Susana Pelaez

ad30l4@r.postjobfree.com/714-***-****

**** ********** ** ********* *****

Profile

● Over three years of customer service experience

● Great communication skills and team-leading skills

● Dedicated and creative problem solver

Sonic Drive -In Restaurant Duarte, CA

August 2019-July 2022

Shift Lead Manager

● Made sure employees with the drive-in restaurant employee handbook, policies, and practices

● Performed restaurant opening and closing duties

●Facilitated adjustments to staffing levels, inventory levels and food cost control

● Reinforced customer service and ensured all employees were focused on always serving the customer.

● Respectfully responded to my customer's requests.

International Paper Norwalk, Ca

July 2022-January 2023

Material Handler and Machine Operator

● Supported LIFE areas, Safety Leading Indicators, and Global Program Elements

● Ensured a clean and safe work environment

● Worked safely and looked out for the safety of those around me

● Maintained a safe and clean work environment according to plant housekeeping standards

● Completed sorting and detoxing of material

● Moved/stacked pallets/materials on the production floor

● Communicated with floor lead regarding maintenance issues, downtime, production issues,

● Inspected materials to ensure there weren’t unacceptable or non-conforming loads, poor bale quality, or any other issues with handling material.

FedEx Anaheim, Ca

Material Handler

January 2023-April 2023

● Moved the packages from one destination to another

● Scanned packages as they arrived and departed

● Sorted the packaging and routed them correctly.

● Loaded packages into the FedEx vehicles

● Ensured to handle packages safely at all times.

● Scanned packages to make sure they are tracked correctly

● Worked with management to resolve any safety-related issues

● Lifted packages to 75 pounds multiple times every day

Byram Health Care

Picker/Packer

April 2023-December 2023

●Picked more than 140-200 orders of medical supplies

●Inspected and ensured the quality of the product

●Ensured invoices were accurate

●Prepared shipments under the standard operating procedure

Waste Management

Conveyer

December 2023-February 2024

●Removed debris from the conveyor belt to ensure that it wouldn’t get jammed

●Sorted and separated desired materials from the inflow of debris

●Ensured that our workstation was safe and free of hazards

●Reduced downtime by following standard operating procedure

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