Customer Service Member
Resume:
Kelly Waggoner
New Port Richey, FL *****
*********.*****@*****.***
Customer service professional with a successful track record of resolving customer issues and Increasing store profits and company sales Targets. Skilled in leadership development of all employees including training and promoting a collaborative work environment. Authorized to work in the US for any employer
Work Experience
Cashier/Customer Service
Sam's Club - New Port Richey, FL
November 2023 to Present
• Provides member service's by acknowledging the member and identifying members needs.
• Assist members with purchasing decisions, locating merchandise, and resolving member issues and concerns.
• Promote Company's products and services (Example) credit cards and yearly memberships including yearly renewals.
• Provide guidance and support to members regarding member self-service technology. Shift Supervisor
Genoa Mini Mart / Sunoco gas station - Genoa, OH
March 2020 to October 2023
• Handle all transactions with multiple tenders. Balance cash reports.
• Proficient with all transactions with Ohio lottery System.
• General housekeeping duties including store visual implementation and visual Planograms.
• Adhere to all state laws with Minors and follow all state policies and procedures.
• Supervise Team members and provide ongoing training and development.
• Prepare and manage all store reports and identify store sales opportunities, recognize accomplishments and ability to multi-task as Manager on duty. Leadpawn Broker / Assistant Manager
Value Pawn & jewelry - Seminole, FL
November 2012 to January 2020
• Inspected and purchased valuable merchandise and made loans to individuals using tangible property as collateral.
• Aided the general store manager in directing the day-to-day operations of the store front including training and supervising sales team members.
• Established essential rapport with customers to promote future account sales and negotiate appropriate sales and loans prices.
• Displayed impeccable appraisal skill to research and determine approximate value of customer goods, pawn loans, and purchase approvals.
Banker/Customer Service Representative
Toledo metro federal credit union - Toledo, OH
March 2011 to October 2012
• Processed all transactions for customer's including customer deposits, withdrawals, and Loan payments.
• Supported bank sales team by identifying customer 's needs and then promoting current relevant offers to them.
• Adhere to all bank Policies and Procedures in regards to safety and security, including audits and Company compliance.
• Conduct written reports and correspondence on all banking matters related to customer accounts. Education
Waite High School - Toledo, OH, US
September 1988 to June 1992
Skills
• Writing Skills
• Retail Sales
• Customer service
• Cash handling
• Computer skills
• Sales
• Communication skills
• Organizational skills
• Time management
• Leadership
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