or cigarettes.

● Maintaining a clean workspace.

Correctional Officer II

Washington State Prison

August 2014 to October 2016

Following and enforcing all prison rules and regulations.

● Conducting patrols and inspections of inmates' cells.

● Supervising mealtimes, bathroom times, work, and recreational activities.

● Screening visitors and escorting them through the facility.

● Assisting with rehabilitation and counseling efforts.

● Deescalating confrontations when they occur.

● Filing reports on inmate conduct.

● Searching inmates and facilities for contraband.

● Reviewing incoming and outgoing mail to and from inmates. Retail Sale's Associate (Deli Clerk)

Wal-Mart

February 2014 to June 2014

Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.

● Operating cash registers, managing financial transactions, and balancing drawers.

● Achieving established goals.

● Directing customers to merchandise within the store.

● Increasing in store sales.

● Superior product knowledge.

● Maintaining an orderly appearance throughout the sales floor.

● Introducing promotions and opportunities to customers.

● Cross-selling products to increase purchase amounts. Assembly Technician

Remedy Staffing

May 2012 to July 2013

Use tools to make or repair parts and products.

● Interpret technical documents, such as diagrams, schematics, blueprints, or other verbal or written instructions.

● Work with other members of the line or group in order to assemble products.

● Keep a clean and tidy workspace.

● Meet all safety requirements of the company and industry.

● Assist in the installation, maintenance, and repair of machinery.

● Operate tools in order to aid in the manufacturing process.

● Perform periodic checks on equipment and solve problems as detected.

● Work with others in order to ensure that equipment is in proper working order.

● Identify any defective items and handle according to established procedures. Education

Associate's degree in Medical Assisting

Ultimate Medical Academy-Clearwater - Florida

November 2021 to Present

Diploma

Jefferson County High School

May 2010

Skills

• Customer Service

• Call Center

• Law Enforcement

• Basic Math

• Computer Skills

• Medical terminology

Certifications and Licenses

driver's license

Additional Information

Key Qualifications

● Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.

● Understanding of company products, services, and policies.

● Proficiency with computers, especially with CRM software, and strong typing skills.

● Ability to ask prying questions and diffuse tense situations.

● Strong time management and decision making skills.

● A professional appearance.

● Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.

● The ability to read, write, and perform basic math.

● The ability to stand and walk for extended periods of time.

● Adaptability and accountability.

● Ability to handle transactions accurately and responsibly.

● Excellent hand-eye coordination.

● Skilled with mechanics.

● Ability to lift at least 50 lbs.

● Willing to perform repetitive tasks while sitting or standing for extended periods of time.

● Good eyesight, including depth perception, peripheral vision, and ability to differentiate between colors.

● High level of energy with strong customer service skills.

● Basic math and computer skills.

● Ability to stand, walk, lift heavy items, and work with other team members in a fast-paced environment to provide excellent service.

● Attention to detail.

● Helpful, courteous approach to resolving complaints.

Contact this candidate