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Account Manager Customer Service

Location:
Seminole, FL
Salary:
50000
Posted:
February 29, 2024

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Resume:

DONNIE FLUTY

**** ***** ****** ***** # *** LARGO, FL, 33771 UNITED STATES 813-***-**** ad30f5@r.postjobfree.com

PROFESSIONAL SUMMARY

I am an experienced Territory-Account Manager offering 15 + years of Sales Success .

A decisive leader that is data driven and Strategic. I am a top producing sales professional.

I am a dynamic and persuasive communicator who consistently exceeds company goals and expectations

Professional Experience

Welcome Home Mobile Home Sales 2020-2023

List and Sold more that 40 Mobile homes per year in the Pinellas county area for start up

Mobile home broker. Well established relationships with Land Leased Park Managers.

Maintains high referral base and exceptional feed back from past Clients .

Coordinate all steps in the process of buying and selling a used mobile home.

Educate Clients on market conditions, home values, relocation assistance etc.

Nokia Market Development manager Manager 2020- 2023

Managed all aspects of product development and sales within the largest territory in the Southeast.

Facilitated meetings and conference calls detailing KPIs (goals), deadlines, budgets and scheduling.

Educated vendors, both in person and virtually, on products and all promotions available to

help drive brand and increase sales. Compiled reports and verified accuracy of daily, weekly,

and monthly data and statistics.

L G Mobile Market Sales Manger 2014- 2020

Relentless support of wireless and national retail locations in an assigned territory.

Increase brand and product support through training and demonstrations.

Build- maintain strong partnerships with all levels of leadership - position brand within retailer locations.

Provide feedback to carrier account managers and on concerns, opportunities, and competitor activities.

Support local and national trade shows including: CES

Execute new launch materials/products.

Analyze data to identify sales trends and create actionable solutions.

FIOS Territory Manager, Oct 2009 – Sep 2013

•Managing the sale, promotion and execution of the Verizon FIOS product to 300 + MDU .

•Educate and train MDU Staff client’s products and programs, and apply expert product knowledge, build property level relationships and customer service support.

•Manage an assigned territory and achieved production goals as set forth by client and MarketStar management

•Provide execution of sales events and sales promotional activities at the MDU & SFU Bulk level

•Conducted joint FIOS ( Verizon Communications & Verizon wireless promotional events at MDU properties

•Educate and train Sales support staff, door to door teams FIOS promotional offers

Epson Weekend Warrior, Oct 2013 – Oct 2018

•Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.

•Managing the sale and distribution of Epson equipment and accessories to leading national chain.

•Managing a 21-store territory including employee training, product demonstration, merchandising and customer service support.

•Servicing Best Buy, Tiger direct, Office depot and Staples throughout the Tampa bay area

•Conduct regional special event presentations/ training of company products to Staples southeastern annual store managers meeting.

Verizon / Market star Marketing Rep, Feb 2008 – Aug 2008

•Managing the sale, promotion and execution of the Verizon FIOS product to customer base at big box retailers.

•Educate and train big box retailer associates on client’s products and programs, and apply expert product knowledge and customer service

•Provided H.D.T.V. support to cross sell and promote company products to Big Box retailer customers in Electronic Dept.

•Generating over $ 5000 sales volume per day for current client.

•Reducing costs while increasing productivity and efficiency by offering on-site customer service to current Verizon FIOS customers.

APPLE SOLUTIONS CONSULTANT, Aug 2001 – Dec 2007

•Managing the Apple store with-in a store and distribution of Apple Computer equipment, software, hardware and accessories to small –medium business and retail customers

•Building lucrative relationships, employee training, customer support, and weekly product knowledge clinics.

•Preformed customer on site customer service, software, hardware upgrades

•Provide partner stores technical service department with I.T. support for Apple Computer hardware and software

•Transfiguring an underdeveloped region into the #2 national sales performer in just a year.

•Increasing sales significantly by creating live, dynamic, customer inter-active product demos.

•Developing effective sales techniques that have been adopted company-wide

National Sales Manager, May 1978 – Jun 2001

•Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.

•Answer customers' questions about products, prices, availability, or credit terms.

•Quote prices, credit terms, or other bid specifications.

•Managed all sales and marketing operations for corporation.

•Supervising 6 customer service representatives, 12 field sales representatives, encompassing recruiting, coaching (including sales techniques) performance evaluations, ride along sales mentoring. Prepare annual budget for company.

EDUCATION

Whiteland HS, Whiteland, Indiana United States

•General

ADDITIONAL SKILLS

•Territory Management .

•Sales Trainings

•Relationship Building

•Account Management

•Tactical Marketing Strategy

•Client development

•Products and services



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