Kelly Waggoner

New Port Richey, FL *****

ad30qc@r.postjobfree.com

+1-727-***-****

Customer service professional with a successful track record of resolving customer issues and Increasing store profits and company sales Targets. Skilled in leadership development of all employees including training and promoting a collaborative work environment. Authorized to work in the US for any employer

Work Experience

Cashier/Customer Service

Sam's Club - New Port Richey, FL

November 2023 to Present

• Provides member service's by acknowledging the member and identifying members needs.

• Assist members with purchasing decisions, locating merchandise, and resolving member issues and concerns.

• Promote Company's products and services (Example) credit cards and yearly memberships including yearly renewals.

• Provide guidance and support to members regarding member self-service technology. Shift Supervisor

Genoa Mini Mart / Sunoco gas station - Genoa, OH

March 2020 to October 2023

• Handle all transactions with multiple tenders. Balance cash reports.

• Proficient with all transactions with Ohio lottery System.

• General housekeeping duties including store visual implementation and visual Planograms.

• Adhere to all state laws with Minors and follow all state policies and procedures.

• Supervise Team members and provide ongoing training and development.

• Prepare and manage all store reports and identify store sales opportunities, recognize accomplishments and ability to multi-task as Manager on duty. Leadpawn Broker / Assistant Manager

Value Pawn & jewelry - Seminole, FL

November 2012 to January 2020

• Inspected and purchased valuable merchandise and made loans to individuals using tangible property as collateral.

• Aided the general store manager in directing the day-to-day operations of the store front including training and supervising sales team members.

• Established essential rapport with customers to promote future account sales and negotiate appropriate sales and loans prices.

• Displayed impeccable appraisal skill to research and determine approximate value of customer goods, pawn loans, and purchase approvals.

Banker/Customer Service Representative

Toledo metro federal credit union - Toledo, OH

March 2011 to October 2012

• Processed all transactions for customer's including customer deposits, withdrawals, and Loan payments.

• Supported bank sales team by identifying customer 's needs and then promoting current relevant offers to them.

• Adhere to all bank Policies and Procedures in regards to safety and security, including audits and Company compliance.

• Conduct written reports and correspondence on all banking matters related to customer accounts. Education

Waite High School - Toledo, OH, US

September 1988 to June 1992

Skills

• Writing Skills

• Retail Sales

• Customer service

• Cash handling

• Computer skills

• Sales

• Communication skills

• Organizational skills

• Time management

• Leadership

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