Catrina O. Dixon

**** ******** **,

Atlanta, GA *0349

Cell 404-***-****

ad30ba@r.postjobfree.com

Seasoned professional with over 10 years of customer service experience. An efficient and highly organized employee that values teamwork and has excellent written and verbal skills. Qualifications include Customer Service, Human Resources,onboarding, Payroll, and Case Management. Computer skills include: Microsoft Office, PeopleSoft HRIS, Solar Systems, Cactus Software, Workday, Kronos, Salesforce, Resumix, SAP,Vurv and J.D. Edwards, WebNex, Service Manager, Software Plus. EXPERIENCE:

Department of Juvenile Justice June 2023

HR Tech

Performs technical administrative duties in support of human resources activities and operations. Assisting with Juvenile Correctional Officer (JCO) application screening, compiling eligibility lists, scheduling interviews, and assisting with testing process. Assists with various onboarding and orientation activities for new hires; prepare new hire information packets; conduct initial new hire meetings with employees and explain employment paperwork. Assists with coordinating the administration, distribution, and verification of employee benefits program; and provides information to facility staff on plan coverage and procedures. Update and maintain documents such as organizational charts, staff roster, emergency contact information, employee demographics, and other documents. Reviews and processes personnel and/or position transactions. Collaborates with Kronos team to verifies attendance, hours worked, and pay adjustments. Complies with all facility safety rules, policies, and procedures. ICONMA December 2020 – Nov2022

HR Project Manager

The Life Event Services (LES) Consultant is responsible for delivering COVID-19 event support to managers and employees of client through a variety of channels which may include telephone and email.

The role requires consultants to: Use sound judgment to mitigate risk and evaluate information received to form fact-based decisions, solve problems and make formal recommendations in a time sensitive environment. Multi-task with ease as the LES Consultant manages multiple cases simultaneously while prioritizing the most urgent needs. Provide superb customer care; convey empathy, patience and listening skills. Escalate as appropriate within team leadership structure and processes. Thoroughly and completely document cases in case management tool. Exemplify the client Core Values in each and every interaction with team, clients and stake holders. Piedmont Healthcare November 2019 – November 2020

HR Shared Services Coordinator

Provides customer service to all Piedmont Healthcare employees, executives, and physicians. Assists Human Resources with projects, communications, benefit enrollment, PeopleSoft Employee Self Service and Manager Self Service. Coordinates implementation of services, policies and programs through Human Resources staff; partners with Center of Excellence and Operations to respond to HR issues and requests in a timely manner. Supports the efficient functioning of HR Operations. Responsible for executing project – level communications plans and strategies. policies for associate relations/ counseling / hiring / termination events. Executes administration of status changes in appropriate HR Information Systems to reflect on going team member employment including on boarding, leave of absence and payroll.

Gentiva Health Services, An Affiliate of Kindred at Home October 2011 - February 2018 Human Resources Specialist

Resolve routine HR related problems, interpret policies related to department staff. Assist managers to determine appropriate course of action using existing Maintain entries on all personnel transactions in SAP which include new hires, terminations, promotions, demotions, status changes, transfers and performance reviews. Receive, respond and provide tier one support to resolve calls, emails and faxes directed to the employee service center from employees and their managers. Perform, track and log all transactions performed related to Human Resources and/or Benefits processes using case management system. Escalate more complex request and issues to manager for resolution when necessary. Provide customers or employees with timely status updates for any issue that cannot be resolved in a reasonable time frame. Explain and interpret company policies to employees and dependents in such areas as health, prescription drug, dental, vision, life, short and long term disability, flexible spending accounts, voluntary benefits, etc. Explain pension and retirement benefits programs, guiding employees on how to contact third party providers. Help navigating the retirement process and assist with the completion of applicable paperwork. Coordinate internal transfer process and new hire process. Process life insurance claims and update beneficiary information.

AGL Resources Inc., Atlanta, GA

Benefits Specialist January 2009 - July 2011

Receive, respond and provide tier one support to resolve calls, emails and faxes directed to the employee service center from employees and their managers, retires and HR business partners. Perform, track and log all transactions performed related to Human Resources and/ or Benefits processes using case management system. Escalate more complex request and issues to manager for resolution when necessary. Provide customers or employees with timely status updates for any issue that cannot be resolved in a reasonable time frame. Explain and interpret company policies to employees and dependents in such areas as health, prescription drug, dental, vision, life, short and long term disability, flexible spending accounts, voluntary benefits, etc. Explain pension and retirement benefits programs, guiding employees on how to contact third party providers. Help navigating the retirement process and assist with the completion of applicable paperwork. Coordinate internal transfer process and new hire process. Process life insurance claims and update beneficiary information. Process Retiree Deduction Change for pension checks. Help process open enrollment transactions for active and retirees. Georgia-Pacific Corporation, Atlanta, GA January 2007 – January 2008 Human Resources - Recruiting Coordinator

Provides a high level of customer service in completing daily recruiting administration activities. This position supports multiple recruiters in a fast-paced recruiting environment. Daily activities include: Monitor and process position requisition actions in Resumix tracking system; post positions to various internal and external resources with a high degree of accuracy; communicate with various levels of management and HR professionals with expert attention to detail and expert communication skills; work closely with the Recruiting Business Unit teams to determine workload priorities; serve as the central point of candidate contact for all interviews and administrative information; work closely with hiring managers, recruiters and candidates to schedule a high volume of interviews utilizing Microsoft Outlook; submit background check requests to vendor as requested by recruiters; prepare and mail offer letters with details provided by managers; prepare and process new hire paperwork to initiate the on-boarding process; maintain documentation for adherence to government and company retention guidelines; provide research assistance and sourcing for recruiting team.

Orkin/Rollins, Atlanta, GA June 2004 – January 2007 Human Resources Service Center Agent II

Answer questions pertaining to benefit, processed multi- state payroll, set up direct deposit human resources and pre-employment. Process and key all group insurance enrollment, changes, late applications and cancellation forms. Responsible for required daily mailings: letters, profiles, cobra and working returned mail. Monitor and respond to inquires from employees and HR Representatives regarding STD/FMLA, health care, dental and life insurance. Prepared monthly invoices and monthly surveys. Maintain user contact lists and employee files.

IMRG/PBGC, Atlanta, GA December 2002-March 2004

Pension Administrator

Provide telephone assistance and customer service to participants in a call center environment. Review plan information and data to determine benefit eligibility. Process completed applications for benefits in accordance with the client’s guidelines and processing timetables. Prepare automatic benefit calculations. Assist with database constructions. Prepare and mail initial determination letters. Provide support for the Senior Administrator as needed.

SEARS ROEBUCK AND CO. Atlanta, GA September 2000-December 2002 HR Administrator

Served as the liaison with field units for all HR transactions. Primary responsibilities include electronic processing of timekeeping and multi – state payroll, set up direct deposit adjustments to pay, processing of all new hires and terminations. Also maintained and updated employee HR data and ensured documentation was received and processed accurately. Worked in the call center for payroll and benefits to process layoffs for the company.

EDUCATION:

SAVANNAH STATE COLLEGE, Savannah, GA.

Bachelor of Science in Sociology

REFERENCES: Will be furnished upon request

Contact this candidate