Quality Control Customer Service
Resume:
LINDA ALASOPO SOLOMUA ALESANA
RIVERSIDE CA. 92505
ad30j2@r.postjobfree.com
Objective
To obtain employment in a professional and stable work environment that will allow me to utilize my skills, as well as acquire new skills while having the opportunity for advancement.
Professional Skills
Microsoft Office, Microsoft Word, Excel, Power Point, GroupWise, MEDS, IEVS, Ten Key by touch, Internet, standard office equipment, multi-line telephone systems, etc.
Professionally skilled in organization and time management.
Professional Experience
11/2021 – Current UPS Mail Innovations Floor Operations Lead Fontana, CA
Lead a team of employees, including maintaining, training and providing ongoing coaching and development.
Set goals for performance and deadlines in ways to comply with company plan and vision to maintain cost.
Oversee the daily operations of the floor production line, ensuring everything runs smoothly and efficiently.
Audit Quality control staff daily, ensure Tracking Control Numbers are current and weight is correct before shipment. Ensuring packages are processed efficiently and accurately.
Set up daily mail sorting pass and floor plan for daily scheduled operations.
Monitor and maintain efficient and timely processing of delivery packages.
Coordinating facility administrative activities and managing services provided to Mail Innovations customers.
Making sure packages are loaded on time, overseeing delivery schedules, preventing losses, ensuring safety standards compliance and reporting to managers.
Supervise daily operations for floor operations.
Set and maintain a high level of productivity focusing on organization, efficiency, accuracy and customer service.
Organizing workflow and ensuring that employees understand their duties or delegated task
Monitoring employee productivity and providing constructive feedback and coaching.
Transportation Security Administration certified for mail to be transported by airlines. Ensuring packages are secured and will pass Security Checkpoints at the airport.
Assist Transportation with daily delivery routes and ensure trucks are loaded efficiently & timely with inventory. Ensuring departure times are on time.
11/2014 – 10/2020 County of Riverside
Eligibility Technician II Riverside, CA
Eligibility Technician in charge in the absence of Eligibility Supervisor and/or Assistant
Eligibility Supervisor.
Auditing of Eligibility Technician One and Trainee.
Maintain a caseload effectively and efficiently at a meet or exceed standards level monthly.
Assist in the processing of uncovered case work within required time frames, complete accurate monthly reports on case work and the proper function of the CIV system.
Organize and maintain files, utilize public agency resources, review forms and documents for completion and accuracy, verify all submitted information as well as research for information that may be missing in a case file.
Eight years of experience with direct public contact in a social service agency through face to face interviews, phone interviews and home calls to secure additional information needed to establish eligibility for benefits.
Collect, organize and analyze customer documents as well research all information obtained in order to establish determination for eligibility.
Determine program eligibility based on interpretation of the rules, regulations and procedures of state and federal laws established for issuance of benefits.
Project budget for eligibility through manual calculations and through the county computer generated system.
Assist applicants and recipients in utilizing available resources to assist in becoming self-sufficient.
Prepare accurate weekly and monthly reports as required, as well as organize and prioritize casework in conjunction with meeting various deadlines.
Process requests and resolve problems and/or discrepancies pertaining to a customer’s case.
Process requests for further investigative research with the Welfare Fraud Investigative Unit if fraudulent information is received from applicants/recipients.
01/2014 – 10/2014 County of Riverside
Eligibility Supervisor Riverside, CA
Supervise Eligibility Technicians and Eligibility Service clerks in determining initial and continuing eligibility for
Auditing of Eligibility Technician One and Trainee.
Maintain a caseload effectively and efficiently at a meet or exceed standards level monthly.
Assist in the processing of uncovered case work within required time frames, complete accurate monthly reports on case work and the proper function of the CIV system.
Organize and maintain files, utilize public agency resources, review forms and documents for completion and accuracy, verify all submitted information as well as research for information that may be missing in a case file.
Seven years of experience with direct public contact in a social service agency through face to face interviews, phone interviews and home calls to secure additional information needed to establish eligibility for benefits.
Collect, organize and analyze customer documents as well research all information obtained in order to establish determination for eligibility.
Determine program eligibility based on interpretation of the rules, regulations and procedures of state and federal laws established for issuance of benefits.
Project budget for eligibility through manual calculations and through the county computer generated system.
Assist applicants and recipients in utilizing available resources to assist in becoming self-sufficient.
Prepare accurate weekly and monthly reports as required, as well as organize and prioritize casework in conjunction with meeting various deadlines.
Process requests and resolve problems and/or discrepancies pertaining to a customer’s case.
Process requests for further investigative research with the Welfare Fraud Investigative Unit if fraudulent information is received from applicants/recipients.
11/2007 – 12/2013 County of Riverside
Eligibility Technician II Riverside, CA
Eligibility Technician in charge in the absence of Eligibility Supervisor and/or Assistant
Eligibility Supervisor.
Auditing of Eligibility Technician One and Trainee.
Maintain a caseload effectively and efficiently at a meet or exceed standards level monthly.
Assist in the processing of uncovered case work within required time frames, complete accurate monthly reports on case work and the proper function of the CIV system.
Organize and maintain files, utilize public agency resources, review forms and documents for completion and accuracy, verify all submitted information as well as research for information that may be missing in a case file.
Eight years of experience with direct public contact in a social service agency through face to face interviews, phone interviews and home calls to secure additional information needed to establish eligibility for benefits.
Collect, organize and analyze customer documents as well research all information obtained in order to establish determination for eligibility.
Determine program eligibility based on interpretation of the rules, regulations and procedures of state and federal laws established for issuance of benefits.
Project budget for eligibility through manual calculations and through the county computer generated system.
Assist applicants and recipients in utilizing available resources to assist in becoming self-sufficient.
Prepare accurate weekly and monthly reports as required, as well as organize and prioritize casework in conjunction with meeting various deadlines.
Process requests and resolve problems and/or discrepancies pertaining to a customer’s case.
Process requests for further investigative research with the Welfare Fraud Investigative Unit if fraudulent information is received from applicants/recipients.
01/2007 – 10/2007 County of Riverside
Eligibility Technician I Riverside, CA
Process new incoming applications for customers requesting benefits.
Collect, organize and analyze customer documents in order to establish determination for eligibility.
Conduct face to face interviews and phone interviews to secure additional information needed to establish eligibility for benefits.
Determine program eligibility based on interpretation of the rules, regulations and procedures of state and federal laws.
Project budget for eligibility.
Assist applicants and recipients in utilizing available resources.
Prepare accurate weekly and monthly reports as required, as well as organize and prioritize casework in conjunction with meeting various deadlines.
Process requests and resolve problems and / or discrepancies pertaining to a customer’s case.
Process requests for further investigative research with the Welfare Fraud Investigative Unit in fraudulent information received from applicants/recipients.
10/2006 – 12/2006 County of Riverside
Eligibility Technician Induction Trainee Riverside, CA
Received formal training in collecting, organizing and analyzing customer documents in order to establish a determination for eligibility of state benefits.
Received formal training in program eligibility based on interpretation of the rules, regulations and procedures of state and federal laws.
Received on the job training through field experience.
Received formal training on conducting face to face interviews to secure additional information needed to establish eligibility for benefits.
Received formal training in budget analysis.
07/06-10/06 Riverside Superior Court, Family Law
Office Assistant II Riverside, CA
Assisted in the calendar department; Quality Assured all documents that were filed with the courts are imaged and in each court file for upcoming Court hearings.
Located missing documents for Judicial Officers and Court-room clerks.
Reviewed, filed, and confirmed signed Judgments, Stipulations, and Qualified Domestic Relation Orders.
Scheduled and checked in appointments for mediation.
Answered phones, filed documents alphabetically and numerically.
Communicated effectively with clients.
Assisted clients in the Self-Help Center.
05/06– 06/06 Registrar of Voters
Data Entry Clerk Riverside, CA
Entered, verified, updated and proofed registrations cards, absentee cards and polling rosters in computer daily.
Opened, sorted, and returned incoming and outgoing mail.
Answered and transferred incoming callings to Eligibility Technicians.
Researched polling sites and verified information for voters.
Assisted with the ballot counting.
Assisted in the warehouse with inventory, stocking and paper work.
12/2003– 05/2005 First Bank
Automatic Clearing House Representative Santa Ana, CA
Assisted management companies with wire transfers for Home Owners association dues.
Generated Automated Clearing House Files for wire transfers.
Answered and transferred incoming calls; evaluated nature of business and transferred them.
Organized Home Owners Association documents and files.
Negotiated business matters with consumers as well as management companies.
Balanced and reconcile wire transfers, to the general ledger.
Analyzed, faxed, and filed Automated Clearing House daily, monthly, and weekly reports.
08/2002– 04/2003 Fleet Bank
Sales &Service Representative Lansdale, PA
Responded quickly and efficiently to various customer requests.
Opened new accounts. Obtained credit lines, funded auto, home and personal loans.
Assisted in multiple transactions, such as deposits, withdrawals, and transfers.
Balanced cash drawer daily. Managed vault cash control.
Contact customers for collections, and refer them to collection agencies.
Education
1997 – 2000 Samoa College
High School Diploma Apia, Western Samoa
Accounting and Economics
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