Professional experience in mortgage loan modification process and customer service. Skills in office like MS Word and Excel programs. Ability to communicate effectively in Spanish and English. Able to work with little supervision, under pressure and collaboration in a team. Willing to learn and share knowledge for the benefit of the company. Trained in Pharmaceutical Safety documentation and Costumer Care.

Work Experience

Cyracom International (Spanish Interpreter) Jan 2021

Provide Spanish Interpretation to company as:

Hospital

Insurance company

911 operator

Medical clinic

Dial America ( Call Center Representative) April 2020 – Dic 2020

Managed Invoice call

Costumer service representative

Managed ADS calls

Account Asure Vendor

Securitas (Lilly Del Caribe, Plant Security) Service representative, Jan 2016 – March 2020

Responsible for receiving agencies regulatory (FDA, JCA, US Customs, etc.).

Manager in training staff on receptions.

Trained in pharmaceutical safety procedures.

Lobby Support. Trained in multiple procedures (EHS) in pharmaceutical.

Inspection In Action, Loss Mitigation Service Representative Banco Popular. November 2013 a November 2015

Analyze alternatives to customers for mortgage payments based on policies and procedures of the Bank and its investors.

Origination, monitoring and closure of loan modification alternatives.

Provide service orientation to clients on their accounts.

Data entry and maintenance of cases in the system.

Studies

oBachelor's degree in Social work with minor in psychology. Mayo2015 - fourth years.

oBayamón Diploma central University,.May 2008-

Escuela Superior Santo Tomas de Aquino.

Contact this candidate