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Customer Service Quality Assurance

Location:
Fresno, TX
Posted:
February 29, 2024

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Resume:

Anika King 832-***-****

ad30gf@r.postjobfree.com

EXPERIENCE

Allied Universal- Richmond, Tx- Security Supervisor March 2023 - PRESENT

Manage a team of well-trained officers, overseeing training, planning, monitoring, incident response, equipment maintenance, and emergency preparedness, ensuring compliance with laws and regulations. Walgreens- Sugarland,Tx- Shift Lead

November 2021- October 2022

Responsible for leading a team, ensuring efficient tasks, providing excellent customer service, managing cash, inventory, opening and closing procedures, training, task delegation, maintaining open communication, ensuring quality assurance, resolving customer complaints, adhering to policies, and collaborating with management to implement strategies and contribute to the store's success. Home Depot,Pearland, Tx-Head Cashier

June 2020- July 2021

Lead and supervise the cashier team, oversee cash handling, customer service, transaction monitoring, checkout process supervision, training and development, shift coordination, and problem resolution. They also manage cashier assignments, resolve customer concerns, implement security measures, close out registers, maintain open communication, and implement promotional activities at the checkout. EDUCATION

Ridge Point High School, Missouri City-High School Diploma

August 2012- June 2016

Lamar University, Beaumont, Tx- Bachelors

August-2016- Present

Currently in my final year of college, I am seeking a Bachelor's degree in Criminal Justice.

SKILLS

Microsoft office, verbal and

written communication,

multi-tasking, time

management, customer

service, problem solving, file

management



Contact this candidate