Sebastian Salazar Miami Springs, FL *****

ad30l1@r.postjobfree.com

305-***-****

Summary

Experienced Supervisor, specializing in customer service, hotel management and enhancing efficiency. 5+ years experience in managing employees and helping them fulfill major projects. Possesses an in-depth knowledge of logistics operations and an ability to develop and implement solutions to ensure efficient and cost-effective delivery. Experienced in working remotely and managing client accounts.

Professional Experience

Errand Express, West Palm Beach, FL

Courier Supervisor May 2021- Present

●Pickup and delivery of customer material or specimens in a polite, resourceful and professional manner

●Ensure documents are delivered and entered accurately

●Communicate effectively with the main office through a mobile device

●Operate vehicles for the delivery of mail, supplies, products and materials

●Maintain accurate records of all deliveries

●Recruit, develop and implement guidelines for training new team members

High Tech Locksmiths, Miami, FL

Dispatcher (Remote) January 2019- April 2021

●Received and redirected calls to appropriate techs and/or staff nationwide

●Acquired Pin and Key Codes for technicians nationwide

●Created and edited new and old customer accounts and invoices for technicians and corp clients

●Provided customers and/or Corp clients price estimates

●Reviewed and replied to all customer emails

Rko - Dispatcher- Repo

●Reviewed and replied to all personnel and Rko dept emails

●Contracted and dispatched Sublets in areas with no coverage nationwide

●Received and assigned repo orders to technicians or sublets nationwide

●Created and edited invoices for sublets, technicians, repo yards and corp clients

●Provided corp clients and repo agent/yards price estimates

●Managed corp contracts (titlemax, titlebucks, herts etc)

●Shipped special order keys to technicians, repo location and or corp clients

Red Roof Inn Plus, Miami International Airport, Miami, FL

Front Desk Agent April 2017- January 2019

●Counted Bank from previous/current shifts

●Periodically updated discrepancies for housekeeping

●Closed out shift bank and documents

Night Auditor

●Addressed all guest concerns and delegate to staff as necessary

●Nightly revenue reconciliation of room revenue, movie revenue and all other revenue sources

●Followed specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary for all shifts.

●Made nightly cash deposits, logged bank statements, monitored and submitted daily reports, organized and verified receipts; identified, researched, and corrected discrepancies

Clarion Inn & Suites Miami International Airport, Miami,FL

Front Desk Agent/ Supervisor February 2015- March 2017

●Opened/Closed cash drawers for both Morning, Afternoon and Overnight shift during shift changes

●Counted and dropped cash received per shift in deposit

●Monitored and oversaw front desk staff

●Trained new front desk staff and provided recurrent training for existing staff

Education

Miami Dade College, Miami, FL

Associate Degree in Science- Biochemistry June 2021

Skills

●Computer proficient in Microsoft Office: Word, Excel, Powerpoint, Outlook, Zoom, Google Meet, WebEx & Microsoft Office Teams

●Epos Now POS system, Magaya logistics software, Keytray Logistics software

●Languages: Spanish Fluency/English

Contact this candidate