Andre Gray

Experienced Customer Service Professional

Contact

314-***-****

ad30on@r.postjobfree.com

Summary

Personable professional with the ability to build rapport with a diverse workforce and customer base. Experienced in problem solving, data entry, ledger balancing, strong attention to detail, organizational skills, effective communication abilities reporting to leadership and the ability to multitask effectively with minimal supervision.

Key Skills

Customer Service

Strong Communicator

Computer Proficiency

Accurate money handling

Analytical Skills

Data confidentiality

Employee development

Schedule management

Education

Normandy Senior High School

Saint Louis, MO

Work Experience

June 2022- current

Remote Banking Technologies • Vantage Credit Union

Ensure member transactions are processed accurately by following establishes policies & procedures.

Provide maintenance for ITM/ATM fleet, onsite and remotely

Ensure ITMs/ATMs are fully functional at all times

Provide software and application support via ticketed query system

Schedule and perform preventative maintenance on IT/ATM vault cash

Maintain current knowledge of ITM/ATM hardware/ software and be aware of industry trends

July 2021- June 2022

Personal Teller • Vantage Credit Union

Virtually process member transactions

Thorough understanding of hardware, software applications and processes

Adhere to security, audit, compliance and personnel requirements

Provide members with solutions to financial questions/issues May 2010- July 2021

Front Desk Representative • Candlewood Suites/ Sonesta Simply Suites

Respond to guest inquiries, requests, and issues in a timely, personable, and efficient manner.

Inbound & outgoing call handling

Process cash bank transactions

Auditor for financial transactions

Credit limit reports

Team Leader

Point of contact for billing transactions with various merchants

Sales training experience

Purchasing

10 years experience in Opera PMS System

Reservation transaction management

2009-2010

Package Handler • UPS

Loading and unloading vehicles

Seasonal Driver Helper

Accurate logging of packages

Proper loading of packages

2004-2008

Assistant Manager • HMS Host

Forecasting/ Budgeting

Scheduling of employees

Training of employees

Overseeing multiple units

Processing Cash and credit card transactions

Cash auditing

SafeServ certified

Inventory management

Brand standard item roll out

Barista

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