Bhim Prasad Sharma

443-***-****

ad30m8@r.postjobfree.com

Objective:

Highly skilled IT Support Specialist with 5 years of experience. Seeking a challenging position to utilize my technical expertise and provide exceptional support to end-users.

Education:

Networking Administration associate Degrees 06/2014 - 07/2016

ITT Tech Institute, Carmel, IN USA.

Bachelor of Business management and Accounting 05/1999 – 05/2000

North Bengal University, Silguari, WB India

Sathyabama University - Sathyabama Institute of Science and Technology

Chennai, Tamil Nadu India. 05/2003 – 05/2006

Diploma, Quality Assurance Testing 04/2017 – 01/2018.

Software training institute in Guilderland, New York.

Skills:

- Troubleshooting hardware and software

- Operating systems: Windows, macOS, Linux

- Problem-solving and analytical skills

- Effective communication and customer service

- Team collaboration

- Network infrastructure and protocols

Experience:

IT Support Specialist

Under Armour Baltimore MD 07/2009 – 12/2023.

-Provided technical support to end-users.

- Installed and maintained computer systems

- Collaborated with cross-functional teams

Computer Network Support Specialist 05/2000 – 03/2008

CARITAS, Nepal Damak, Nepal

- Provided technical support to end-users

- Installed and maintained computer systems

- Collaborated with cross-functional teams

- Provided technical support to end-users

- Installed and maintained computer systems

- Collaborated with cross-functional teams

- Assisted in network setup and maintenance

- Troubleshot network connectivity issues

References:

Available upon request

Contact this candidate