Allison Kramer

Orlando, FL • Mobile: 813-***-****

ad30o0@r.postjobfree.com • www.linkedin.com/in/allisonnkramer/

EXECUTIVE SUMMARY

Current marketing major at the University of Central Florida with 2 years of customer service and sales experience who is skilled in building relationships with clients using empathetic and personal connections. Proven ability to increase sales through the ability to build connections with customers as well as crew members in order to build up team morale. In addition, also well-versed in digital media marketing, customer service, and social media management tools.

EDUCATION

University of Central Florida, Orlando, FL December 2023

Bachelor of Science in Business Administration, Marketing

Marketing GPA: 3.93

PROFESSIONAL EXPERIENCE

Smith Learning Services, LLC. – Remote August 2023 - Present

Social Media and Marketing Management Intern

Effectively manage a team of 5 interns and created compelling and visually appealing social media content, including graphics, videos, and written posts, to maintain an active and engaging online presence

Demonstrated a willingness to learn and adapt to evolving social media platforms and trends, contributing fresh ideas and innovative approaches to social media marketing efforts

Stayed up to date with the latest social media trends, algorithm changes, and industry best practices to ensure the brand’s social media presence remained competitive and relevant

Hilltop Taphouse – Parker, CO May 2022 – August 2022

Server Seasonal Position

Recorded over 100 orders a day accurately

Adapted to customers’ needs and restaurant culture

Created a positive work environment for all people involved

Demonstrated excellent multi-tasking skills such as serving drinks, food, taking orders, and handling money

Communicated effectively and timely, not only with customers, but also with co-workers and management

McDonald’s – Parker, CO January 2021 – August 2021

Shift Lead

Managed team of 15+ people for to ensure the operation ran efficiently and effectively

Provided customers with excellent customer service

Surpassed the hourly target goal of serving 100 cars through the drive thru

Ensured food quality and safety standards were met each shift

Counted all the money in the drawers and safe deposit at the end of every shift to ensure accuracy

McDonald’s – Parker, CO August 2019 – January 2021

Crew Member

Demonstrated customer service excellence

Handled money accurately with 750+ transactions each shift

Followed all food handling and safety procedures to ensure a quality and sanitary product

Responded positively to constructive feedback

Collaborated with a team of 15+ to successfully complete guests’ orders in a timely manner

LEADERSHIP EXPERIENCE/ACTIVITIES

The Women’s Network, VP of Marketing January 2021-Present

Created 3-4 posts per week for Instagram and Facebook, promoting events and enticing membership

Researched social media trends to increase engagement and market the organization to women who attend UCF

Answered questions about the organization via Instagram direct message or email

Planned content calendars to prioritize posts

Collaborated with VP of Events and Trip Coordinator to plan and market different events within the organization

Developed content by deadlines that align with the National Women’s Network standards and guidelines

ADDITIONAL INFORMATION

Computer Skills: Microsoft Office, Canva

Certifications: Microsoft Excel Expert

Completion of LinkedIn Learning Digital Marketing Foundations Course

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