Ronisha Holt

Customer Service Representative

Nashville, TN 37207

ad30lf@r.postjobfree.com

+1-931-***-****

Customer Service/Call Center Representative

Ability Summary

Reliable Customer Service Representative with years experience. Highly dedicated and motivated to

maintain customer satisfaction and contribute to company success. Authorized to work in the US for any employer

Work Experience

Client Assistant

The Next Door - Nashville, TN

November 2022 to May 2023

• Assist nurse with assigned client’s vital signs and medication pass.

• Communicate with your assigned medical staff the needs of clients.

• Assist with new client’s floor orientation and schedule.

• Assigned CA may assist Admissions and Treatment Team with new Intakes by assisting with searches, vital signs, and urine drug screens.

• If warranted, document assigned clients activities and client interaction in EHR.

• Assist in preparing client appointment reminders, room name placard and cleaning of linens (night shift).

• Complete client rounds per policy.

• Perform urine drug screens/breathalyzer as assigned following agency protocol.

• Based on staff rotation, assists at the front desk as needed; direct incoming calls to appropriate staff and interacting with guests, visitors, family members and outside providers.

• Report facility maintenance concerns.

• Carry out assigned responsibilities pertaining to the emergency management plan utilizing emergency procedures and non-violent crisis intervention.

• Transport assigned clients to and from appointments, groups, and other activities as requested by supervisor (must be 25 years of age with a valid driver’s license).

• Maintain order in storage closet as needed.

• Employs de-escalation techniques mediating potential crisis between clients when necessary.

• Utilizes local crisis response plan in case of psychiatric emergency (i.e. suicidal/homicidal ideation or threats) at the direction of the team nurse or supervisor.

• Utilize effective communication when contacting On-Call staff to report pertinent information after hours.

• Attend meetings and trainings in-house, electronic, Webinar, etc as directed by supervisor.

• Follow agency protocol about contraband and items not allowed in client possession.

• Participate in continuing education activities, remaining knowledgeable in areas related to the focus of the residential program (ie; addiction, mental health).

• Perform clerical duties as assigned.

• Additional responsibilities as assigned.

Medical Case Specialist

Aston Carter

April 2022 to September 2022

QTC works directly with the VA to positively impact veterans’ lives concerning healthcare scheduling. This role is scheduling Military Veterans across the country for clinic visits. Speaking primarily with veterans with a doctor’s appointment, follow up, or some type of medical need. The Case Specialist/Scheduler works with providers and doctors primarily to get them scheduled while gathering, collecting, recording, tracking, and verifying data and information from multiple sources. Pharmacy Technician

Walgreens - Nashville, TN

January 2022 to May 2022

• Screen prescription orders for accuracy and completeness;

• Prepare prescriptions - retrieve, count, pour, weigh, measure, and sometimes mix the medication;

• Perform calculations;

• Prepare medicines used to treat cancer;

• Perform medication reconciliation

• Assist in the management of investigational drug studies and;

• Use technology to help maintain accurate patient records, prepare and package medications, and place orders

Pharmacy Technician

Kroger - Nashville, TN

July 2021 to January 2022

Working closely with a pharmacist in drug/grocery store setting to help prepare and distribute medicines to patients Using technology to help maintain accurate patient records, prepare and package medications, and place orders.

Guest Service Representative

Extended Stay America Hotel - Nashville, TN

November 2020 to April 2021

• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.

• Management system. Assists guests at all times; responds to guest requests with diligent follow through. Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guest and associates with the utmost of respect and kindness.

• Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.

• Job functions to include handling collection efforts of all in-house balances. The GSR is responsible for accounting all cash, check, credit card and city ledger accounts through the proper

• Job functions to include setup, maintenance and takedown of the breakfast when required by time of day; and maintaining an organized and clean work area behind the front desk, in the lobby and guest commons in compliance with company standards.

• Job functions to include selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.

• Job functions to include collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying opportunities.

• Periodic tours of the property to ensure the property is meeting brand standards.

• Assists and provides reasonable accommodations in response to guest requests whenever possible and practical

• Compliance with all company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. Operator Services

Vanderbilt University

October 2019 to August 2020

Answer phones in a call center setting directing patients, family of patients, doctors & staff to appropriate destination; setting up conference calls; forwarding pages and paging doctors on call for after hours urgent needs; announcing any code warnings needed so hospital staff patients and visitors would be alert Key Attendant

LAZ Parking/J.W. Marriott Hotel - Nashville, TN

February 2019 to May 2019

Checked keys in the system for vehicles parked by valet Pulled keys for customers requesting their vehicle & accepted payments of cash or card via cash register for valet services

Monitored security camera & let vehicles in/out of parking garage Ticket Agent

Greyhound Bus Terminal

August 2018 to March 2019

Checked customers in by computer who have purchased a ticket to travel on Greyhound coaches, sold tickets to customers to intended destination, tagged luggage for traveling to make sure it gets to appropriate destination, accepted payments of cash or card via cash register for bus ticket purchases, counting & being responsible for the safe throughout my shift Customer Service Agent

DNATA/BNA Airport - Nashville, TN

July 2018 to November 2018

Checks passengers in for British Airways flight at ticket counter and gate and printed out boarding passes for outgoing flights, checked passenger baggage and placed bag tags on them at the ticket counter for appropriate destination, Coordinated ticket counter activities with those on the ramp regarding baggage handling to assure that all bags get on the outgoing flight, Handled passengers complaints regarding ticketing and baggage handling when problems arise, Made announcements regarding flight activity at gate or over airport’s general PA system, ticketing rescheduling, transferring, or changing passengers flights

Answered customers’ inquiries regarding flight schedules, fares, space availability for a particular flight and other questions that may arise

QA Materials Handler

O'Reillys Auto Parts - Nashville, TN

December 2017 to April 2018

Using RF Scanner and/or Desktop Computer:

Order Adjustments, Inventory Audit Research, Part Error Monitoring, Wrong Location Item Processing, Error Message Resolution, Inventory Audit Responses, Inventory Batch Stocking/Researching/Closing, Log Pro Quantity Corrections, Outbound Parcel Audits & Verification, Inbound Receiver Audits & Verification, Changeover/Relabel & Label Requests, DAM-AGE Location Audits, Problem Resolution and Zone/Location Maintenance

Tier 1 Technical Support Advisor

Xerox Commercial Solutions Llc - Nashville, TN

June 2016 to October 2016

Worked as an AppleCare Technical Support Agent with inbound/outbound calls in call center assisting customers with technical problems with Apple products such as: iPhones, iPads, and iPod Took steps of troubleshooting to help fix their issues to get their devices working properly and/or help finding nearest Apple Store so customers could get further assistance on a face to face basis, helped customers start the warranty & insurance claims process to help fix or replace a device that cannot be fixed

Premier Support Specialist/Technical Support

Asurion Employment Services - Antioch, TN

October 2015 to April 2016

Worked as an Verizon Wireless Technical Support Agent in a call center with inbound/outbound calls assisting customers and troubleshooting to help resolve technical issues they were having with devices such as:

cellular devices, jetpacks, ipads/tablets and network extenders Helped customers find the nearest location to get further assistance on a face to face basis, helped customers start the warranty & insurance claims process to help fix or replace a device that cannot be fixed

Nutrition Operator

Touchpoint Compass Group/St.Thomas Midtown Hospital - Nashville, TN July 2014 to September 2015

Worked in Dietary Office with Inbound/outbound calls taking patients and visitors food and drink orders by phone and entering them in computer so it will print out to the cooks for preparation, printing out necessary reports needed for patients breakfast, lunch, dinner and snack diets per doctors orders Crew Member

Mcdonald's - Nashville, TN

August 2013 to July 2014

Perform duties which combine both food preparation and food service such as: Assist with taking and preparing customer food and drink orders Working the register taking payments whether in cash, credit/debit or gift cards for customer orders Production Assembler

CEVA Logistics - Nashville, TN

April 2013 to July 2013

Worked the assembly/production line picking and packing Dell computer products so they could be shifted off to intended destination

Production Associate

Standard Candy - Nashville, TN

September 2012 to February 2013

Worked the assembly/production line picking and/or packaging by hand a wide variety of candy products Nutrition & Food Associate

Morrison's/Baptist Hospital - Nashville, TN

November 2003 to May 2004

Worked trayline in hospital preparing patients and visitors meal orders so they could be delivered Worked in dish room washing/cleaning used trays, silverware, cups, plates, etc so they would be ready for use

Delivered patient/visitor trays to correct destination Education

e.g.Some college in Criminal Justice/Social Work

Nashville State Community College - Nashville-Davidson, TN January 2011 to January 2012

Skills

• Guest Services

• Pharmacy technician experience

• Dietary department experience

• Compounding medications

Certifications and Licenses

Board of Pharmacy Technician

October 2021 to October 2023

Pre-Licensing Life and Accident/Health Insurance

October 2022 to April 2023

Assessments

Work style: Reliability — Proficient

December 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Work style: Conscientiousness — Proficient

October 2022

Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient

Customer service — Proficient

October 2020

Identifying and resolving common customer issues

Full results: Proficient

Supervisory skills: Motivating & assessing employees — Proficient March 2023

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

Customer focus & orientation — Proficient

July 2021

Responding to customer situations with sensitivity Full results: Proficient

Scheduling — Proficient

September 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Recruiting — Proficient

September 2022

Managing the candidate sourcing and selection process Full results: Proficient

Social media — Proficient

September 2022

Knowledge of social media techniques and analytics interpretation Full results: Proficient

Written communication — Proficient

September 2022

Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient

Medical receptionist skills — Proficient

September 2022

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Retail customer service — Proficient

March 2023

Responding to customer situations in a retail setting Full results: Proficient

Call center customer service — Proficient

July 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Attention to detail — Proficient

October 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Verbal communication — Proficient

December 2021

Speaking clearly, correctly, and concisely

Full results: Proficient

Work motivation — Proficient

October 2020

Level of motivation and discipline applied toward work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

References Available on Request

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