Amanda Mercado

Customer Service Representative-Receptionist

Phone: 909-***-**** email: ad30hr@r.postjobfree.com

Objective

Highly organized Customer Service Representative, Receptionist who takes pride in providing excellent support and service to all clients, customers, and visitors. As a member of any organization, it is important for me to provide exceptional support and service with a great attitude and professional. I am accountable to adhere to policies, and procedures. Major areas that are important to any organization always ready to answer questions, inquiries.

SKILLS

Spanish Bi-lingual, Fluent Spanish

Receptionist/Customer Service

Multitasking abilities

Empathy, Friendly with a great ATTITUDE

Good phone and email skills

Data Entry, Order entry

Forklift 10 years

Safety

Standup

Scanner

Inventory

Loading/Unloading

Word

Excel

Power Point

Outlook

Patience

Self-Starter with ability to adapt to work in stressful environments.

Excellent communication and interpersonal skills, ethics, and cultural awareness

Reliable

Aptitude for problem-solving and knowledge of procedures and policies

Experience

UPS 09/2023 – Current Part-time

Ensure all products are loaded onto airplanes and shipped, received in compliance with UPS Standards.

Process loads in accordance with UPS standards.

Processes associated paperwork for inbound and outbound shipments and document all product and material movements per standards.

Complete documentation (pick tickets & changes, Bills of Lading, receiving documents and checklist) with accuracy and efficiency.

Update Dock Door with actual shipment information.

Ensure a smooth flow of product is on pallet to deliver by forklift and loaded on to airplanes.

Assist in physical inventory counts.

YRC, (YELLOW FREIGHT) 06.2022 – 07/27/2023

Customer Service Rep – Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems.

Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.

Assist with monitoring office supplies, inventory of all supplies.

Process documents, confidential information for employee in employment files.

YRC, (Yellow FREIGHT) 04/13/-2021 – 05/2022

Dock Worker/Forklift Operator - Experience selecting large-scale orders in a warehouse or distribution center environment preferred.

Experience operating motorized pallet jack or similar equipment.

Unloading merchandise from tractor trailers.

Inspecting and documenting items for accounting purposes and reporting damages

Maintaining the dock facilities

Maintaining an accurate record of damaged or misplaced merchandise

Following unloading plans

AMERON INT. 06/2010 – 03/2021

Receptionist

Greet clients and visitors with a positive, helpful attitude.

Assisting clients in finding their way around the office.

Announcing clients as necessary.

Data Entry

CATHOLIC CHARITIES 07/2006 – 11/2009

Receptionist /Intake Coordinator

Completing all admissions paperwork and entering it digitally

Verifying medical insurance coverage and benefits for each patient, confirming eligibility

Welcoming patients to the facility

Multi Phone Line

Receptionist

Treating clients with Confidentiality, Empathy and Respect

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