860-***-****

ad30kl@r.postjobfree.com

Peekskill, New York

C O N T A C T P R O F E S S I O N A L S U M M A R Y W O R K E X P E R I E N C E

E D U C A T I O N

BFA

University of Hartford

VP, Guest Services LIV Golf

Developed and executed new and innovative Guest Services and Hospitality excellence for LIV Golf, managing 22 domestic and international events. Focused on delivering unique experiences to promote the new LIV Golf brand for guests and players across a variety of globally diverse venues. Exhibited strong leadership by effectively communicating and leveraging 20 years of expertise in overseeing complex projects and diverse teams, guaranteeing seamless execution and exceptional quality in event outcomes.

Directed a detailed RFP (Request for Proposal) to identify and select the most suitable event management and catering services, ensuring optimized delivery and alignment with organizational goals.

Developed and implemented comprehensive SOPs to enhance operational efficiency and consistency

Designed in-depth event management and hospitality playbooks to enable efficient execution of multiple in-flight projects simultaneously Integrated global F&B delivery operations for consistency and scalability, emphasizing food safety, sustainability, and distinctive culinary experiences Managed the comprehensive planning, scheduling, and execution of Food & Beverage operations across diverse venues, encompassing on-course areas, clubhouses, hospitality structures, 12 team franchises, Executive guest experiences, player and caddie hospitality and special events Collaborated across multiple departments, including marketing, ticketing, sponsorship, broadcasting, and entertainment, to enhance guest services and drive revenue growth by elevating the food and beverage experience March 2022 - December 2023

Dynamic Vice President with a proven track record in elevating guest services and operational excellence within high-profile sports and hospitality sectors. Recognized for expertise in orchestrating large-scale events and leading cross-functional teams to drive revenue growth, operational efficiency, and client satisfaction. Known for innovative go-to-market strategies and exceptional leadership in managing complex projects. Adept at executive engagement, diversity and inclusion initiatives, strategic partnerships, and sustainability, ensuring outstanding experiences across global venues.

C H R I S T I E W I L L I A M S

H O S P I T A L I T Y E X E C U T I V E

VP, Operations Sonnier & Castle by RHC

Managed daily operations encompassing event sales, production, service, visual, and culinary teams, ensuring seamless coordination and efficiency. Developed and managed the company's financial plans, including budgeting, forecasting, and analyzing financial performance against targets. Ensured compliance with financial regulations, accounting standards, and internal policies and procedures.

Collaborated with the culinary and creative teams to establish a distinctive food and beverage identity, focusing on presentation, staffing, and uniform design. Proactively identified and addressed unauthorized, unsafe, or ineffective practices through regular inspections of commissary and event locations. Fostered robust business relationships with clients, enhancing their overall experience and bolstering client retention rates.

March 2020 - September 2021

S K I L L S

Business Operations

CxO Engagement

Client Relations

Diversity & Inclusion

Go to Market Strategy

Event Management

Special Events

Innovation

Leadership

Strategic Thinking

Revenue Growth

Training & Development

Collaborative Partnerships

Cost Control

Sustainability

Sports & Entertainment

www.linkedin.com/in/christielwilliams

Food Handlers Permit

ServSafe

TIPS Certificate

C E R T I F I C A T E S W O R K E X P E R I E N C E General Manager CxRA - Restaurant Associates

Planned and directed all aspects of catering and business operations for over a

$20M organization including Cultural Centers and B&I as well as Off-Premise. Provided leadership, innovation and strategic thinking focused on growth, improving financial results, management, menu development focusing on local availability and seasonality, establishing best-in-class practices Responsibilities included P&L accountability for 120 employees, including training and development, standardized accounting, cost control systems and purchasing exceeding a budgeted food and labor cost as well as HR issues. Improved performance and morale by implementing an employee recognition program that rewarded personnel for world-class customer service, support, and skill

September 2010 - March 2020

C H R I S T I E W I L L I A M S

H O S P I T A L I T Y E X E C U T I V E

Director of Catering CxRA - Restaurant Associates Coordinated communication with the Sales Team & Chefs, ensuring efficient information exchange and collaboration

Prepared and distributed weekly information to Executive Chefs, maintaining consistent and organized communication

Oversaw inventory management for all in-house buffet equipment, maintaining optimal levels and organization

April 2008 - August 2010

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