MIRZA FAHD BAIG

Release Train Engineer / Sr. Scrum Master / Agile Project Manager

PMP (by PMI) – June 2022

Certified SAFe 5.0 Agilist (by Scaled Agile Inc) – June 2020.

Scrum Master (SMAC by International Scrum Institute) – June 2018.

Scrum Fundamentals Certified (by SCRUMstudy) – Feb 2017.

Agile Scrum Principles (by Agile Transitions) – Jan 2017.

Cell: +1-647-***-****

Email: ad30hb@r.postjobfree.com

Location: Toronto, ON

LinkedIn Profile

Summary:

15+ years of professional experience in IT industry with special emphasis on Project Management, Scrum/Agile, Coordination/Consultancy, and HR support of IT solutions, IT Support, and Coordinating between offshore clients and development wings. My goal is to continue to work with people with the same passion, to learn continuously and to always have the pleasure of coaching, guiding and leading other people through the many challenges of Information Technology, and IT Management.

Career Profile:

PMP Certified – June 2022

Attended the Leading SAFe 5.0 course and earned the SAFe 5.0 Agilist certification (June 2020).

Certified Scrum Master - maintaining sprints, sprints planning, daily stand-ups, backlog refinement, sprints review and sprint retrospective.

Overall direction, coordination, control and completion of projects.

Participating and keeping a check on teams work / sprints, and ensuring controls are in place to raise the flags in timely fashion, and processes are followed.

Implementation of Agile Methodologies and SDLC processes in the development and deployment process.

Doing project reviews, and sprints retrospective for lessons learned from completed projects.

Proactively identify, mitigate, and manage project risks. Driving the resolution of risks, issues, and preparing actions.

Keeping the team together and motivated all the time to ensure successful sprints by the definition of done.

Maintaining the scrum team’s project repositories for project updates and other activities.

Manage complete project phases, including scope, goals, tasks, schedule, cost and deliverables with prioritization on quality and customer satisfaction.

Plan, prepare and maintain project schedules to meet required standards - identifying critical path, determine and integrate milestones, control points, imposed dates and go/no-go decision points into the schedule.

Manage operational aspects of the organization including knowledge management, coordination of resources and project planning and delivery.

Education:

BS Computer Science, California State University, Chico, California, USA.

Work Experience:

Mar 2022 – Current: TD Bank Canada. Release Train Engineer-II

Credit Card Product Group – Rewards and Loyalty Program

The Servicing Platform is one of the first to adopt TD's new scaled agile methodology, I am playing a key servant leader role to guide the overall delivery transformation.

As an RTE, serving as servant leader and coach for the Agile Release Trains (ART).

Coaching the team members on Agile best practices, and making sure leadership and stake holders are also aligned to it.

Facilitating the ART events and processes and assist the teams in delivering value.

Using JIRA and confluence as a tool for sprint management and other document/project repository. Sprint boards, improvement boards, risks boards, and other dashboards that are being hosted at JIRA. Using pre-configured, and customized templates to use as per teams requirements to be endlessly agile.

Facilitating PI planning, SOS with Scrum Masters and Product Owners, ART Sync, Solution Sync, and leadership meetings. Establishing processes for consistent Feature flow to prioritize work. Orchestrating system demos for key stakeholders to see working software.

Working with multiple Platforms and Products team for smooth integration of work.

Working with regulatory, compliance, and governance related items as they come from business and risk partners.

Ensuring data is secure, private, accurate, available, and usable.

Working closely with data governance teams in following a process for internal data standards, along with policies that control who can access data and how data is used in business operations and analytics applications.

Working with DevOps engineers and release pod, as they were a part of scrum team.

Gathering project updates from scrum teams, summarizing them to leadership and stake holders.

Gathering and interpreting input from team members, to create a plan for work package delivery.

Sept 2018 – Mar 2022: Elavon, Inc. Canada (U.S. Bank Corp USA). Agile Project Manager / Scrum Master

My team at Elavon is responsible for development of global products that serve customers across many industries and with a focus on eCommerce, payments integration, payment processing solutions, credit card payment solutions, and mobile enablement.

Reinforcing Agile methodology by acting as a Scrum Master for multiple projects.

Liaise between Infrastructure & Software Dev teams ensuring transparent communication.

Enabling teams to deliver faster and better by implementing DevOps practices.

Enforced definition of ready, definition of done, working agreements and retrospective action items.

Helping the Agile product delivery team become a high functioning team that continuously delivers incremental value to its customers by utilizing methodologies within the Scaled Agile Framework.

Facilitating communication between technological and business sides through Agile ceremonies including sprint planning, daily stand up, and sprint review & retrospectives.

Leading the team’s program increment planning sessions, helping them identify their goals, risks, and commitments within the business’s priorities.

Jul 2018 – Sept 2018: Simpact, Canada. IT Project Manager/ Scrum Master

As an IT Project Manager, responsible for leading and managing multiple projects for Simpact and its umbrella companies.

Designing, Planning, Implementation and Execution of solutions encompassing requirement gathering, 3rd Party Softwares, workshops and end user training's.

Facilitating communication between Business stakeholders and IT teams. Project status reporting to management.

Mitigating project risk and ensuring the projects are meeting timelines and budget.

Jan 2018 – Jun 2018: NLS – National Logistics Services, Canada. Scrum Master

Part of the pilot project team as Scrum Master for creating business requirements as ‘user stories’.

Performed requirements gathering with product owners, and the technical team, and wrote user stories for the technical/delivery team to work on.

Jun 2017 – Sept 2017: VisionX Technologies, USA. Scrum Master / Agile Program Manager

End-to-end accountability for successful project delivery, including technology and business readiness, deliverables and change management activities.

Leading project teams in achieving project success; facilitate problem solving efforts to reduce defects, improve customer satisfaction, manage end user impact, reduce cost and increase project efficiency.

Managed resources across two offices: Boston, MA, USA and Islamabad, Pakistan.

Facilitating the team for Sprint Daily Stand-up, Planning, Review, Retrospective & Backlog Refinement meetings.

Jun 2015 – Nov 2016: Seven Technologies (Seven Software Development Ltd, Pak).

We are Nova Limited, Liverpool, UK. Scrum Master

Organizing and coordinating the scrum team activities, and acted as servant leader to the team.

Maintaining sprints using JIRA and Confluence.

Facilitating the team for Daily Standup, Sprint Planning, Sprint Review, Sprint Retrospective & Backlog Refinement meetings.

Facilitating team and removing impediments for the team.

Help team is task estimation. (Used Story points in Fibonacci series), and to keep them focused on the current Sprint.

Additional Work History:

Jun 2014 – Jun 2015: NetSolace IT. Principal Quality Assurance Engineer / Scrum Master

Jan 2014 – May 2014: DataFocal Innovations. SQA Test Lead

May 2011 – Jan 2014: SNL Financials Pakistan. SQA Test Lead / STE-II

Oct 2008 – Jun 2010: State of Indiana, Dept. of Child Services, Indianapolis, IN, USA. IT Consultant/Scrum Master

Consultancy:

Dec 2016 – Sept 2017: AlHazen Technologies, Pakistan. PM / Agile & QA Consultant.

Jan 2017 – Jun 2017: IdeoFuzion, Pakistan. PM / Agile & QA Consultant.

May 2016 – Jul 2016: Mob Inspire, Pakistan. PM / Agile & QA Consultant.

Mar 2015 – Jun 2015: CitrusBits, USA (ZAK IT Services, Pakistan). Agile & QA Consultant.

Nov 2014 – Jan 2015: Impex Consulting, USA. IT Consultant.

Mar 2014 – Jul 2014: Appliconic IT. QA & Project Management Consultant.

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