Melanie Hannah

586-***-**** ad30nr@r.postjobfree.com Houston, TX

Human Resource Management Client Retention Customer Relationship Management (CRM)

Dynamic and results-driven Business Development Specialist with 20 years of experience driving revenue growth through strategic planning, market expansion, and client relationship management. Skilled in identifying and capitalizing on new business opportunities, cultivating key partnerships, and negotiating high-value contracts. Adept at analyzing market trends and implementing effective strategies to achieve organizational objectives. Proficient at developing detailed business plans, utilizing market analytics, and identifying areas of opportunities

Account Management: Business Development Consultative Sales Sales Presentations Pipeline Management

Market Analysis Client Retention Negotiation Prospecting

CRM Systems: Microsoft Excel, Powerpoint, Word, Microsoft Office, Salesforce, Price/Quotes, Commission Software, Social Media, Linex, Microsoft Office, Outlook, Adobe

Enterprise Solutions: Applicant Tracking Systems (ATS) Onboarding HRIS Learning Management Systems

Compensation & Benefits Administration Performance Management Time & Labor Payroll Workforce Management

Surveys Employee Communication Employee Recognition HR Analytics

Professional Experience

The Proven Record LLC CEO Houston, TX 10/15/2020 to Present

We help small businesses grow their revenue through different forms of marketing resources. Such as direct mail, comparative, cooperative, informational, and outdoor advertising. In some cases, ProvenRecord may also use other advertising websites, social media, outdoor/billboards, and digital placement.

Impact:

·I built a business book for over 100 clients within six months of starting up.

Honor Roll School Director of Admission Full Cycle Recruiter Client Liaison Sugar, TX Missour City, TX 3/15/2023 to 1/22/2024

As the Director of Admissions for The Honor Roll School, I was responsible for two preschools, one middle school, and an elementary school. As a DOA, I also did full-cycle recruiting. I was fully accountable for all students from start to finish for the school year.

The second part of my was being a liaison between The Honor Roll School (a private school) and Spring Education Group, the corporation that owns the school, to whom I reported directly.

Impact:

Grew total student population by over 200% within the first 6 months for The Honor Roll School Riverstone Campus preschool.

Spearheaded dozens of digital marketing campaigns by utilizing social media platforms and investing in social advertising to enhance brand awareness by 120%

Exceeded expectations for enrollment goals of 10 students per month.

ThriveDX (Formerly HackerU) Executive Admissions Advisor Remote 2/15/ 2021 to 3/11/2022

Provides IT courses, programs, and certifications to prepare students for IT careers

Impact:

Drove over 30 different digital marketing and brand awareness campaigns that appeal to aspiring digital technology professionals.

Spearheaded dozens of digital marketing campaigns by utilizing social media platforms and investing in social advertising to enhance brand awareness by 70%

Managed 25 to 30 students per acquisition's full life cycle (monthly), conducted phone screens with potential students to evaluate fit, and answered questions about program details. Facilitated admissions process as a primary point of contact for administrative details (enrollment, funding, orientation). Exceeded expectations for enrollment goals of 35 students per month.

MyComputerCareer Admissions Director Houston, TX 4/17/2017 to 3/6/ 2021

IT courses, programs, and certifications are provided to prepare students for IT careers.

Directed admissions strategic plan and program operations to drive student enrollment. Developed admissions strategy and program operations also with market research and streamlining processes, increasing student enrollment by 85%

Impact:

Achieved admissions conversion rates of 75-80% (industry standard is 45-50%).

Grew total student population: 60% - 2019-20; 58% - 2018-19; 55% - 2017-18. Secured new community and educational partnerships to participate in college nights (only tech trade schools accepted these events).

Increased student retention by managing admissions' entire lifecycle: needs assessments, enrollment document preparation, and tuition funding process assistance.

Insperity Recruiter – Sales Executive Houston, TX 2/4/2015 to 3/2/ 2017

HR solutions provider: support/technology, admin/payroll, compliance, talent management, and benefits admin.

They sold HR services and technology to grow small and midsize business client portfolios in diverse industries. They built a book of business based on consultative, long-term business partnerships. Developed strategic sales plans, conducted needs analyses, cold-called, networked, visited client sites, and articulated value propositions. They identified and capitalized on opportunities to upsell and cross-sell. They have closed new businesses nationwide with decision-makers up to C-Suite.

Delivered consistently superior customer service to minimize competitors' influence. Researched and analyzed industry, market, and economic trends to generate pricing/fees commensurate with search difficulty.

Impact:

Closed $90K new business in one month ($36K target); 250% of sales goal.

Won ~20 new accounts worth $1.2M in revenue within the first months after joining Insperity.

Surpassed client retention goals: built sales portfolio with 80% repeat business.

SME/client resource on hiring processes, compensation, staffing, and employment law. Built client trust in Insperity capabilities by responding to their needs with urgency and accurate information.

Areas of Expertise:

Team Management & Mentor Project Management Training & Development Adaptability Strategic Partnerships Data Analysis Active Listening Emotional Intelligence

Macomb College Macomb, MI 3/7/2001-4/25/2003 Marketing- Associate of Business Administration

KREIDER MEDIATION TRAINING 2/25/2022

Certified Mediator

Mediates family and civil disputes to identify issues and helps the parties explore settlement of those issues. I am licensed in 34 states.

Impact: Maintains diplomacy and objectivity without bias under challenging disputes.

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