Work History

Customer Service

Ann

Michaud

Contact

Address

East Hartford, CT 06118

Phone

860-***-****

E-mail

ad30pi@r.postjobfree.com

WWW

https://bold.pro/my/ann-

michaud-240*********/313

Skills

Quality Standards and

Protocols

Verbal and Written

Communications

Cash Management

Building Rapport and

Credibility

Microsoft Office, Word &

Excel

Complaint Investigation

Product and Service Sales

Health Claims Specialist

CASHIER

Bed Bath & Beyond

Greet and inform customers of products, fostering

positive store experiences

Maintain inventory and store visual presentation to meet customer needs

Price items for display

Rotation of stock to eliminate dated items

Provide efficient and courteous service to

customers.

2021-10 -

2023-03

OPERATIONS COORDINATOR

Advantage Resourcing

Managed payroll for five separate companies

Created detailed expense reports in Excel

Kept records of court ordered attachments

Submitted paperwork for Unemployment

Controlled claims for Workers Compensation, filed in a timely manner.

2018-05 -

2018-10

ACCOUNTS RECEIVABLE SPECIALIST

Konica Minolta Business Solutions

Reviewed accounts on monthly basis to access

aging and pursue collection of funds

Contacted clients with past due accounts to

formulate payment plans and discuss restructuring

options

Reconciled accounts receivable ledger to verify

payments and resolve variances

Processed all cash, credit card payments and

applied to customer accounts

Created periodic reports comparing budgeted costs

to actual costs.

2015-04 -

2018-04

ACCOUNTS RECEIVABLE SPECIALIST

Grove Hill Medical Center

Contacted Insurance Companies to resolve

grievances to expedite payments

Audited claim payments for accuracy

2013-09 -

2014-02

Education

Certifications

Volunteer Experience

Reviewed 90 day accounts to resolve outstanding

issues between the Patient and Grove Hill Medical

Center

Assessed vendor billing statements for accuracy and to guard against duplicates or overpayments

Regularly updated customer contact information

and payment records.

HEALTH CLAIMS SPECIALIST IN CODING,

MEDICAL TERMINOLOGY, ELECTRONIC

HEALTH REC

Branford Hall Career Institute - CT

2012-05

LIBRARY VOLUNTEER

Raymond Library, East Hartford, CT, 05/01/19, Present I am a dedicated customer service representative that maintains professionalism in stressful situations. My customer service experience has honed listening skills to solve both external and internal customer issues.

Contact this candidate