Resume Of

Ndodesizwe Pono

** ****** ******, ***** ******, Port Elizabeth, 6211

(Cell) 081*******/ 076*******(email) ad30j8@r.postjobfree.com

Date of Birth: 1981/01/12

I.D number: 810***-****-** 7

Nationality: South African

Home Language/s: Xhosa, English, Zulu

Gender: Male

Interests: Reading, working with figures, presentation

Marital status: Single

Secondary: Qaphelani High School (2001)

Grade Passed: Grade 12

Subjects: English, Xhosa, Afrikaans, Biology, Geography

Mathematics.

Tertiary: MatCH/USAID/THINK

Qualification: Basic TB Information Training

Tertiary: Add skills

Qualification: computer literate

Tertiary: Academy Of York

Course: SABPP Certificate in Marketing and customer care management

Tertiary: KSA Training Consultants

Course National Certificate in Generic/General Management: L 4

Tertiary: Ululo Empowerment Technologies

Course: Office Administration Fundamentals

Knowledge skills: Attributes:

Business management Customer first

Business communication Communication and interpersonal skills

Business Numeracy Attention to detail

Business Administration Time management

HIV & AIDS in the workplace

Basic TB information Sales and business knowledge

Health & Safety Product knowledge and company expertise

Point of sale system(POS) Technological savvy

CRM System etc. Leadership

Marketing, sales. Responsibility

Customer service management Resilience

Presentation skills

Project management

Problem solving skills

Motivation

I am highly motivated person with strong commitment and I have extensive customer service and administration experience. I have good organizational skills; I can communicate at all levels. I have many occasions been complimented and awarded on my dedication, patience and willingness to help whenever called upon to do so. I thrive to challenge myself and learn continuously.

Easily dedicated myself in achieving the best goal, I can work under pressure, accurate to detail.

Please refer to my CV above for further details regarding my qualifications and work experience.

Thank you

Company: Waltons Bidvest

Posistion: Retail Assistant, picker and stock controller

Duration: 2022/08/15 …currently employed.

Duties: Retail: Customer service and driving sales. Attend to customer’s queries, handling transaction (cashiering) using POS (Point of sale), cash up (counting and balancing). (Supervisory duties) Assist the other staff members to balance and bank. Make sure the admin is done and signed. Stock replenishing and merchandising. Handling online orders on click view. Labeling and pricing of items. Do credits and report. Make sure the proformas are done accurately and captured to the system and the receipts are kept for auditing purposes. Warehouse: Picking of orders, verifying of picking lists and checking of stock. Handle back orders and transfers, sorting of stock and stock taking. Stock control: Capturing & counting of stock (papers) on a trip sheet on Click view system (recon). Filling and verifying of deliveries on Xapta system. Counting of stock in a warehouse and report loses and damage stock to a warehouse sup. Invoicing.

Company: Ison (Vodacom)

Position: Customer service agent

Duration: 02/2021 to 07/2022 Temp

Duties: Handling inbound & outbound calls, customer service, administration, promotion, legal compliance (POPIA) & blacklisting & un-blacklist. Driving Sales and advice on promotions and prices to customers.

Company: Wns (Telkom)

Position: Senior Associate ops

Duration: 03/2020 to 01/2021 Temp

Duties: Handling inbound & outbound calls, customer service, administration, promotion, legal compliance (POPIA) & blacklisting, and sales on smartphone & promos. Prices in Telkom products. Checking and fixing coverage. Advice on a plan to use to customers from different destinations.

Company: Nelson Mandela Bay Municipality

Position: Senior Clerk

Duration: 11/2019 to 01/2020 Contract

Duties: Working in a front desk/ cashiering: Opening up accounts and pulling of reports. Cashiering. Petty cash, administration, bank reconciliation, customer care, cash count and balancing/cash up. FICA and accounts. ). Keeping customer’s information(POPI Act). Advice & remind customer on debt to pay and due dates.

Company: Ackermans

Position: Sales Assistant

Duration: 11/2018 to 10/2019 Temp

Duties: Greeting customers, driving sales and making sure customers get the best service at all times. Stocking and restocking as needed, helping shoppers find what they need, managing transactions at the cash register. Answering customer questions, liaising with managers as needed, cleaning store as required, receiving product deliveries. Sorting and packing. Merchandising and replenishment of stock.

Company: Boardwalk Casino

Position: Guest Service Attendant

Duration: 2011/06/27 till 28/08/2018 Retrenched

Duties: Front office and front desk: Receptionist, reservations, and clerical duties. Customer care/ Administration: opening up new accounts. Update existing accounts. Marketing, Sales and promotion. Team leading (supervisor).Opening and closing accounts. Cheques payments. Direct customers and advise on the card plans.

Company: Adcon

Position: Floor assistant supervisor

Duration: 2007/01 to 2010/02 temp

Duties: Ensuring that the customers receive prompt service and quality goods. Driving sales. Responding to customer’s enquiries and complaints about goods and services. Planning and preparing work schedules and assign staff to specify duties, interviewing, hiring, training, evaluating, dismissing and promoting staff, and resolving staff grievances. Examine returned goods and decide on appropriate action. Taking inventory of goods for sale and ordering new stock. Ensure that goods and services are correctly priced and displayed. Ensuring safety and security procedures are forced. Sorting and packing.

Duties: Company: KQ FM Community Radio station.

Position: Presenter (Volunteering)

Duration: 2002/01 to 2006/03

Duties: Presenting, radio communication, research & consolidation, compiling adverts, administration. Gig guides.

Ms. Winnie Siyaphi 071-***-****/ 041-***-**** Supervisor at Walton’s Bidvest

Ms Zimkhitha Mzayiya 078-***-****

Mrs. Bazisa Madwayi- 073-***-****/ 041-***-****- Chief Clerk NMBM

Personal Details

Education

Knowledge skills and Attributes

Work experience

References

Contact this candidate