Nishika Boyd

**** ******* *****, *******, ** ****3 615-***-**** ad30jw@r.postjobfree.com

Profile

Leveraging 5+ years of customer service experience and a proven ability to consistently exceed customer satisfaction goals, I am seeking a remote customer service position (insider/outside sales) where I can utilize my expertise to build strong customer relations, support the organizations sales goals, etc.

Experience

INSIDE SALES REPRESENTATIVE AARON’S SALES DECEMBER 2020 – JANUARY 2024

·Facilitated lead generation by sourcing new sales opportunities through inbound lead follow-up, outbound cold-calling and initiating and establishing new customer relationships and increasing brand awareness

·Pursued sales leads, prospective new customers and helped move them through the sales pipeline from application to closing

·Initiated outgoing warm or cold calling to potential customers and follow-up on all customer requests for information

·Advised customers of sales, specials and other financing options or offers, etc.

·Provided troubleshooting and support to aid in resolving customer concerns or challenges, etc.

RETAIL SALES ASSOCIATE ONCE UPON A CHILD JANUARY 2019 TO JUNE 202

·Provided customer service and support to all in store customers, greeted customers and assisted customers with merchandise requests, etc.

·Processed transactions (Cash, debit, credit card) using the store’s point of sale system, processed returns and or exchanges, etc.

·Maintained orderliness and cleanliness of the store by ensuring clothes were appropriately put back on the racks and returned to store shelves, etc.

CASHIER FAMILYY DOLLAR MAY 2019 TO JUNE 2020

·Provided customer service and support to customers in the store and over the phone

·Advised customers of sales and other specials, processed customer transactions, assisted customers with purchases, returns and inquiries

·Ensured working area remained neat, orderly and tidy

CREW MEMBER WENDY’S JANUARY 2016 – MARCH 2018

·Provided customer service and support to customers dining in the store

·Utillzied headset to take customer orders and provide information regarding pricing, etc.

·Utilized restaurant equipment (fryer, worked on prep line, etc.) to assist with preparing and serving customers food.

Education

MASSAGE THERAPHY APRIL 2010 TO JUNE 2011 HIGH TECH HIGH – 2 YEAR PROGRAM

Completed the program and working toward implementing a plan to complete the certification test

HS DIPLOMA MAY 2008 ANTIOCH HIGH SCHOOL – ANTIOCH, TN

Skills & Abilities

·Customer Service & Support

·Telemarketing

·Inside/Outside Sales

·Team Player

·Results and Goal Oriented

·Strong Communications Skills

·Poised Under Pressure

·Proficient in Microsoft Office Software

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