Program Manager Client Services

HEATHER STUART

785-***-**** **********@*****.*** LinkedIn

SKILLS PROFILE:

Contingent Workforce Management (MSP) Client Relationship Management

Regulatory Compliance New Business Strategies

Supplier Partnerships Saas

VMS Technologies Recruitment Methodology & RPO

SOP Management Leadership & Team Development

Co-Employment Risk Mitigation RFP & Contracting EMPLOYMENT HISTORY:

RightSourcing by Magnit – Program Manager: 2/2021 – 1/2024

Whole house workforce management solutions and consulting: IT (SOW) – Non-Clinical – Allied – Nursing – Locum

Identify and recommend strategic business opportunities to clients

Data driven cost containment, risk mitigation, and fulfillment of contingent labor needs

New program implementation and new business line expansion within existing programs

Grow program revenue and GP through business development and account mapping ($200M Annually)

Strategically partner and optimize supplier partnerships and support of programs

Conduct client leadership meetings, internal account review/QBR, and reporting deliverables

Manage, mentor, and develop 8 direct reports while collaborating with cross functional teams Sr. Client Services Consultant: 1/2020 – 2/2021

Client Services Consultant: 1/2016 – 1/2020

New requisition intake and validation with hiring leaders

Pre-qualify supplier candidate submittals

Proactive hiring leader touchpoints: Candidate review/Interview logistics/Offer negotiations

Requisition fulfillment within SLA utilizing KPIs

VMS: Wand (Magnit) and PeopleFluent

High volume requisitions/pending starts/active headcount management

Ad-hoc reporting analysis and delivery to hiring leaders Advisor Employee Services – Account Manager: 3/2015 – 1/2016

Consult and facilitate the hiring needs for multiple national financial planning firms

Requisition lifecycle management utilizing LinkedIn Recruiter and Bullhorn

Average 25 – 50 active requisitions

New employee engagement

Social media branding and networking

Favorite HealthCare Staffing – Assistant Manager (National Accounts): 10/2013 – 3/2015

Manage national accounts worth $2 million annually

Consistently exceed sales targets

New business acquisition

Onboarding and compliance management

Metric management of account managers

Payroll/AP/AR

CRM utilization and FMS; ShiftWise; Beeline VMS technology Sr. Account Manager: 10/2012 – 10/2013

Recruiter: 10/2011 – 10/2012

MedServices Personnel, Inc. – Office Manager and Staffing Coordinator: 8/2010 – 10/2011

Oversee daily schedules and supplemental staffing requisitions

RN – LPN – CNA Recruitment

Payroll/AR/AP

Onboarding and compliance management

HEATHER STUART

785-***-**** **********@*****.*** LinkedIn

EDUCATION/CERTIFICATIONS:

AAS – Johnson County Community College

Certified Staffing Professional – American Staffing Association Human Resources and the Law – Rockhurst University Continuing Education Center REFERENCES AVAILABLE UPON REQUEST

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