Customer Service Rep

Amanda Castelli

Physical Address: *** W. Rainbelt, Meade, KS 67801

Mailing Address: PO Box 102, Meade, KS 67801

E-mail: ***************@*****.***

Cell Phone: 785-***-****

Work Experience

2010-2016 Dillon’s Salina, KS

Carry-Out, Cashier, Front-End Manager, Customer Service Rep

●Carry-Out Responsibilities: Bag customer’s groceries quickly, efficiently, and with the utmost care. Bring grocery carts back from the parking lot. Clean out carts so there is no debris. Make sure the lobby is clean and clear of any litter.

●Cashier Responsibilities: Tend to customers’ needs as they arise (for example, make sure that they leave with every item they need). Help carry-outs bag groceries. Make sure things are scanned rapidly and systematically, and keep items organized for easier bagging.

●Front- End Manager Responsibilities: Direct customers to the appropriate lanes for checking out. Provide cashiers with manager overrides on coupons and other issues that may arise. Provide relief for cashiers when they need a break or jumping in a register when lines become congested.

●Customer Service Rep Responsibilities: Give refunds on returns that are acceptable according to store standards. Provide lottery services. Provide Western Union services. Count money for all registers. Give out loans to register drawers as needed.

2012-2016 Justice: Girl’s Clothing and Fashion for Tweens Salina, KS

Sales Associate

●Sales Associate Responsibilities: Ensuring both mom/dad and daughter are satisfied with products and services by giving individualized attention. Refold clothing after customers have left the store. Cleaning out dressing rooms and replacing clothing in its proper area refolded/hanged, etc.

Aug 2016- Present USD 483: Southwestern Heights High School Kismet, KS

English Language Arts Teacher (10th grade) and 9th Grade Communications/Speech Teacher

●Teaching Responsibilities: Providing all students with equal opportunities to learn and grow as individuals and productive members of society. Most days include the following responsibilities- lesson plans, grades, physical and emotional wellbeing, learning/ improvement of all students throughout the course of the school year, classroom management, multitasking, and planning ahead.

●Note: there are many more responsibilities than those listed above and the summary/list could go on, but I believe you get the gist. :)

Skills

●Speaking and Listening: Communication is a must in any career and I have plenty of experience because I worked in a customer service industry and I currently teach students at the high school level.

●Classroom Management: This includes room setup, keeping students on task, making sure that students get work accomplished that was planned for the class period, and seating chart arrangements to make sure that students have an opportunity to teach each other/learn from someone they are sitting next to.

●Multitasking: As a teacher and a first-time mom of a 4-month-old, it is vital to be able to complete grading and lesson plans before I head home for the day to spend time with my husband and son. I am great at this because I have had plenty of practice.

●Planning: As I said in the previous section, planning ahead is a strong-suit for me because I need to make sure I have everything ready for the next day before I go home. I have most lesson plans completed weeks before and am very flexible if things don’t go according to plan. I also usually have back up plans just in case things change or lessons don’t go as foreseen.

●As stated above, under the Teacher section, the list could go on, but I am sure you understand.

Education

Graduation Date: May 2011 Salina Central High School Salina, KS

●Classes Taken: Newspaper/photography, creative writing, Honors English 2 and 3

Graduation Date: December 2015 Bethany College Lindsborg, KS

BA in English Education

●Classes Taken: Education, Literature, Mathematics, Science, and Fine Arts credits

Graduation Date: 2017-2024 Newman University Wichita, KS

Master's in ESOL

●Classes Taken: Cultural Diversity, ESOL Methods, ESOL Assessment, ESOL Practicum, Applied Linguistics

Activities

●Piano lessons (middle school)

●Choir (Both middle and high school years; 1 year in college)

●Swim Team ( Sophomore-Senior year in high school)

Awards

●National Honors Society (Inducted in high school)

●Principal’s Honor Roll (middle and high school; all years)

●Dean’s Honor Roll (8 out of 9 semesters in college; one semester I took College Physics to push myself; I got a C in the course and it dropped my GPA that semester)

●Cum Laude honors (college graduation)

References

References are available on request.

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