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Customer Service Healthcare Recruiter

Location:
Philadelphia, PA
Salary:
65,000+
Posted:
February 29, 2024

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Resume:

Juan (Johnny) Restrepo

ad30gv@r.postjobfree.com 1-484-***-****

linkedin.com/in/juan-johnny-restrepo-3a127162

Summary

As a Healthcare Recruiter Lead at ARMStaffing, I have over two years of experience in the healthcare industry, with an excellent background in recruitment, interview scheduling, resume screening, verbal and written communication skills. Able to handle difficult conversations with a high level of empathy and integrity. Strong attention to detail, time management, and organizational skills. Outstanding communication and customer service skills and Impeccable knowledge of nursing terminology. I am responsible for reviewing RN and LPN nurse applicants resumes, conducting interviews, and ensuring the medical organization is paired with a candidate who meets their requirements. I also place and assign registered nurses at clinics, hospitals, nursing homes and other medical facilities, communicating efficiently with employers and employees. Additionally, I perform background checks, credentialing, and compliance tasks, ensuring the highest standards of quality and diversity. I am always eager to learn new skills and technologies, and I thrive in a fast-paced and collaborative environment.

Experience

Senior Healthcare Recruiter Lead

ARMStaffing

Oct 2021 - Present (2 years 2 months)

•Responsible for reviewing RN and LPN nurse applicants resumes, conducting interviews, and ensuring the medical organization is paired with a candidate who will meet their requirements.

•Placing and assigning Registered Nurses at clinics, hospitals, nursing homes and other medical facilities.

•Communicating efficiently with employers and employees ensuring the needs of both are met in a timely and effective manner.

•Meeting Daily Metrics: Cold Calls 50-100, Logging Candidate Conversations, Text Broadcasts, Submissions.

•Credentialing- Performing background checks on potential employees, as well as checking upon given references, transcripts, and credentials.

•Compliance- Making sure active nurses medical documents, certifications and internal documents remain in compliance and meet joint commission standards.

•Negotiating salary, problem-solving, and counseling, therein establishing a rapport with each Nurse, Client and Vendor.

•This position relies heavily upon communication, excellent oral and written communication skills.

• Managing recruiters and assisting with metrics and action plans to help improve recruiting efforts and efficiency.

Validation Specialist

Quality Packaging Specialists International (QPSI) Jul 2018 - Mar 2020 (1 year 9 months)

• Provide daily work projections and progress reports.

• Effectively communicate with clients and Team Members. Juan (Johnny) Restrepo - page 1

• Support the validation program by contributing to development of validation approach, design

• and execution.

• Write IQ/OQ/PQ protocols for appropriate equipment and systems within the guidelines of cGMP.

• Write PV protocols specific to customer needs.

• Responsible for communicating validation approach and requirements with customers.

• Responsible for coordinating the execution of validation activities, including but not limited to packaging, cleaning, production equipment and computer systems.

• Monitor or execute validation protocols.

• Review executed protocols and write final summary reports.

• Provide floor support with manufacturing execution.

• Provide post execution protocol management.

QA Inspector

Fisher Clinical Services

Oct 2015 - Jul 2018 (2 years 10 months)

• Review batch records and in charge of production orders to be executed properly for each job.

• Follow GMP for process, equipment’s, drugs SISPQ, and safety.

• Inspect finished products for quality and adherence to customer requirements.

• Set up and operate production equipment in accordance with current good GMP and SOP.

• Follow SOP’s and Customer requirements upon inspecting parts or processes.

• Inspect orders being distributed for quality and accuracy.

• Inspect or measure completed label parts to ensure conformance to specifications.

• Knowledge of 21 CFR 210 / 211 as well as a general knowledge of 21 CFR 810 quality system standards.

Production Supervisor

Stanley Black & Decker, Inc.

Aug 2014 - Oct 2015 (1 year 3 months)

QA Analyst

Guardian Life

Jul 2011 - Jul 2014 (3 years 1 month)

Education

Lehigh Carbon Community College

Computer Science

2010 - 2011

Skills

Test Planning • SDLC • Quality Center • QTP • Regression Testing • Test Cases • Quality Assurance • Visio • User Acceptance Testing • Software Quality Assurance Juan (Johnny) Restrepo - page 2



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