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Medical Assistant Customer Service

Location:
Miami, FL
Salary:
31
Posted:
February 29, 2024

Contact this candidate

Resume:

Kimberly Stephens

Coral Springs, FL *****

ad30ot@r.postjobfree.com

+1-954-***-****

Authorized to work in the US for any employer

Work Experience

Medical Assistant

Wellcare Clinic / Internal Medicine - Coral Springs, FL July 2021 to Present

• Check Vitals, Document in Emr/ Ehr system, triage patients, EKGs,

• Phlebotomy, answer phones, process refill scripts for patient, update

• patient charts, check in patients, collect co-pay, assist with referrals,

• assist with team coordinator, Fax, scan in document in patient charts,

• use copy machine, assist Doctor with procedures, allergy test, ear

• lavage, b12 injections, etc review lab results with patients set

• appointments, update patients charts and schedules daily, verify

• insurance, assist with pre-op patients surgery clearance, keep the office

• clean and neat.

Front Desk Receptionist/Medical Assistant

Akumin - Plantation, FL

February 2020 to April 2020

Check in patients using EMR system, verify insurance, take copayment, assist patients to waiting room, scheduled appointment, verify procedures. Answer phones, fax, print, receive Auth from doctors office, etc.

Medical Receptionist/Office Assistant

Trilogy Home Healthcare

February 2019 to November 2019

Greet guests, Answer Phone, Transfer Calls to Team Managers, Triage calls, Take messages for Nursing Stations,

● Scan and upload Documents, Make SOC Folders, verify patient demographic, Verify Discharge dates,

● Keep Log Book of Ultrasounds, Zoe Machine, INR/PT machine Process Sharp Containers,

● Maintain a Medical Stockroom, Order Supplies for Stockroom Weekly, Assist with office Needs, Fax, print,

● Coordinate and assist with monthly Training Meetings

● Maintain a neat and clean work area, File Charts,

● Replenish Office supplies, Etc.

Medical Assistant Tech. (Externship 180hrs.)

Dr. Seth

September 2016 to November 2016

• Performed well baby and well child checks on infants-18 years of age

• Coordinated patient referrals with specialty practices

• Performed immunization administration and phlebotomy for infants-18 years of age

• Maintained detailed inventory of vaccines; ordered pediatric vaccines and supplies for unit

• Provided physician assistance with all patient care and procedures

• Provided support to adult clinical staff and to adult laboratory staff as needed Customer Service Rep

Convey Health Solutions

May 2014 to December 2015

Convey Health Solutions, Customer Service Rep May 2014 Dec 2015h

● Received inbound calls including transferred sales leads from current and potential customers

● Documented all call information according to standard operating procedures

● Enter new customer's information into system update existing customers Information; managed and resolved

customers complaints

● Answer inquiries by clarifying desired information researching, locating and providing information. Sales Associate/Rover

Nordstrom Rack

February 2013 to April 2013

Greet customers and provide friendly customer service on a daily basis, Answer to inquiries

● Process transactions according to established procedures,

● Process credit card application for customers

Sales Associate/Cashier

BCBG Maxazria

May 2012 to December 2012

Greet customers and welcome them to the store

● Service and sell specific pieces to clients

● Balance cash register; Process transactions with cash, debit and credit cards Sales Associate/Cashier

Tommy Bahama

August 2009 to July 2010

Greet Customers and provide exceptional customer service

● Service and sell, interact with customers on a regular basis; Answer to inquiries concerning sale items

● Process shipments for customers, maintain a clientele book Education

High school diploma or GED in Medical Assistant Technician Florida Career College

2016

Skills

• Therapy

• Catheter

• Hematology

• Phlebotomy

• Infection control

• Cpr

• Cpr certified

• Ekg

• Wound care

• Hiv

• Training

• Osha

• EMR

• Medical Records

• Medical Terminology

• Microsoft Excel

• Microsoft Office

• Microsoft Word

• Scheduling

• Vital Signs

• Spanish

• Medical office experience

• Customer service

• Family planning

• Medical Receptionist

• Patient Care

• Triage

• Laboratory Experience

• Medical coding

• English

• Patient assessment

• Time management

• Insurance verification

• Office experience

• Data collection

• Medical Billing

• Experience Administering Injections

• Transcription

• Laundry

Certifications and Licenses

CPR Certification

BLS Certification

Additional Information

Skills

* Phlebotomy & Hematology * CPR Certified

* EKG * Take patient vital signs

* Positive Attitude/ Excellent Work Ethics * Occupational therapy

* HIV/OSHA/Infection Control * Wound care

* Assisting w/ Self-medication * Range of motion exercises

* Catheter Care

* Alzheimer's disease training



Contact this candidate