Miranda Trujillo

**** ********** ******, ********, ******** 80513

720-***-**** (message) 720-***-**** (cell)

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OBJECTIVE: Highly accomplished and motivated professional seeking a customer service position, bringing forth robust communication skills, adept problem-solving abilities, and a business management certificate, complemented by advanced coursework towards an Associate’s in Business Management and Marketing. PROFESSIONAL EXPERIENCE

Store Manager, Advantage Wireless, Longmont, CO

• Orchestrated pricing and stock control strategies, ensuring continuous availability of popular products, thereby maximizing sales potential.

• Established efficient reorder points, optimizing inventory management, and reducing warehousing costs.

• Implemented effective security measures, safeguarding store assets and preventing losses.

• Revamped store layout for an enhanced customer experience, promoting easy product access.

• Crafted compelling promotional materials and displays, significantly increasing store traffic and sales.

• Proactively addressed customer queries and complaints, cultivating a loyal customer base.

• Expertly recruited, trained, and motivated employees, ensuring exceptional customer service and surpassing sales targets.

• Maintained consistent communication with the head office to align business strategies and goals.

• Efficiently managed store budgets and reported accurate statistical and financial records.

• Ensured strict compliance with health and safety legislation, ensuring a safe shopping environment.

Pre-Load Supervisor, UPS, Longmont, CO

• Fostered positive working relationships with employees, management, and customers.

• Conducted training for new and existing employees, ensuring compliance with OSHA standards and UPS policies.

• Led group meetings to enhance team performance and communication.

• Coordinated evaluations with management, contributing to the team’s professional growth and success.

• Supervised daily activities of package handlers and clerks, ensuring safe and timely completion of assigned duties.

• Upheld UPS’s high ethical standards and code of conduct.

• Provided effective solutions for package concerns, enhancing customer satisfaction.

EDUCATION

Front Range Community College, Longmont, CO.

• Associate’s in Business Marketing (In Progress)

Lu Ross Beauty Academy, Ventura, CA

• California Cosmetology License

Longmont High School, Longmont, CO.

• High School Diploma

SKILLS

• Exceptional problem-solving skills in a fast-paced retail environment.

• Strong oral and written communication abilities for addressing customer queries and concerns.

• Proven expertise in stock control, pricing strategies, and efficient inventory management.

• Extensive experience in recruiting, training, and motivating employees to achieve and exceed sales targets.

• Proficient in budget management, reporting statistical and financial records.

Summary: Dedicated professional with a focus on customer service and a background in business management. Confident that my skills and experiences will significantly contribute to your team’s success. Thrive in fast-paced environments, delivering outstanding results while ensuring a positive customer experience. Thank you for considering my application. I look forward to discussing how my abilities can benefit your organization further.