Customer Service Case Manager
Resume:
Daisy Coady
Dublin, GA
*********@*****.***
A loyal friendly individual who strives to have ambition in a working environment. Experience in accounting/ management love to learn and always up for new challenges. I'm focused on increasing production and maximizing overall plant efficiency. Seeking a position where I can develop and excel while giving a hundred % always.
Authorized to work in the US for any employer
Work Experience
Case Manager
Health Care Staffing - Dublin, GA
2019 to Present
I am a Case Manager my position is to assess clients, schedule doctor appointments. give medication to clients, put care plans in place, do ADSS on clients.
• Assessing clients' physical and mental wellness, needs, preferences and abilities, and developing plans to improve
• Working with clients, family and friend support networks, and health care professionals to put care plans in place
• Listening to clients' concerns and providing counseling or intervention as required
• Recording clients' progress, charting referrals and scheduling home visits
• Evaluating clients' progress periodically and making adjustments as needed
• Following up with discharged clients to ensure they are satisfied with services and still in good physical and mental health
Customer Service Representative
Premier Disability Services, LLC - Minnesota, GA
December 2020 to November 2023
I am a Customer Service Representative my responsible for handling an array of front-facing duties. Some of these tasks including interacting with customers over the phone, in person, and/or via email and social media.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
• Update customer information in the customer service database during and after each call
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policy.
• Follow an established process to gather information, documents responses, and follow up with potential new clients on a regular basis.
• Receive Intakes for legal situations from potential new clients via electronic or telephonic sources.
• Upon successful, discuss their legal situation and prompt the intake contact to answer a series of questions to determine qualification for the legal intake. Shuttle Driver
FRED'S DISTRIBUTION CENTER
June 2003 to September 2019
Unloading, picking, staging, and loading products for shipping. Following proper selection procedures as established by the company working at a rapid pace to meet tight deadlines. Pull stay pallets, pull empty wood, and pull empty racks. Train staff of 10 direct labor employees to perform assembly and manufacture of product.
Sales Associate/Cashier
T.J. Maxx - Dublin, GA
September 2017 to November 2018
Delivered great customer service to customers,organized sale floor, attend dressing-room,clean,cashier customer service representative
Credit Wise Solution LLC - East Dublin, GA
January 2015 to February 2018
Answering inbound and outbound calls on old and new accounts Performing daily meetings.
Making multiple follow-up calls to potential new clients with the goal of making successful contact. Assistant Store Manager
Citi Trends
March 2000 to April 2003
Delivered excellent customer service by assisting each customer, stocked and restocked inventory when shipments were received, reorganized the sales floor to meet company demands. Addressed and corrected sales staff communication issues in a tactful and effective manner, make daily bank deposits, and make schedules.
machine operator/mender
Mohawk Industries
April 1999 to March 2000
Watch machine run, mend carpet when needed, hung spools of carpet on rollers in the mods, clean daily. Assembler/Production
Allen Bradley - Dublin, GA
January 1998 to March 1999
Worked on line putting in computer parts on computer board, Cashier/Cook
WENDY'S - United States
May 1993 to June 1995
Serve customers,Cashier,cook and clean.
Education
Associate in Accounting
Oconee Fall Line Technical College - Dublin, GA
March 2018 to May 2020
general
West Laurens High School
Skills
• fast learner
• Microsoft Word (1 year)
• Microsoft Office
• Management (3 years)
• MS Office
• Customer Service (6 years)
• Powerpoint
• Word (1 year)
• training
• Customer Service Skills (6 years)
• Accounting (2 years)
• Shuttle Driving (10+ years)
• Computer Networking (3 years)
• Case Management
• Social Work
Additional Information
I am loyal and friendly individual who strives to have ambition in life and in an working environment. I have experience in management. I am a person that can get along well with others. I am seeking a position where I can develop and excel while giving one hundred % at all times.
Contact this candidate