Computer Skills:

Microsoft Windows Desktop Operating System

Microsoft Windows NT Server

Microsoft Exchange Server

Macintosh OS

Microsoft Office for Windows, Expert Level in Word, Excel, PowerPoint

Microsoft Office for Mac, Expert Level in Word, Excel, PowerPoint

Hardware support for Windows and Macintosh platform

Apple iOS, Blackberry OS, and Palm OS PDA device support

Adobe Photoshop, Lightroom, Dreamweaver, HTML Coding

Intuit QuickBooks for Business Desktop and Online Version

Polycom Videoconference Equipment

Work Experience:

US College Success, Rowland Heights, California,

Office Manager

May 2012 – Present

Oversee day-to-day operation of office including interviewing, hiring, and training office staff. Manage accounts receivable and accounts payable in the accounting department. Prepare periodic financial reports with precise attention to details and oversee all financial aspects of the business. Supervise staff and manage proper time cards submission for payroll calculation in a timely manner. Proficient in office computer skills including Microsoft Office desktop applications, and web base applications for banking and financial transactions. Interact with clients via verbal and written communication to warrant a positive business image and experience of the office.

Screen Actors Guild, Los Angeles, California

Helpdesk Coordinator / Audio Video Conference Specialist

Information Technology Department

June 2003 – May 2012

Work with three sub-teams within the Information Technology Dept.

Support, maintain, and troubleshoot SAG’s Hollywood, New York, and Florida conference rooms’ videoconference equipment, which includes Polycom CODEC, HD monitors, projectors, echo-canceling units, touchpad controls and microphones. Provide one on one technical support to troubleshoot hardware and software issues for members of the SAG Negotiations Team, which includes Chief Negotiator, CEO, board members, and the president of the Screen Actors Guild. Oversee the data security of confidential information vital to negotiations is secured and safe from the opposition as well as the news media. Coordinate and manage a busy conference room schedule as well as provide audio and visual equipment support for users. Formulate training to the AV Team, including writing standards of procedures and checklists, to warrant a consistent high level of service to our users throughout the Screen Actors Guild. Devise multiple contingent plans to encounter various problematic scenarios to ensure smooth operations of negotiation meetings.

Helpdesk support includes create and support helpdesk tickets to troubleshoot desktop computer hardware issues such as monitors, motherboards, memory, printers, document scanners and other peripherals. Desktop software supports includes Microsoft Windows and Microsoft Office. In addition, account maintenance of our user accounts via Active Directory. Support and troubleshoot network issues relating to both Windows and Mac OS platform, which includes email and calendar scheduling issues via Microsoft Outlook. Provide training and technical support for Blackberry, Apple iPhone, and Palm PDA support for users. User support consistently delivered with a positive mindset and attitude which includes, telephone, email and in person visits. Customer service for SAG Membership support includes membership dues electronic payments, membership status, address change, username and password changes via telephone, emails and web chats.

Screen Actors Guild, Los Angeles, California

Operations Supervisor, Computer Services Department

April 1997 – June 2003

Supervise user support team in providing technical support for Microsoft Windows, Microsoft Office, and Corel WordPerfect Suite. Microsoft Exchange responsibilities include maintaining mailboxes, distribution lists, custom recipients and public folders. Network administrative duties include maintaining user accounts, directory and file security. Create and maintain daily backup scheme for our primary domain server, database server, and Exchange Server with Computer Associates ARCserveIT. Utilizing Vector Networks LANUtil and PC-Duo to support hardware and software requests from users. Manage application training for our users by outsourcing an offsite training center. Spearhead various special projects including Y2K compliance and migration to Windows Professional operating system.

Screen Actors Guild, Los Angeles, California

PC Specialist, Computer Services Department

November 1996 – April 1997

Configure and install Windows workstations. Provide technical support for users at various Screen Actors Guild branch offices throughout the United States. Diagnose and troubleshoot VAX terminals issues as well as Windows workstations.

Create standard protocols and documentation for PC hardware and software installations. Provide application training and support to our users via telecommunication, and in house training.

PreciseNet, Alhambra, California.

Network Consultant

February 1996 – October 1996

Configure and install Windows NT Servers and Windows Workstations for local area networking. Provide network consultation to fulfill clients’ computer needs. Assemble multimedia desktop computers and peripherals. Provide periodic maintenance and technical support to clients on hardware and software problems for both PC and Macintosh computer systems. Plan, design, implements Internet, as well as Intranet presence for clients through the usage of Internet Information Server as the Web Server. Also, utilized ActiveX and Visual Basic technology to implement interactive forms on the web.

KSB Cyberspace Services, El Monte, California.

Website Designer / Marketing Director

September 1994 - February 1996

Plan, design, and implement websites through the usage of HTML and CGI scripts to establish an Internet presence for our clients. Supervise the various phases of development of graphics utilizing Adobe Photoshop, Illustrator, and Corel Draw. With the support of Microsoft Corporation, conducted seminars to inform local businesses of the latest development and business opportunities on the Internet.

Princeton Physicians Associates, Monterey Park, California.

Network Administrator

August 1989 - September 1994

Design and Supervise Novell LAN environment to ensure the proper generation of medical claims. Provide technical support and troubleshoot network problems. Safeguard security of data and oversee data backup. Establish software and hardware integration. Assure the ongoing function of network sharing of peripherals.

Enterprise Rent-A-Car, San Francisco, CA.

Assistant Manager

May 1988-August 1989

Generate inventory reports. Calculate income and cost per car of the entire fleet. Oversee account receivable and collection of payments from customers. Strive to provide top notch customers support to maintain a positive business image of the company. Maintain detail records of cash deposits, and credit card charges. Maintain good business relationships with automobile insurance adjusters, automobile body shop owners, and automobile dealerships.

Special Projects: SAG Contract Negotiation Team

1998-2011 – Screen Actors Guild

Provided technical support to members of the SAG Negotiations Team, including Chief Negotiator, CEO, and the President of the Screen Actors Guild. Oversaw the security of confidential data vital to negotiations is secured and safe from the opposition as well as the news media. Prepared and maintained presentation equipment, including projectors, computers, and files for timely display during negotiations.

Corporate Portrait Photography for all SAG Employees for Outlook 2010 Project.

February 2010 - Present, Screen Actors Guild

Setup studio lighting, photograph, digital touch-up, post-production and meticulously prepared images compatible to MS Outlook 2010. These images integrate into MS Outlook 2010 providing an opportunity for our users to “put a face to a name”.

Preparation for Windows 2000 Professional OS Migration.

February 2000 – May 2000, Screen Actors Guild

Prepared detail planning and determined which workstations in our current user pool will be excluded as viable candidates for the new OS migration. Researched and devised a plan to automate installation of Windows 2000 Professional as well as Office 2000.

Install LANUtil, Hardware and Software inventory application.

January 2000 - February 2000, Screen Actors Guild

LANUtil provide the ability to inventory the hardware of desktop computers via a central location. The installation provided a stepping-stone to the planning and migration of Windows 2000 Professional. We quickly determined the number of desktop computers that will be in compatible with the new operating system. We also used it to determine the number of network cards and memory upgrade required for the OS migration, which helped us to determine the approximate cost of the project.

Spearheaded Y2K compliance update for all workstations.

May 1999 - November 1999, Screen Actors Guild

Researched and successfully implement Y2K patches and updates of various software applications for all workstations including the Hollywood headquarter and 24 branch offices. There were no down times for any of our users when we stepped into year 2000.

WordPerfect templates and macros to Microsoft Word Conversions

July 1999 - November 1999, Screen Actors Guild

Successfully recreated templates and macros from WordPerfect to Microsoft Word. Our user base relied word processors extensively in creating monthly reports in settling claims in various departments including Residuals and Contracts departments.

Plan, coordinate, and implement Microsoft Outlook training sessions.

April 1999 - May 1999, Screen Actors Guild

Customize Microsoft Outlook training for our users, which includes writing training manuals and conducting a series of training sessions in preparation for moving SAG’s companywide email (VAXMail) to Microsoft Outlook email. This project integrates SAG’s internal email to the outside world.

Migrating users from VAX Mail to Microsoft Exchange Mail Server

January 1999 - April 1999, Screen Actors Guild

Coordinate the migration of VAX e-mails to Microsoft Exchange Server which includes the removal of DECNet protocol and Pathworks in users' workstations.

Education:

San Francisco State University, San Francisco, CA

B.S., Business Administration in Management

New York University, New York, NY

Candidate for B.S., Business Information Systems

Achievements:

Microsoft Certified Product Specialist: Microsoft Windows NT Workstation 4.0

Microsoft Certified Systems Engineer Certification, NT 4.0

Silver Beaver Award Recipient 2005, Boy Scouts of America,

San Gabriel Valley Council

Other Skills:

Speak Chinese fluently – Cantonese dialect. Types 75 wpm, 10 key touch entry

Activities:

Scoutmaster of Troop 301 in Monterey Park, Mission Amigos District, 1991-2002

Scoutmaster of Troop 206 in Monterey Park, Mission Amigos District, 2005-2010 Scoutmaster of Troop 2005 Tournament of Roses Parade, Boy Scouts of America, San Gabriel Valley Council.

Universal Tennis Chair Umpire 2020-2024

Coach SCTA Mixed Doubles League Sectionals Tennis Team 2005-2011

Coach World Team Tennis Sectionals Tennis Team 2008-2011

Coach for 2010 USTA Mixed Doubles League National Tennis Team

Coach for 2011 USTA World Team Tennis National Tennis Team

Head Coach Varsity Girls Tennis at Ramona Convent Secondary School, 2015

Head Coach Varsity Girls Tennis at Flintridge Preparatory School, 2021-2022

Head Coach Varsity Boys Tennis at Flintridge Preparatory School, 2022-2023

References:

Available upon request.

Contact this candidate