Jodi Schroeder

Sneedville, TN *****

ad30q1@r.postjobfree.com

+1-803-***-****

For the past several years I have been helping my husband with his construction company. I am now ready to get back into the regular work force. I have worked in customer service and management for over 30 years in everything from hospitality, food, finance, collections and retail. I am detail oriented and determined.

Authorized to work in the US for any employer

Work Experience

SUBSTITUTE TEACHER

Hawkins County Schools - Hawkins County, TN

January 2024 to Present

Filling in for teachers and teaching assistants as needed. Have consistently helped with Special Education elementary school children. Helping to provide a quality educational experience for all children. SECURITY OFFICER

TRIDENT SECURITY - North Charleston, SC

March 2020 to October 2020

Main assignment was working Fruit of the Loom guard station, but was willing to help with other assignments and locations as needed. Inspected trucks entering facility to verify correct shipments inbound and outbound. Examined trucks for any imperfections and informed office if needed. Input bill of ladings in order to secure merchandise brought in and leaving property was correct. Also walked rounds in the warehouse and parking area to make sure everything was secure. Completed hourly inspection report to notify supervisor and management of any issues. Trained and completed South Carolina Law Enforcement Division SLED lead certification program. CALL CENTER COLLECTIONS MANAGER

KIMBRELL'S FURNITURE - West Columbia, SC

September 2014 to November 2018

• Responsible for collection goals for thirty-six furniture stores throughout the company for accounts from 30-120 days past due.

• Placed direct phone calls, emails and text messages to past due customers.

• Fostered team unity and built relationships.

• Had to oversee seven employees who communicated with clients who owed money and insured productivity and audit of collection activity, keeping up with office supplies, scheduling, payroll approval, interviewing, skip-tracing, hiring and training new staff members while resolving collection issues for accounts in three states. Continual and close contact with managers and credit managers throughout the company regarding discussion of proper next step in resolution of collection issues.

• Sent out correspondence to include past due letters, claim and delivery correspondence, as well as right to cures for SC customers.

• Assisted in web approvals, credit decisions and credit review,

• Brought in as new department head as a pilot program for the company tested on three stores when collections numbers were running between 13-15% and reduced numbers to below 3-5% which is company goal. Department increased to thirty-six stores due to our success.

• Prepared Proof of Claims or Reaffirmation Agreements for bankrupt accounts for 50 stores throughout North and South Carolina.

I had to leave my position here to move to Charleston to take care of my mother who eventually passed away with cancer.

REMOTE PRIME DOCUMENTATION ANALYST

JP MORGAN CHASE BANK - Columbia, SC

May 2013 to July 2014

Columbia, SC

May 2013 to July 2014

Selected to lead a team in transition to new lending database software. Gained full proficiency with remote training only, assisted supervisor and members of other departments to learn the system.

• Worked from a remote location with little supervision verifying the accuracy of loan documents received with strong attention to detail while meeting Q & A benchmark standards set by the company.

• Identified any contract package inconsistencies while utilizing all available resources for resolution prior to having to return packages and keeping dealers satisfied with customer service.

• Communicated any relevant issues to the proper Loan Officer or escalating certain points to a supervisor if necessary to avoid errors and meet company guidelines.

• Consistently meeting daily funding and booking quota and remaining among the top twenty producers within the company.

CUSTOM DOCUMENTATION ANALYST

JP MORGAN CHASE BANK - Columbia, SC

March 2011 to May 2013

Communicated with dealerships and Loan Officers to insure all loan documents received are appropriate.

*Entered all contract information into the system and verifying all numbers submitted were correct while maintaining high level of detail.

*Interviewed customers to verify the information and numbers sent in through the dealerships were accurate and heighten any inconsistencies to the proper party to maintain compliance within the department.

*Continually met all Q & A grades as set per company guidelines.

*Retrieved pertinent or missing documents either verbally or by fax from the dealerships in order to clear packages and continue funding process in a timely manner to satisfy valuable customer service standards and meet monthly goals.

*Balanced daily contract and pipeline logs in order to guarantee all objectives were being met. COLLECTIONS SPECIALIST

JP MORGAN CHASE BANK - Columbia, SC

April 2009 to March 2011

Collection of all past due accounts along with always meeting monthly goals as set by corporation guidelines.

*Located customers using credit bureau information, loan documents, and select databases.

*Skip-traced through available resources to avoid charge offs and repossessions.

*Strived to get to the core of delinquency issues to resolve problems and insure they are not recurring on a monthly basis.

*Used negotiation skills along with knowledge of federal regulations and Chase policy to offer suggestions of repayment or restructure in order to assist the customer properly. ADMINISTRATIVE COORDINATOR II

UNITED AUTO CREDIT CORPORATION - Columbia, SC

August 2006 to February 2009

Prepared all credit offerings received in the branch were accurately assembled and given the necessary analysis in order to ensure an appropriate turn around time for client fulfillment promises.

*Examined all contracts received, with an intense sense of urgency, for completeness, proper authorizations, numerical accuracy, approval/condition and compliance with Truth-in-Lending regulations.

*Performed all teller transactions to include, walk in customers, balancing and delivering bank deposits, as well as answering multiline phone system and routing calls to the appropriate party.

*Verified credit for potential customers, set up and maintained customer and dealer files.

*Assured all accounts were updated with applicable insurance and title/lien information, to include lien releases.

*Marketed to dealers throughout the Columbia and Charleston area in order to promote and maintain good business.

*Routinely sent out written correspondence to customer and dealers as needed.

*Supported the collection department with assistance of past due accounts to meet monthly goals through phone calls and field visits.

CUSTOMER SERVICE MANAGER

SUBURBAN PROPANE GAS - Lugoff, SC

May 1998 to August 2006

Addressed a high volume of incoming call for a customer service center of over three thousand plus members while resolving any customer complaints in a friendly and tactful manner even when customer was irritated while completing documentation.

• Dispatched and Scheduled service calls and gas deliveries. Questioned customers to determine needs and explained appropriate service or need in order to avoid unnecessary appointments.

• Conducted all cashier type transactions to include, payments, credits, bank deposits, and balancing of cash tills.

• Selected to travel and train other team members throughout SC on a new software system introduced within the company.

• Helped to meet targeted closing ratios and Mystery Shopping score goals and protocol.

• Initiated outbound calls, such as tune-up scheduling, installation follow-up, and cross-selling to reach targeted numbers.

Education

High school or equivalent

UTICA SENIOR HIGH SCHOOL - Utica, OH

Skills

• Avaya (Less than 1 year)

• training

• Sales

• Microsoft Office

• Team Building

• Time Management

• Management

• Filing

• Inventory

• Receptionist

• Underwriting

• Loan Officer Experience

• Multi-line Phone Systems

• Computer literacy

• Guest services

• Front desk

• Banking

• Cash handling

• Interviewing

• Clerical experience

• Documentation review

• Customer service

• Quality assurance

• Credit Analysis

• Office Management

• Security

• Hospitality

• Retail sales

• Financial services

• Merchandising

• Patient observation

• Lending

• Cooking

• Restaurant experience

• Cash register

• Hotel experience

• Property management

• Office management

• Dealership experience

Certifications and Licenses

Driver's License

Class D

Additional Information

Skills

Call Center, Contact Center, Avaya, Microsoft, Fax, Storis, Accurint, Equifax, IDICORE, Skiptracing

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