EDUCATION

Master of Science in Management (MSM) - Keiser University, Tampa, Florida - July 2013 –October 26, 2014 - GPA 4.0 - Summa Cum Laude - Dean’s List.

Bachelor of Science in Interdisciplinary Studies (BSIS) with concentration in Health Services Administration and Health Science - Keiser University, Tampa, Florida – December 2010 – July 2013 - GPA 3.78 - Phi Theta Kappa - Magna Cum Laude - Dean’s List.

FAC-COR II Training – (VAAA) Federal- VA Acquisition Academy -- Completed May 2023

Diploma in Human Resources – Alison.com Open Learn. Completed February 2019

University of Maryland, RAF Lakenheath England - 1997 – 1999 – English Composition I, American Literature 100, Creative Writing, History 100, Biology 100, Biology 200, Greek Mythology, Math 100, Math 101, and Library Skills.

Certificate of Completion Administrative Medical Assistant (AMA) - Med-Help Training School, Concord, California - Administrative Medical Assistant training course - 1990 – 1991

High School Diploma – Foothill High School, San Jose, California – June 1983

AWARDS AND ACCOMPLISHMENTS

FAC-COR III Training – VA Acquisition Academy – 2023

Custodial Official (Inventory) – 2022

Records Manager Training – 2020

TMS Administrator/Coordinator Training – 2020

PMDB - Prevention and Management of Disruptive Behavior certified trainer – Department of Veteran Affairs, 2008, 2017 and 2022.

Supervisor Nuts & Bolts – July 2016

Summa Cum Laude/Master of Science in Management - 2014

Green Belt Lean Six Sigma – Department of Veteran Affairs, 2014

Magna Cum Laude Bachelor of Science in Interdisciplinary Studies - 2013

Phi Theta Kappa Honor Society – 2012

Yellow Belt Lean Six Sigma - Department of Veteran Affairs, 2012.

Mastering Business Acumen (Mini MBA) - Department of Veteran Affairs, 2012

Certified Health Benefits Advisor - Department of Veteran Affairs 2004 and 2010.

PROFESSIONAL REFERENCES

Tina Bianco, Administrative officer, 813-***-****. ad30ct@r.postjobfree.com

Kathy Hendrix, Chief Nursing, 813-***-****, ad30ct@r.postjobfree.com

Theresa Sullivan, Chief Quality Management, 813-***-****, ad30ct@r.postjobfree.com

Szilvia Kovacs, Chief Nutrition and Food Services, 813-***-****, ad30ct@r.postjobfree.com

JOB DESCRIPTIONS

JAMES A HALEY VA HOSPITAL

Program Specialist (Surgery Service) – Feb 2023 – Current – GS 09 – Tampa, FL Full time

Services as a liaison between patients and clinicians and between Surgical Service and other ancillary or clinical services. Assists in the planning and implementation of program activities using various administrative duties for assigned programs. I am knowledgeable, team player and involved in the creation, collection, correction and handling of all data information and reports in the Surgical Service. I am the active and current TMS Coordinator, TAP Coordinator, Record Liaison, PIV Sponsor, OPPE/FPPE, pull data reports and initiate and follow up on work orders. I am the only Trained and certified COR (Contracting Officer Representative) for Surgery Service. This includes all procurement, maintaining procurements, contracting records, initiating contracts, maintaining all documents, speaking with contractors and working closely with the CO and PM. Serves as a primary Automated Data Processing Application Coordinator (ADPAC) for the Surgical Service. I am responsible for maintaining as assignment of computer menus, keys, folders, software, Dragon Speak, etc. to ensure overall security of the Services information system. Timekeeper for multiple areas in Surgical Services.

JAMES A HALEY VA HOSPITAL

Administrative Office (Detail/Quality and Safety Management (QM)) – Oct 2022 – Feb 2023 – GS 09 – Tampa, F: 40 hours – Full time

Primary responsibilities include Timekeeper for QM, external site visits, coordinating activities for performance measures, performance improvement, patient safety, and issues related to risk and utilization management. Maintains Chief of QM and Asst. Chief of QM scheduled appointments, meetings and conferences in Outlook. I help to create and develop the network Director’s Performance Plan Program (NDPP). This is a yearly project that consists of monitoring performance measure reports, update and identifies underperforming measures and report to Chief of QM. Collaborate with multiple areas to analyze data from performance measures, develop action plans for underperforming measures and track action plans until the target is met. Extensive knowledge in many areas is needed for this position i.e. The Joint Commission, CARF, CAP accreditation programs, Nation Patient Safety Program, Nation Performance Measures Program, Hospital QM/Performance Improvement Plan (PIP) and the Administrative Investigation Board (AIB), VHA Directives and Handbooks and OIG assessment guides. Maintain and monitor all Site Visits including VISN 8 Site Visits, Action Items, meeting minutes, all employee staff survey, AED, AMP, Joint Commission updates, Travel Orders, Strategic Planning, Budget, e-Performance, Proficiency Awards, DSS Mapping, Job postings, MSS, ordering all supplies, Assist with complaints for the OIG Hotline, Records Management.

JAMES A HALEY VA HOSPITAL

Administrative Officer (Detail/Nutrition and Food Service) – Jan 2022 – April 2022 (Returned to AO in Nursing) – GS 11 – Tampa, FL 40 hours a week – Full time

Supervisor of all administrative staff. Represent all Nutrition and Food Service with other Service Lines. Answers for Chief and Assistant Chief if they are not present. Handles all human resource actions including monitoring certs, schedule interview, interviewing prospective employees, position numbers, FTEEs, LEAF, org charts, MSS entry, network access, ePAS, HR smart, USA staffing, ePerformance, etc. Records Control Officer for Nutrition and Food services. Manages procurement, budget, and incentive awards program. Provides guidance to personnel concerning timekeeping, personnel actions, organizational structure and maintains all reports for Quality Management, safety, employees and develops spreadsheets (Excel) for monitoring budget, work orders, employee hiring, personnel actions, complaints, functional statement, and position descriptions. Help with Performance improvement plans for service. Answers all phone calls, transfer to appropriate department when necessary. Timekeeping for 6 T&Ls. Attend all chief and supervisor meetings and complete meeting minutes. Established a Weekly newsletter for NFS to keep employees up to date on any changes. Review 6-part employee competency folders to ensure correctness and up to date information to stay current for Joint Commission. Handled all processing of contract employees coming onboard. Reviewed and helped employee complete all paperwork, contacted VA police for fingerprinting and background check, entered contract employee’s information into Leaf and arranged training with supervisor and start dates with Human Resources

JAMES A HALEY VA HOSPITAL

Administrative Officer (Detail/Nursing Admin) – Feb 2021 – May 2021 – GS-11 – Tampa, FL. 40 hours a week – Full time

Initiate and complete all agendas and minutes for Chief’s meeting, Nursing Leadership meeting, Chief Huddles, Operations briefings, and Incident command meeting. Prepare comments for Incident command and Operations briefings. Review and send compressed files of info needed for meeting minutes. Submit epas requests for individuals in nursing needed access to folders. Equipment requests with justification for new requests/previous requests from last physical year, present to equipment committee and coordinate with appropriate nurse manager. Assist with recruitment efforts i.e., review resumes, coordinate interviews, etc. Complete procurement packages for needed equipment and/or supplies i.e., contact vendor for quotes, justification, statements of need and work. General office coverage including answering phones, Calendar updates, clearing employees, ordering keys. Take a leadership role in maintaining and updating nursing databases, SharePoint. Coordinate office space moves contact OIT for equipment move and follow up, AES action plans, revise and submit policies, SLAs and protocols for approval and upload them to SharePoint site, serve as a contact point for ASAs and any questions they may have, attend/admin support for Patient Flow Committee, LTCI, Equipment Committee and PCEB.

JAMES A HALEY VA HOSPITAL

Administrative Officer (Nurse Recruiting/Nursing Operations/Nursing Admin/Nursing Education)– May 2017 – Feb 2023 – GS-09 – Tampa, FL 40 hours a week – Full time

I am the Administrative Officer in the Nurse Operations Department. I am responsible for planning administrative activities, i.e., nurse recruitment, nurse recognition, nurse retention programs, patient flow center, emergency department, entering SF 52 into HR Smart, Staffing methodology, NPSB, LPN and CNA boards. I maintain, develop, and monitor all nursing operations staffing plans, vacancies, and correct any discrepancies in nursing operations. I do data analysis, coordinate, and carry out work projects to improve processes in the areas of nurse recruiting. Take a leadership role in maintaining and updating nursing databases, SharePoint. I request purchase orders, equipment requests, supply request, maintain all records and oversee the equipment inventory list. I review all applications received to ensure all required documents are received and completed. I facilitate the interview process, by matching applicants to announcements. I maintain contact with prospective employees on all phases of the hiring process, credentialing, procuring of official transcripts, the verification process, current vacancies, and requirements. I assist with the processing and maintaining of the nursing database, nursing roster, and tracking system for nursing personnel. Handle multiple projects at the same time including leading the revision of all LPN and RN functional statements and entering LEAF for Review and Classification. I retrieve data and prepare monthly, quarterly, and annual tracking reports. Maintain the budget and fiscal management for nursing operations. I maintain timecards for nursing operations and proficiencies. Send messages to PSA’s and Nurse Managers to remind them of employee dates to complete proficiencies. I review databases to complete reports for healthcare/nursing operations, i.e., turnover rates, vacancy rates, workload indicators, patient flow indicators, emergency room wait times, staffing rations, operating room efficiency metrics and cost data (salaries, overtime, etc.). I have extensive knowledge of Title 38, Title 38 Hybrid and Title 5 personnel appointment authorities and regulations, state boards of nursing regulations and TJC program requirements. Reviewed employee packets for eligibility for government funded education i.e., TAP, VANEEP, NNEI, EISB. Enter employee information into WOC for review and approval. Paid the schools with funds from employee scholarships. Entered ePAS when needed. Entered information to get students access I computer programs that were necessary for them to complete their degree. Found preceptors so student can complete their program and assisted with presentation program for students who completed the RN program. During COVID-19 outbreak supervised over 50 new temporary Nursing Assistants. Screened, interviewed, hired, provided VA orientation, and terminated employees as needed. Maintained all schedules, documentation, and new employee records. Counseled employees when necessary. Nursing Education, complete all paperwork for programs and enter Leaf. Find employees preceptors after they have completed their nursing programs. Helped employees with fingerprinting and background checks. Inventory Manager for Nursing Operations/Custodial Responsible Officer.

JAMES A HALEY VA HOSPITAL

Supervisory Medical Support Assistant - November 2015–May 2017 - GS-08 - Tampa, FL

40 hours a week – Full time

I am the first line supervisor of 25 employees in the Patient Processing and Benefits Section. These employees are stationed in multiple locations in the JAHVA Hospital. I monitor all patient transfers including, inter-facility, local hospitals, DoD hospitals, and veteran transfers from VA hospitals throughout the US. Supervise Administrative Support team in the Emergency Room, Fast Track, Facility Admissions, Self-care Housing, and Decedent Affairs. I monitor, reports, train and control all programs and staff by direct supervision. I am directly responsible for building the moral and teamwork with staff and to promote performance improvement in ways that will improve the quality service the veteran and their family receive. I develop, maintain, and revise all Standard Operating Procedures for the section and retain employee personnel files (Functional Statement, Training, Evaluations). I am responsible for the full range of administrative activities including leading teams, training, preparing workload and operational reports, event planning, project development and management, special projects, scheduling staff, USASTAFFING, LEAF, managing product resources and human resources, quality management, troubleshooting computers and the coordination between clinical and administrative services to ensure compliance, reporting, quality assurance and budgetary initiatives are met. I facilitate a safe working environment for employees and initiate requests for ergonomic evaluations and special equipment if necessary. I investigate and report on any job injuries (Asist Program) and complete paperwork for workman’s comp. I have extensive knowledge in laws, regulations, policies, and procedures that directly related to the administration of VA benefits, and I am adamant that all procedures are followed closely. I do all employee performance evaluations/appraisals, review of performance standards, follow up with employee competencies to ensure all employees feel comfortable with all processes that are necessary for them to be fully successful in their position, midterm review and final review/performance appraisals. I handle all written and verbal counseling and follow up with the union and employee when necessary. I have developed and issued Performance Improvement Plans (PIP) to employees as well as lead a fact finding inquire on employees for disciplinary action. Order supplies for all areas and monitor all work orders. Other work knowledge includes: Bene-travel regulations, Eligibility for veterans medical benefits and entitlement, Admissions, NOPP (Notice of Privacy Practices), Patient transport, patient transfer, decedent affair benefits, HIPAA (Health Insurance Portability and Accountability Act) regulations, VIS (Veterans Information Solution), VistA, VistA Web, HINQ (Hospital Inquiry), CPRS (Computerized Patient Record System, DSS ICB (Insurance Card Buffer), Access, Excel, Power Point, Word, Outlook, Self-Care, VCL (Veterans CHOICE), Wait list, BMS (Bed Management Solution), EMS, EDIS (Emergency Department Integration Software), RightFax, monitor of program reports, budget reports, workload reports and analyzing a deficiency and recommending action.

JAMES A HALEY VA HOSPITAL

Medical Administrative Specialist (AOD) March 2014 – November 2015 - GS-09 - Tampa, FL

40 hours a week – Full time

I am the Administrative Office of the Day (AOD). It is the highest administrative authority during irregular business hours including weekends. I provide administrative assistance for patient admission, patient deaths, release of bodies to funeral director, provide support and administrative counseling to family of deceased veteran. I understand and enforce VA regulations and rules to make sound decisions in patient eligibility, inter-facility medical transfers and referrals, beneficial travel, admission, decedent affairs, bed control, DOA’s, cost recovery, facility or community disasters, and fee basis. I am an advisor to medical clerks, telephone operators, file room staff, admitting and clinic clerks. Provide back up to clinic supervisors with notification when employee will be late or sick. I prepare presentation, make executive decision, create reports, encounter management, project management, clinic management, quality management, research and development of reports, workload capture, workload analysis, prepare daily Gains and Loses Sheet, maintains current bed inventory, and provide daily report and log off activities to the Chief in the morning meeting. A primary part of that the job is to work as a team with fellow AOD’s, nursing staff, doctors, and patients. Troubleshoot computer, resolve employee computer issues, establish employee with computer access, and assist with operating problems. Assist in training of new AOD and Assistant AOD’s. Responsible for updated SOP’s when necessary. Excellent communication and listening skills are mandatory. I have received multiple awards in customer service and believe completely in the mission of the VA by providing them the highest quality of care possible.

JAMES A HALEY VA HOSPITAL

Lead Program Support Assistant September 2007– March 2014 - GS-07 - Brooksville, FL

40 hours a week – Full time

I am a Certified Health Benefits Advisor which consists of interacting with Veterans and their families to explain benefits, policies, procedures, and available services. Help veteran with filling out 10-10EZ application for registration and MEANS Test/financial information. Pull up HINQ (Health Inquiry) request in the computer for patients who are unable to find their DD214 or Military discharge paperwork and to determine their eligibility. Responsible for providing patient with primary care provider assignment, data entry, discharging patient from clinic when they move, relocate, change provider, or pass away. Schedule new patient appointments and follow up appointments for patient. Answer phone calls from patient’s concerning medication, doctor’s appointments and consults to specialty clinics. Make new ID cards for patients who never received one. Problem solving skills are highly important and utilized daily. Knowledge of the facility and VA procedures and programs. Scan all patient insurance cards on Check in for appointment and review patient record for accuracy i.e., name, address, phone number, social security number, primary next of kin and emergency contact and update any information that is inaccurate. Knowledge of HIPAA (Health Insurance Portability and Accountability) regulations, Beneficial travel and MCCR (Medical Care Cost Recovery) is mandatory. Knowledge of Vista and CPRS is important to maneuver your way into patient records to retrieve the correct information the patient is requesting, i.e., EKG, laboratory results, x-ray, MRI, surgery, nuclear medicine, medication profiles and consults. Responsible for pulling up Network reports for patients who were treated at other VA facilities and their primary care provider is requesting their information. Release information to patients outside physician with patient’s written request, which were mailed or faxed. Review S drive and research for primary care provider’s management. Vista consults tracking and monitoring for appointments and administrative completion. Print doctors encounter forms. Update all MEANS Tests when they are due. Time keeping and payroll for three community-based outpatient clinics, Brooksville, Lakeland, and Zephyrhills. I organize employees to ensure all areas are covered always to ensure patient satisfaction. Train all new administrative employees and maintain their training log. Monitor all reports for the Brooksville CBOC i.e., daily dashboard, non-compliant, consults, missed opportunity, pending disposition report, EWL, PCMM, Action required, electronic 10-10’s and upcoming appointments without enrollment. Lead ASA for PACT teamlets. From 2007 – 2010, I worked as the “Unofficial” acting Supervisor. These duties included: providing advice and direction on employee performance evaluations, maintaining employee work schedule, assignment of work duties, approval or disapproval of employee leave, all training and monitoring of employee training schedule, member of many panels interviewing employees, selections of new employees, and employee counselling on disciplinary issues. Took meeting minutes for both HAS and facility meetings. Typed up, signed, and placed in meeting minute’s folder. I am a member of the Performance Improvement Committee, the FOCUS group, Prevention and Management of Disruptive Behavior certified trainer and type over 80 words per minute. Completed the VA Mini MBA program.

JAMES A HALEY VA HOSPITAL

Program Support Assistant (OA) - March 2007-September 2007 - GS-06 - Zephyrhills, FL

40 hours a week – Full time

I am a Certified Health Benefits Advisor which consists of interacting with Veterans and their families to explain benefits, policies, procedures, and available services. Help veteran with filling out 10-10EZ application for registration and MEANS Test/financial information. Pull up HINQ (Health Inquiry) request in the computer for patients who are unable to find their DD214 or Military discharge paperwork and to determine their eligibility. Responsible for providing patient with primary care provider assignment, data entry, discharging patient from clinic when they move, relocate, change provider, or pass away. Schedule new patient appointments and follow up appointments for patient. Answer phone calls from patient’s concerning medication, doctor’s appointments and consults to specialty clinics. Make new ID cards for patients who never received one. Problem solving skills are highly important and utilized daily. Knowledge of the facility and VA procedures and programs are mandatory in case you need to refer patient to another area or facility for treatment. Scan all patient insurance cards on Check in for appointment and review patient record for accuracy i.e., name, address, phone number, social security number, primary next of kin and emergency contact and update any information that is inaccurate. Knowledge of HIPAA (Health Insurance Portability and Accountability) regulations and MCCR (Medical Care Cost Recovery) is mandatory. Patient requesting copies of medical records must sign. I am responsible for verifying patient and releasing information to them. Knowledge of Vista and CPRS is very important to maneuver your way into patient records to retrieve the correct information the patient is requesting, i.e., EKG, laboratory results, x-ray, MRI, surgery, nuclear medicine, medication profiles and consults. Responsible for pulling up Network reports for patients who were treated at other VA facilities and their primary care provider is requesting their information. Release information to patients outside physician with patient’s written request, which were either mailed or faxed. All information that was released is put into the ROI system in the computer. EWL (Electronic Waiting List) monitoring. Review S drive and research for primary care provider’s management. Vista consults tracking and monitoring for appointments and administrative completion. Print doctors encounter forms. Update all MEANS Tests when they are due. Time keeping and payroll for three community-based outpatient clinics.

JAMES A VA HOSPITAL

Program Support Assistant (OA) - November 2004-March 2007 - GS-06 - Brooksville, FL

40 hours a week – Full time

Interaction with Veterans and their families to explain benefits, policies, procedures, and available services. Help veteran with filling out 10-10EZ application for registration and MEANS Test/financial information. Pull up HINQ (Health Inquiry) request in the computer for patients who are unable to find their DD214 or Military discharge paperwork and to determine their eligibility. Responsible for providing patient with primary care provider assignment, data entry, discharging patient from clinic when they move, relocate, change provider, or pass away. Schedule new patient appointments and follow up appointments for patient. Answer phone calls from patient’s concerning medication, doctor’s appointments and consults to specialty clinics. Make new ID cards for patients who never received one. Problem solving skills are highly important and utilized daily. Knowledge of the facility and VA procedures and programs are mandatory in case you need to refer patient to another area or facility for treatment. Scan all patient insurance cards on Check in for appointment and review patient record for accuracy i.e., name, address, phone number, social security number, primary next of kin and emergency contact and update any information that is inaccurate. Knowledge of HIPAA (Health Insurance Portability and Accountability) regulations and MCCR (Medical Care Cost Recovery) is mandatory. Patient requesting copies of medical records must sign. I am responsible for verifying patient and releasing information to them. Knowledge of Vista and CPRS is very important to maneuver your way into patient records to retrieve the correct information the patient is requesting, i.e., EKG, laboratory results, x-ray, MRI, surgery, nuclear medicine, medication profiles and consults. Responsible for pulling up Network reports for patients who were treated at other VA facilities and their primary care provider is requesting their information. Release information to patients outside physician with patient’s written request, which were either mailed or faxed. All information that was released is put into the ROI system in the computer. EWL (Electronic Waiting List) monitoring. Vista consults tracking and monitoring for appointments and administrative completion. Print doctors encounter forms. Update all MEANS Tests when they are due.

JAMES A HALEY VA HOSPITAL

Correspondence Clerk - July 2001 – November 2004 - GS-05 - New Port Richey, FL

40 hours a week – Full time

Knowledge of HIPAA regulations and MCCR is mandatory. Patient requesting copies of medical records must sign. I was responsible for verifying patient or power of attorney and releasing information to them. Knowledge of Vista and CPRS is very important to maneuver your way into patient records to retrieve the correct information the patient is requesting, i.e., EKG, laboratory results, x-ray, MRI, surgery, nuclear medicine, medication profiles and consults. I pulled hard copy of records for patient to receive old information and made copies for patient records. Prepped all records for Scanning service to come in and make copies of records for Insurance companies and Attorneys. Veteran’s service-connected travel pay. I was responsible for pulling up Network reports for patients who were treated at other VA facilities and their primary care provider is requesting their information. Release information to patients outside physician with patient’s written request, which were either mailed or faxed. All information that was released is put into the ROI system in the computer. All mail was delivered to me for me to distribute throughout the facility. I was accountable for all financial information updates (MEANS Test). All due MEANS Test were sent to me for update or to be edited when patient made errors. Patient and I would fill out the paperwork and load into the computer. I sent reminder letters when patients were due to update their financial information.

JAMES A HALEY VA HOSPITAL

Program Support Clerk - October 1999 – July 2001 - GS-05 - New Port Richey, FL

40 hours a week – Full time

Interaction with Veterans and their families to explain benefits policies, procedures, and available services. Help veteran with filling out 10-10EZ application for registration and MEANS Test/financial information. Scheduled new patient appointments and follow up appointments for patient. Responsible for providing patient with primary care provider assignment, data entry, discharging patient from clinic when they move, relocate, change provider, or pass away. Answer phone calls from patient’s concerning medication, doctor’s appointments and consults to specialty clinics. Knowledge of the facility and VA procedures and programs are mandatory in case you need to refer patient to another area or facility for treatment. Make new ID cards for patients who never received one. Patients needing to be seen by a provider the same day were enrolled, ID card made and taken to provider for treatment after completion of all required paperwork and verification of eligibility. Problem solving skills are highly important and utilized daily.

DEPARTMENT OF DEFENSE UNITED STATES AIR FORCE

Public Health Secretary (OA) Sept 1997-Oct 1999 - GS-05 - RAF Lakenheath, England

40 hours a week – Full time

Type letters, envelopes, labels, Employee Performance Reports, Awards and Decorations, recall rosters and leave requests. Schedule follow-up and initial appointment for positive Tuberculosis patients and answer any questions they have for appointment and medication. Assisted in achievement of base wide immunization of Influenza and Hepatitis A vaccine in support of Force Protection Immunization Program. Transcribed all meeting minutes from Ergonomics Committee, Occupation Health Committee, Epidemiology meeting and Middle Managers Meeting and filed in office file plan. Developed, prepared, and maintained office file plan. Maintained records of base wide deployments and gave immunizations to deploying members. Maintained all records of inspections for all facilities on RAF Lakenheath, RAF Mildenhall and RAF Feltwell and filed in facility files. Typed letters to facilities with unsatisfactory inspection results of how to correct errors and bring their facility up to satisfactory or outstanding level.

DEPARTMENT OF DEFENSE UNITED STATES AIR FORCE

Operations Accounting Assistant June 1992 – Sept 1997 - HPP5 - RAF Lakenheath, England

40 hours a week – Full time

Solely responsible for all accounting for 8

Contact this candidate