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Customer Service Personal Training

Location:
Los Angeles, CA
Posted:
February 29, 2024

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Resume:

MADELINE P. ACKLEY

ad30kv@r.postjobfree.com • **** Cliff Drive, Newport Beach, CA 92663 • 714-***-****

EDUCATION

California State University, Long Beach, Long Beach, California

Bachelor of Art in Communication Studies

Masters of Science in Nutrition and Human

Performance

August 2012-December 2016

August 2019-December 2021

Minor in Recreation and Leisure Studies

EXPERIENCE

HOAG Hospital, Newport Beach, CA November 2019-Present Exercise Physiologist – Hoag Concierge Medicine / Hoag Executive Health

-Provide excellent customer service while implementing personal training and nutrition plans for patients with physical limitations and chronic diseases such as diabetes, cardiovascular disease, and cancer.

-Increase motivation and healthy habits amongst patients to increase the quality and longevity of their lives with an emphasis in clinical nutrition. Office Ambassador & Health Fit Coach – Personal Care Physicians

-Provide excellent customer service both in person and over the telephone, medical records, patient service.

- Customized personal training and nutrition programs for patients dealing with chronic disease such as diabetes, cancer,

City of Huntington Beach, Huntington Beach, CA April 2018-November 2019 Department Assistant - Health and Wellness Pavilion (Senior Center in Central Park)

· Provide excellent customer service both in person and over the telephone.

· Perform equipment set-up and break-down; perform a variety of administrative duties.

· Respond to customer inquiries, provide program information; register customers for activities.

· Plan, direct, and coordinate recreational activities and special events.

· Oversee daily facility and program operations.

· Create presentations using PowerPoint for the benefit of Health and Wellness Pavilion members.

· Present lectures on important health and wellness information and trends. CURL Fitness, Newport Beach, CA May 2017 – Present Boot Camp Instructor & Personal Trainer

· Create one-hour circuit workouts for members including cardiovascular and strength training.

· Enthusiastically instruct weekly boot camp sessions ranging from one on one sessions to large groups.

· Emphasize the importance of high intensity interval training.

· Customize workouts for clients of all ages while creating an exciting, fun, positive experience. City of Irvine, Irvine, CA May 2018-July 2018

Middle School Site Coordinator

· Prepare classes and programs to provide a safe and fun environment for students in the community.

· Communicate with parents or guardians to handle any special needs, situations, or accommodations.

· Prepare and execute lesson plans for each class and activity offered in the after-school program.

· Adapt to creative differences of children, ensuring activities are engaging and task oriented.

· Serve as a mentor, artist, coach, director, and trusted authority figure for every child in the program.

· Provide comfort and assurance to each child for their unique skill levels and different diversities.

· Effectively to delegate assignments to support staff, creating great programming for our participants. City of Newport Beach, Newport Beach, CA August 2015-May 2018 OASIS SENIOR CENTER

Senior Recreation Leader

· Organize and oversee daily facility and program operations of OASIS Community Center

· Supervise Fitness Center/Front Desk operations during evenings and weekends

· Plan special events for 200+ participants and assist with special event budget

· Provide quality customer service while keeping a positive and enthusiastic work environment

· Assist Recreation Coordinator in developing policies and procedures

· Train and supervise staff on updated policies, program changes, and daily tasks

· Input data into ActiveNet, an online registration software, schedule staff through online platform

· Create flyers/posters for special events, resource binder for all recreation facilities within the city

· Assist with Youth Programs including game facilitation, encourage structured afterschool programs Lazy Dog Restaurant & Bar, Huntington Beach,

CA

May 2011 – August 2015

Server, Server Trainer, Expeditor, Hostess

CERTIFICATIONS

· National Council of Strength and Fitness Certified Personal Trainer-2021

· American Red Cross CPR-2023

· California Food Handler Certified-2015



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