VICTORIA BRYANT

916-***-****

Sacramento, CA, ***21

ad30k5@r.postjobfree.com

SUMMARY

Competent, compassionate, and empathetic medical data entry with years of experience in the data entry industry. Excellent communication, organizational data entry, and prioritization skills. Work well under pressure with a persistent, determined, and goal-oriented outlook. Focused on embracing new career opportunities whereby my background and education are conducive to achieving goals and excelling with respect to the customer experience. Specializing in medical data entry.

PROFESSIONAL SKILLS

· Medical terminology

Data Entry (Medical)

· Scanning

· Knowledge of processing medical referrals and authorizations

Confidentiality

Customer Service in medical

· Excellent communication

· 10-key proficient

Attention To Detail

ICD9-10

HIPAA knowledge

WORK EXPERIENCE

Data Entry/Customer Service

Oct. 2021 – Present

Grange Insurance Group/Insight Global Temp. Agency, Sacramento, CA

Aid other team members with data entry tasks.

Analyze data entry requirements and identify areas for improvement.

Apply knowledge of data entry principles, practices, and techniques to ensure accurate data entry.

Maintain customer confidence and protected operations by keeping information confidential.

Create and maintain spreadsheets and other documents to track data entry progress and errors.

Prepare, compile, and sorted documents for data entry.

Utilize 10-key and alpha-numeric data entry at an average speed of 8,000 KPH.

Enter customer and account data by inputting text base and numerical information from source documents within time limit.

Collaborate with other departments to ensure data accuracy and completeness.

Process policy pulls and certified policy pulls daily.

Send out email to auto insurance agents for Radius updates.

Input data entry for Commercial Auto insurance for trucks, Freightliners, Mack, Kenworth’s, and automobiles.

Data Entry Operator

Nov.2020 –Aug.2021

Gainwell Technology/Insight Global Temp. Agency, Sacramento, CA

Compiled, sorted, and verified accuracy of data before it is entered.

Reviewed data for deficiencies or errors, corrected any incompatibilities and checked output.

Implemented efficient data entry procedures to reduce errors and increase accuracy.

Utilized 10-key and alpha-numeric data entry at an average speed of 8,000 KPH.

Entering new and updated customer account information into a health care system and checking to ensure the accuracy is inputted correctly.

Retrieve data from the database or electronic files as requested.

APPOINTMENT SETTER

Oct. 2018-Apr. 2020

New Earth Energy, LLC, Sacramento, CA

Identified and resolved scheduling conflicts in a timely manner.

Developed and maintained positive customer relations and coordinated with sales representatives to ensure requests and questions were handled appropriately.

Handled customer escalations with professionalism and tact.

Produced documentation and reports regarding payroll activities.

Applied knowledge of regulations, employment law and tax code to keep operations in compliance .

Responded to employee questions and requests for information in a timely fashion.

Scheduled appointments for customers in person or over telephone.

Prepared and distributed mail and packages

UTILIZATION MANAGEMENT COORDINATOR

Apr.2015 – Feb. 2018

River City Medical Group, Sacramento, CA

Receive and process inpatient notifications within established policies and guidelines, procedures, and turnaround times.

Produce daily concurrent review log to review with nursing staff, UM/QM supervisor, and Medical Director/Chief Medical Officer.

Responsible for CCS referrals including data collection, file preparation, response letters, tracking, logs, and follow-up on action plans

Process logs for the claim department.

Responsible for provider appeals including data collection (medical records, responses), file preparation, tracking, logs and forwarding to designee.

Receive and process incoming referrals within established turnaround times and production standards to include all necessary information to complete.

Act as liaison to the providers offices and the UM/QM staff, provide clerical assistance and prepare reports for the UM/QM supervisor and/or Associate Director of Clinical Services.

INTAKE REPRESENTATIVE I

Mar.2011 – Apr.2015

Health Net Federal Services Sacramento, CA

Validate patient and medical provider demographic information.

Determine if patients are eligible to receive health care benefits under insurance program.

Contact medical provider offices by telephone and make confirmation calls to patients for all urgent requests, meet production goals daily.

Ensure beneficiaries information is correct and accurate.

HEALTHCARE REPRESENTATIVE CLERK

Nov.2010 – Dec.2010

Sutter Health/Manpower Temp. Agency, Sacramento, CA

Create patient charts and file accordingly.

Send out correspondence to physicians and diabetic patients.

Fill out lab slips for diabetic patients and call patients to let them know they are due for their diabetes lab test(s) and schedule appointments.

QUALITY ANALYST

Feb.2009 – Sept.2010

American National Insurance Company, San Antonio, TX

Process new insurance policies/ modifications to existing policies and claim forms.

Update and scan existing policies and company records to reflect any changes.

Analyzed customer complaints and feedback to identify product and process improvements.

Monitored production processes and identified areas of improvement.

Responsible for client address recovery and processed various life insurance documents.

.

EDUCATION & CERTIFICATIONS

High School Diploma

June 1986

FREMONT ADULT SCHOOL, Sacramento, CA

Certificate

Feb. 2008

MCED CAREER COLLEGE, Fresno, CA

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