Kristopher Pizza

Dedicated, passionate and results driven manager with extensive experience

directing operations, sales and staffing with a high level customer service skill set seeking a position the utilizes my knowledge and background 20 Summit Street

Framingham, MA 01702

508-***-****

ad30g5@r.postjobfree.com

EXPERIENCE

Lowes Home Improvement, Worcester, MA - Backend

Supervisor

September 2023 - November 2024

Led a team of employees to successfully achieve departmental goals and objectives.

Provided exceptional customer service to enhance overall client satisfaction.

Trained new and existing employees on company policies, procedures, and best practices.

Improved operational efficiency by identifying and implementing process improvements.

Managed inventory levels to ensure adequate stock supply for daily operations.

SKILLS

Retail and Customer Service

Operations Management

Goal Orientated

Motivating

Problem Solving

Adaptability

Communication

Organization

Time Management

Attention to Detail

Procurement

Improving Customer

Experience

Build Brand Loyalty

Employee Relations

Onboarding

Training

Scheduling

Performance Management

Payroll

Point of Sale (POS)

Microsoft Office, Word and

Excel

Professional Phone Etiquette

Social Media Platforms

60 WPM

Ulta, Hudson, MA — Operations Manager

April 2022 - June 2022

Led and motivated a team of individuals to achieve project goals and deadlines.

Provided exceptional customer service by actively listening to concerns and resolving issues efficiently.

Cultivated strong relationships with vendors to ensure timely delivery of goods and services.

Identified areas for process improvement and implemented strategies to streamline operations.

Managed inventory levels to ensure adequate stock while minimizing excess or shortage.

MiniLuxe, Wellesley, MA — Studio Director

August 2021 - April 2022

Managed a team of employees to ensure efficient workflow and high productivity.

Provided exceptional customer service to meet and exceed clients' expectations.

Implemented effective inventory control methods to minimize loss and maximize profitability.

Scheduled appointments with precision and consideration for clients' availability.

Utilized retail sales experience to drive revenue and increase customer satisfaction.

Applied knowledge of the beauty industry to recommend products and services tailored to clients' needs.

CosmoProf, Natick, MA — Assistant Store Manager

March 2021 - August 2021

Implemented on site inventory control changes to on hand stock, reduction of payroll expenses and active social media presence which resulted in increased sales and profitability. Hair Club, Southborough, MA — Hair and Scalp Therapist June 2020 - March 2021

Demonstrated extensive product knowledge to recommend the most suitable hair care products for clients.

Utilized advanced cosmetology skills to create stunning and personalized hair designs for customers.

Conducted in-depth client consultations to understand their hair care goals and preferences.

Implemented effective hair loss prevention techniques to help clients maintain healthy and full hair.

Mastered various hair treatment techniques to address specific concerns and achieve desired results for clients.

HK Enterprises, Newton, MA — Manager

May 2017 - June 2020

Led a diverse team through effective communication and motivation strategies.

Planned and executed projects by setting goals, allocating resources, and overseeing timelines.

Managed budgets efficiently by tracking expenses and identifying cost-saving opportunities.

Evaluated team members' performance objectively to provide constructive feedback and support.

Made strategic decisions based on analyzing data, forecasting trends, and assessing risks.

Built and maintained strong relationships with clients to ensure satisfaction and long-term partnerships.

Dollar Tree Stores, Marlborough, MA — ASM - Operations Manager

December 2018 - August 2019

Daily store operations, scheduling, front end management, inventory control and execution

HK Enterprises, Greater Boston, MA — District Manager January 2016 - May 2017

Devised innovative sales strategies to drive revenue growth and increase market share.

Trained and mentored new staff members to ensure they were equipped with the skills needed to succeed.

Guided and motivated a team of individuals to achieve collective goals and exceed performance metrics.

Conducted in-depth market analysis to identify emerging trends and opportunities for business expansion.

Managed budgets effectively to optimize resources and maximize profitability.

Nurtured strong client relationships built on trust, communication, and exceptional service.

EEG, Inc dba Empire Beauty School, Boston, MA — Director April 2009 - January 2016

Direct report for all Educators, Customer Service

Coordinators, Admissions Representatives, Financial Aid Advisors and Facility Maintenance Technicians while engaging in the interview and enrollment process of prospective students, guiding graduating students in State licensure exam preparation and facilitating continuing education trainings for Educators which resulted in increased Retention, Graduation and Licensure rates.

EDUCATION

Westborough High, Westborough, MA — Diploma

June 1997

General Education

Rob Roy Academy, Worcester, MA — Cosmetology/Barbering February 1998

Cosmetology, Barbering and Salon Management

Contact this candidate