Joanne Foster

Greenwich, CT ***** (***) *** – ***6 ad30ir@r.postjobfree.com

Dedicated, reliable, and hardworking professional with over 10-years of providing a superior, personalized customer service experience to clientele. Exceptionally talented in understanding and swiftly responding to the needs of clientele, as well as management, always willing to go above and beyond in the completion of duties. Proven ability to lead team towards timely task completion. Skills:

• Diverse Customer Service:

o Timely Task Completion, Troubleshooting/Conflict Resolution, Excellent Time Management, Efficient Follow-up, & Self-Management.

• Versatile Professionalism:

o Organized, Punctual, Enthusiastic/Adaptable Learner, Effective Team Leader/Member, Comprehensive Communication Skills, Delegation, and Hardworking. Experience:

Consultant 05/2009 – Present

Independent Contractor Greenwich, CT

• Consistently using proven ability to adapt to new situations quickly in order fulfill requested role successfully, specifically around assisting executive level staff and resolving accounts and ensuring all programs and claims are up to date; identifying and rectifying errors as they arose.

• Coordinated personally designed record keeping system that enabled the accurate logging and swift retrieval of data for reporting and billing purposes, such as: resolving delinquent accounts, processing requests for service, communication with State/Federal Agencies, inventory, and more. Screener (Remote) 02/2022 – 03/2023

Elevate Patient Financial Solutions Greenwich, CT

• Utilized superior attention to detail and time management skills to prepare incoming hospital invoices for Billing Department, included: accurately verifying carrier coverage, employer/employee relationship, and compensability of patient and employer information while following HIPPA regulations.

Senior Claim Representative 03/2006 – 10/2008

Sentry Insurance Scottsdale AZ

• Directed and monitored lost-time litigated claims in 4 states; resolved desk of 315 claims, either by settling or effectively managing medical treatments and costs: settled 175, closed 35, reduced medical costs on remaining Permanent Partial Disability claims, saving the company over 1.2M. Senior Workers Compensation Adjuster 06/2005 – 08/2006 North American Risk Services Maitland, FL

• Reduced multi-state caseload of runoff business by settling, resolving outstanding issues and authorizing medical treatment directly related to original injury while managing fluid desk of 225 large-loss, runoff claims; settled 150+ multimillion-dollar claims at fourth level of threshold, protecting both corporation’s and excess carrier’s assets. Education:

Bachelor’s Degree: Theatre Production/Design Major Marymount Manhattan College New York, NY

• Minor in Business.

Associate’s Degree: Culinary Arts

Le Cordon Bleu Scottsdale, AZ