Customer Service

CHELSEA ANDERSON

*** ***** ******** **, *********, TX, 77328, US • 281-***-**** • ********.*********@*****.*** Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment. Engaging and upbeat personality with the ability to recruit, train, and coach new employees to help the company achieve its brand and growth goals. Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction. Currently looking for a long-term job in the Customer representative industry. People-oriented

Motivated team player

Computer literate

Upselling techniques

Strong work ethic

Detail-oriented

Accurate money handling

High School - 2011

Shepherd High School - Shepherd, TX

Hospice Caregiver - January, 2022 to Present

Private - Cleveland, TX

Kept track of the patient's intake and dietary needs, as well as assisting with feeding. Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness. Used aseptic technique to clean and sanitize rooms and equipment to prevent infection and cross-contamination. Built relationships with patients, caregivers, and healthcare teams in order to meet the goals of individual care plans. Assistant Manager - September, 2021 to August, 2022 Whataburger - Cleveland, TX

Supervising, money handling, store opening/closing, and banking procedures during my shift Was in charge of customer service, which included dealing with complaints, stock management, and answering customer questions. Was in charge of inventory control processes, which included restoring back stock, controlling costs, and maintaining sales floor levels to meet customer demands.

Department Lead - April, 2018 to September, 2021

Walmart Supercenter - Cleveland, TX

Led new employee orientation to encourage a positive attitude toward the organization's goals. Led all GM departments in the absence of the department manager. Promoted customer loyalty by resolving escalated conflicts to complete satisfaction. Checked sales floor stock levels on a regular basis to ensure that backstock merchandise was replenished before it ran out. Used RF scanners to track merchandise and double-check container contents. Went through the shelves and removed any products that were defective or expired. Professional Summary

Skills

Education

Work History

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