Mrs. Kelli Newton ** Kelley Road

Falmouth, VA. **405

Mobile 804-***-****

Email: ad30ci@r.postjobfree.com

Current SECRET ACCESS

Objective: To serve in the capacity of Health Information Management as well as Office Manager to provide care from beyond the scenes and strive for a positive customer service for all patients and staff to recognize.

Currently, I am a student at Herzing University for my Health Information Management (Associate Degree). I currently have a 3.54 GPA and will graduate with my associate degree in Fall of 2024. I am currently looking to transition into my degree area and looking forward to making a difference in the Health Information Management. I plan to take the RHIT and certification next year. I am currently a member of the Virginia Health Information Management Association and AHMIA Association.

Work Experience:

Sterling Medical Group/ Contractor for Federal Government Jan 2021-Present Jenny Clark ad30ci@r.postjobfree.com Work: 513-***-****

Choctaw Staffing Solutions Contractor for Federal Government Feb 2020- Dec 2020 Amee Burrage ad30ci@r.postjobfree.com Work: 210-***-****

Naval Health Clinic Quantico 3259 Catlin Ave.

Quantico, VA. 22134 Supervisor:

LCDR Shelli Green 703-***-****/910-***-****

Okay to contact this Supervisor: Yes

Riverside Warsaw Medical Art 16 Delfae Drive

Warsaw, VA 22452

Supervisor: Falisha Henderson 804-***-****)

Okay to contact this Supervisor: Yes 9/29/10-2/14/20

Hours per week: 40+

Certified Medical Assistant/ Office Assistant/ Front Office Leader:

Provided and applied current professional practices in Medical Records. Provided quality assurance reviews or recommendations to ensure medical records followed regulations. Tasked to ensure that the appropriate signatures were on the paperwork with checking identification of the person signing either for themselves or child and or spouse. Once medical release has been signed and verified staff will locate the chart in the Electronic Medical Record and scan the release into the patient’s chart records needed. Will mark the correct items needed in the release section of the EMR and once that is done then continued to the patient’s medical record and printed what was needed per the signed release. Solved routine technical and administrative problems with medical records. Coordinated medical records, Trained, and mentored staff on new medical records program compliance procedures such as, identifying new signed medical release of records, where the legal letter was located, how to have the patient sign, scan and finalize the identifying documentation needed for obtaining the records. Such documentation needed was parent’s driver’s license, ID, POA and or custody papers. Analyzed specific data to assess and solve issues within the EMR (EPIC) and staff to provide a solution to complex situations within the medical records realm and keeping HIPPA regulations intact.

Guided my front office staff in making sure they understood new developments in the Electronic Medical Records with frequent updates and helping with any issues. Would identify medical records administration-related issue and concerns and bring items up with the supervisor. Work with front office staff with any customer questions, give guidance when needed, and helped out if scheduling difficulties arose, also helped with, and resolved simple, informal complaints from staff or patients of the office. Responsible for the back-end work que's that are sent back to us if any information is wrong, insurance information is incorrect, and documentation is incorrect. Strived for the work que to be as little as possible or empty.

Answered multi phone lines in a call center to schedule and reschedule appointments, direct phone calls to other staff members as needed. Took notes in patients’ chart for refills, incoming questions, or concerns from patients or from other provider offices. Manage copays, either cash, credit, or checks. Work on referrals through insurances when needed, work with availity with insurances to promote the accuracy of eligibility to ensure billing is correct, to manage and receive payments and make sure they are made in a timely manner and are sent to home office in Newport News.

Checked in patients via and confirmed insurance and personal information is correct and documented if changed, take the chart back to the nurses, so they can start the process of bringing patients back to be seen. Assisted the providers and provide legal documents, letters for parents, and letters to other providers. Communicated with the office manager to let her know when inventory supplies are getting low for front office and back office.

Synopsis:

I am an outstanding, organized, and passionate person looking for new growth in the Management field. My time management skills and excellent organization skills along with knowledge of MS Office including Power point and Excel are outstanding. Verbal and written communication skills are vast and with being skilled in conflict resolution, I feel I would be a great asset to your team.

Work History

2020-Present- Administrative Office Assistant for Director of Administration at Naval Health Clinic Quantico

2010-2020, Certified Medical Assistant/ Office Assistant, Riverside Warsaw Pediatrics, Warsaw, VA 2005-2007, Director Preschool, YMCA, Lancaster VA

Education

1998-2002 John Tyler Community College, Chester, VA

Working toward finishing my Early Childhood Education degree

Training Sessions through YMCA 1. Conflict Resolution 2. Time Management skills

2009-2010 Career Training Solutions Certified Medical Assistant degree.

2021- Current- Herzing University for Health Information Management (Associate Degree) I currently have a 3.54 GPA and will graduate with my Associate Degree in April of 2024. I am currently looking to transition into my degree area and looking forward to making a difference in the Health Information Management and work toward my goal of Office Manager.

References

Gina Harrison- Executive Assistant for the Command Suite, Naval Health Clinic Quantico 814-***-****

Falisha Henderson-Office Manager at Warsaw Medical Arts 804-***-****

Commander Brandon Williams former DFA 619-***-****

Commander Shellie Green DFA 910-***-****

Contact this candidate