Customer Service Representative
Resume:
Charmaine Gilmore
Wadley, GA *****
******************@*****.***
Customer service and sales professional successful at improving customer retention rates and growing revenue. Results-oriented Customer Service Professional who excels at uncovering customer needs, finding
solutions and handling objects. Top performer with a consistent track record of meeting and exceeding
goals. Looking to obtain a position that will take previous experience gained to become a great asset to a
company.
Willing to relocate: Anywhere
Work Experience
Customer Service Representative
MCI Telecommunications - Iowa City, IA
March 2021 to Present
Work from home make over 200 calls a day updating members information on the computer Customer Service Representative - Escalations Specialist Teleperformance
March 2019 to Present
Anticipate escalation and take over calls when needed.
● Devise ways to optimize procedures and keep staff motivated.
● Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
● Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
● Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
● Building lasting relationships with clients and other call center team members based on trust and reliability.
● Utilizing software, databases, scripts, and tools appropriately.
● Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
● Making sales or recommendations for products or services that may better suit client needs.
● Taking part in training and other learning opportunities to expand knowledge of company and position.
● Adhering to all company policies and procedures. Cashier
Dollar General
August 2017 to April 2018
Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations.
● Operating scanners, scales, cash registers, and other electronics.
● Balancing the cash register and generating reports for credit and debit sales.
● Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.
● Processing refunds and exchanges, resolving complaints.
● Bagging or wrapping purchases to ensure safe transport.
● Following all store procedures regarding coupons, gift cards, or the purchase of specific items, such as alcohol or cigarettes.
● Maintaining a clean workspace.
Correctional Officer II
Washington State Prison
August 2014 to October 2016
Following and enforcing all prison rules and regulations.
● Conducting patrols and inspections of inmates' cells.
● Supervising mealtimes, bathroom times, work, and recreational activities.
● Screening visitors and escorting them through the facility.
● Assisting with rehabilitation and counseling efforts.
● Deescalating confrontations when they occur.
● Filing reports on inmate conduct.
● Searching inmates and facilities for contraband.
● Reviewing incoming and outgoing mail to and from inmates. Retail Sale's Associate (Deli Clerk)
Wal-Mart
February 2014 to June 2014
Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
● Operating cash registers, managing financial transactions, and balancing drawers.
● Achieving established goals.
● Directing customers to merchandise within the store.
● Increasing in store sales.
● Superior product knowledge.
● Maintaining an orderly appearance throughout the sales floor.
● Introducing promotions and opportunities to customers.
● Cross-selling products to increase purchase amounts. Assembly Technician
Remedy Staffing
May 2012 to July 2013
Use tools to make or repair parts and products.
● Interpret technical documents, such as diagrams, schematics, blueprints, or other verbal or written instructions.
● Work with other members of the line or group in order to assemble products.
● Keep a clean and tidy workspace.
● Meet all safety requirements of the company and industry.
● Assist in the installation, maintenance, and repair of machinery.
● Operate tools in order to aid in the manufacturing process.
● Perform periodic checks on equipment and solve problems as detected.
● Work with others in order to ensure that equipment is in proper working order.
● Identify any defective items and handle according to established procedures. Education
Associate's degree in Medical Assisting
Ultimate Medical Academy-Clearwater - Florida
November 2021 to Present
Diploma
Jefferson County High School
May 2010
Skills
• Customer Service
• Call Center
• Law Enforcement
• Basic Math
• Computer Skills
• Medical terminology
Certifications and Licenses
driver's license
Additional Information
Key Qualifications
● Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
● Understanding of company products, services, and policies.
● Proficiency with computers, especially with CRM software, and strong typing skills.
● Ability to ask prying questions and diffuse tense situations.
● Strong time management and decision making skills.
● A professional appearance.
● Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.
● The ability to read, write, and perform basic math.
● The ability to stand and walk for extended periods of time.
● Adaptability and accountability.
● Ability to handle transactions accurately and responsibly.
● Excellent hand-eye coordination.
● Skilled with mechanics.
● Ability to lift at least 50 lbs.
● Willing to perform repetitive tasks while sitting or standing for extended periods of time.
● Good eyesight, including depth perception, peripheral vision, and ability to differentiate between colors.
● High level of energy with strong customer service skills.
● Basic math and computer skills.
● Ability to stand, walk, lift heavy items, and work with other team members in a fast-paced environment to provide excellent service.
● Attention to detail.
● Helpful, courteous approach to resolving complaints.
Contact this candidate